Director of Gaming Operations
Peninsula Pacific Entertainment (P2E), Cedar Rapids, IA, United States
Exciting Opportunity at our Cedar Crossing Casino & Entertainment Center
Reports to: Executive Vice President and General Manager
About Cedar Crossing Casino & Entertainment Center
Cedar Crossing Casino & Entertainment Center isn’t just another casino.
It is a bold reimagination of what regional gaming can become when you design for the next twenty years — not the last twenty years.
Located in Cedar Rapids, Iowa, Cedar Crossing blends gaming, hospitality, culinary excellence, live entertainment, arts and culture, and a STEM innovation lab into one integrated destination. Every element of the property is built around a singular brand belief:
Discovery
Discovery is the idea that our guests are dreamers. They come to explore, connect, learn, celebrate, and yes — to win. We design moments that spark wonderment. From our entertainment venue to our restaurants, from the gaming floor to our Arts & Cultural Center, we create experiences that invite guests to discover something new each time they visit.
We are building something extraordinary — and we are looking for a Director of Gaming Operations who is the culture leader and people developer.
Position Summary
The Director of Gaming Operations oversees all operational, financial, and regulatory aspects of the casino’s table games and slot operations. This role ensures an exceptional guest experience, maximizes revenue, maintains strict compliance with the Iowa Racing & Gaming Commission (IRGC), and leads a large team of supervisors, dealers, slot technicians, and slot attendants. The director serves as a key member of the casino’s leadership team.
- Direct daily operations of all table games and slot departments, ensuring smooth, efficient, and guest‑focused service.
- Develop and implement strategies to increase gaming revenue, optimize floor layout, and enhance product mix.
- Oversee scheduling, staffing levels, and labor cost management.
- Ensure all equipment—tables, shufflers, slot machines, kiosks—is maintained and functioning properly.
- Maintain full compliance with IRGC regulations, internal controls, and casino policies.
- Ensure accurate reporting of gaming activity, incidents, and financial performance.
- Coordinate with compliance officers, auditors, and state regulators during inspections and reviews.
- Train staff on regulatory requirements, responsible gaming, and security protocols.
- Develop and manage departmental budgets, forecasts, and performance metrics.
- Analyze gaming trends, hold percentages, slot performance reports, and player behavior.
- Approve game mix changes, slot floor reconfigurations, and new product installations.
- Drive profitability through cost control, yield optimization, and strategic promotions.
- Lead, mentor, and evaluate table games and slot management teams.
- Oversee recruitment, training, and professional development for dealers, supervisors, and slot technicians.
- Foster a culture of accountability, teamwork, and exceptional guest service.
- Resolve escalated guest issues with professionalism and diplomacy.Ensure a welcoming, high‑energy gaming environment that aligns with the Cedar Crossing Casino brand.
- Collaborate with marketing and player development to support promotions, tournaments, and VIP events.
- Monitor guest feedback and implement improvements to enhance satisfaction and loyalty.
- Evaluate emerging gaming technologies, new table games, and slot products.
- Recommend long‑term strategies for floor optimization, revenue growth, and competitive positioning.
- Partner with marketing, security, surveillance, and hospitality departments to support property‑wide initiatives.
Position Qualifications
- 5–10+ years of progressive leadership experience in casino gaming operations.
- Strong knowledge of table games procedures, slot operations, and gaming analytics.
- Familiarity with IRGC regulations and compliance standards.
- Proven ability to lead large teams in a fast‑paced, high‑stakes environment.
- Strong financial acumen and data‑driven decision‑making skills.
- Background knowledge with major slot system platforms (e.g., IGT, Aristocrat, Scientific Games).
- Experience with labor management, budgeting, and capital planning.
- Bachelor's degree in business, Hospitality, or related field.
- Casino environment with exposure to noise, crowds, and 24/7 operations.
- Requires flexibility to work evenings, weekends, and holidays as needed.
- Must obtain and maintain a valid Iowa gaming license.