Complaints Management Specialist - Must SAP, ERP & Order Management (Entry Level

Job Description

This role is responsible for interacting directly with customers and various internal functional groups to ensure the timely delivery of custom reagents and services. Primary responsibilities include supporting the custom reagent program as the liaison between the customer and the business, with focus on sales quotes and order management.

The ideal candidate will have a positive attitude, be a team player, and have experience with SAP, ERP, and order management. A college degree is preferred, and candidates must have high attention to detail, clear communication skills, and the ability to work independently with minimal supervision.

Responsibilities

• Support the custom reagent program as the liaison between the customer and the business
• Gather customer requirements and specifications for make-to-order product configurations and pricing
• Maintain technical accuracy and completeness of quote and order management processes
• Direct customer contact via telephone and e-mail
• Attention to detail, order accuracy, compliance with department standards, and excellent time management skills are required

Requirements

• Positive attitude and team player
• SAP experience preferred
• Order management background
• College degree preferred
• High attention to detail and clear communication skills
• Ability to work independently with minimal supervision

Desired Skills And Experience

• Experience with SAP or similar ERP system
• Experience with SalesForce or similar CRM system
• Demonstrated proficiency in MS Word, MS Excel, and email systems
• Proactive self-starter that drives for results
• Customer Advocate with ability to foster and maintain relationships
• Excellent verbal and written skills

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