Customer Complaints Order management Specialist (Must ERP, SAP &Order Management
MILLENNIUMSOFT, San Diego, CA, United States
Position : Customer Complaints Order management Specialist (Must ERP, SAP &Order Management)
Location : San Diego, CA
Duration : 6 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Devices Company
Job Category: Healthcare
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Note:
College degree
Candidates must have high attention to detail, clear communication both written and verbal. Looking for exp within similar industry, order management, ERP systems exp such as SAP.
3 Must haves:
Positive attitude & team player
SAP experience would be preferred
Order management background
Job Description:
This role is responsible for interacting directly with our customers and various internal functional groups in the creation of Quotes and Sales Orders.
Primary responsibilities include supporting the instrument program as the liaison between the customer and the business, with focus on product quoting, order placement and overall account management.
This role gathers customer requirements and specifications for capital equipment, instruments and/or make-to-order product configurations and pricing, to be used in creating quotes and sales orders, and will act as the liaison between the customer and program/technical experts as needed.
This role maintains technical accuracy and completeness of quote and order management processes, utilizing various software applications and business tools.
Direct customer contact via telephone and e-mail are a key part of the job. Attention to detail, order accuracy, compliance with department standards, and excellent time management skills are required.
Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction. Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.
Duties And Responsibilities:
Daily coordination of all customer-facing activities related to instruments quote and order management, including follow-up and resolution, as well as maintaining detailed records of communications and transactions.
Communicates with external customers via phone, fax and email.
Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning and other functional groups to drive the process from quote to order fulfillment.
Responds accurately to customer and internal client personnel inquiries, providing pricing, availability, terms and conditions, and other product and order related information.
Reviews instrument quote requests and prepares quotations, ensuring accuracy and configuration compatibility to allow for successful creation of corresponding sales orders.
Ensures customer and material master data are accurate and complete, and appropriate discounts have been applied on instrument and/or custom reagent quotes and orders.
Ensures appropriate approvals and documentations are present before completing transactions.
Responsible for documenting, managing, and tracking customer interactions using SAP and SalesForce.
Responsible for communicating maintenance service terms and conditions to service contract coordinator to ensure timely creation of maintenance service agreements, enabling entitlement for onsite service of the instrument.
Supports the Credit/Collections group to resolve billing disputes, credit holds, and credit card authorizations.
Performs other related duties and assignments as required.
Desired Skills And Experience:
Experience with SAP or similar ERP system is highly preferred
Experience with SalesForce or similar CRM system preferred
Demonstrated proficiency in MS Word, MS Excel, and email systems is required
Proactive self-starter that drives for results
Ability to thrive in a fast-paced and sometimes high-pressure environment
Customer Advocate with ability to foster and maintain relationships
Excellent verbal and written communication skills
Working knowledge of capital equipment order management process
Able to troubleshoot problems and resolve customer complaints
Effective organization, planning and time management skills are required
Location : San Diego, CA
Duration : 6 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Devices Company
Job Category: Healthcare
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Note:
College degree
Candidates must have high attention to detail, clear communication both written and verbal. Looking for exp within similar industry, order management, ERP systems exp such as SAP.
3 Must haves:
Positive attitude & team player
SAP experience would be preferred
Order management background
Job Description:
This role is responsible for interacting directly with our customers and various internal functional groups in the creation of Quotes and Sales Orders.
Primary responsibilities include supporting the instrument program as the liaison between the customer and the business, with focus on product quoting, order placement and overall account management.
This role gathers customer requirements and specifications for capital equipment, instruments and/or make-to-order product configurations and pricing, to be used in creating quotes and sales orders, and will act as the liaison between the customer and program/technical experts as needed.
This role maintains technical accuracy and completeness of quote and order management processes, utilizing various software applications and business tools.
Direct customer contact via telephone and e-mail are a key part of the job. Attention to detail, order accuracy, compliance with department standards, and excellent time management skills are required.
Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction. Additional projects may be assigned which are relatively complex in nature where sound judgment and product specific knowledge is required.
Duties And Responsibilities:
Daily coordination of all customer-facing activities related to instruments quote and order management, including follow-up and resolution, as well as maintaining detailed records of communications and transactions.
Communicates with external customers via phone, fax and email.
Interacts with Marketing, Operations, Manufacturing, Technical Application/Product Support, Planning and other functional groups to drive the process from quote to order fulfillment.
Responds accurately to customer and internal client personnel inquiries, providing pricing, availability, terms and conditions, and other product and order related information.
Reviews instrument quote requests and prepares quotations, ensuring accuracy and configuration compatibility to allow for successful creation of corresponding sales orders.
Ensures customer and material master data are accurate and complete, and appropriate discounts have been applied on instrument and/or custom reagent quotes and orders.
Ensures appropriate approvals and documentations are present before completing transactions.
Responsible for documenting, managing, and tracking customer interactions using SAP and SalesForce.
Responsible for communicating maintenance service terms and conditions to service contract coordinator to ensure timely creation of maintenance service agreements, enabling entitlement for onsite service of the instrument.
Supports the Credit/Collections group to resolve billing disputes, credit holds, and credit card authorizations.
Performs other related duties and assignments as required.
Desired Skills And Experience:
Experience with SAP or similar ERP system is highly preferred
Experience with SalesForce or similar CRM system preferred
Demonstrated proficiency in MS Word, MS Excel, and email systems is required
Proactive self-starter that drives for results
Ability to thrive in a fast-paced and sometimes high-pressure environment
Customer Advocate with ability to foster and maintain relationships
Excellent verbal and written communication skills
Working knowledge of capital equipment order management process
Able to troubleshoot problems and resolve customer complaints
Effective organization, planning and time management skills are required