Senior Product Analyst-Agile

Senior Product Analyst‑Agile | Truist

Location: Raleigh, NC

The Senior Product Analyst role will play a vital part in shaping the future of our innovative virtual assistant platform supporting the Product Management team. The Senior Product Analyst will be responsible for leveraging data to drive insights and inform product decisions, ensuring that our virtual assistant platform consistently meets the needs of our clients. They will work closely with cross‑functional teams, including engineering, design, and marketing, to analyze client behavior, identify trends, and provide actionable recommendations that enhance client experience and engagement.

Responsibilities

• Monitor digital trends. Identify, prioritize and assess experience‑related trends, business/service models, and underlying enablers that meet core business needs.
• Lead fact‑driven analysis of the market, developing points of view and actionable recommendations that influence teams about top‑of‑mind client experiences.
• Benchmark Truist products and services (with direct and indirect competitive set) to identify pockets of opportunity and areas of best practice for concept testing, prototyping and/or development.
• Lead research to support product findings and issue remediation.
• Synthesize insights in a meaningful way to share with a cross‑section of stakeholders and other partners throughout the organization.
• Coordinate research with analysts across the organization to create and communicate a strong understanding of client insights and the competitive landscape.
• Analyze, define, and communicate reporting requirements to cross‑functional teams during the software development lifecycle.
• Support the development of digital roadmaps that reflect client needs/gaps and teammate needs/gaps, as well as foundational technology capabilities and other digital enablers.

Qualifications

• Bachelor’s degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
• Three or more years of banking, financial services, digital, or other relevant work experience.
• Two or more years of product, analysis, technology, and/or design experience.
• Comfortable managing concurrent projects in a fast‑based, results‑driven environment.
• Comfortable with ambiguity, leading work autonomously, and making independent decisions.
• Well‑developed verbal and written communication skills.
• Well‑developed analytical, decision‑making, and problem‑solving skills.
• Solid understanding of trends in technology and in the financial services industry.
• Ability to learn and translate technically complex concepts into business‑friendly terminology.
• Considerable tact, diplomacy, and people skills.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership.
• Experience with AI, machine learning, and virtual assistant capabilities.

Working Conditions

• Sitting: Constantly (more than 50% of the time)
• Standing: Frequently (25%–50% of the time)
• Walking: Frequently (25%–50% of the time)
• Visual/Audio/Speaking: Able to access and interpret client information received from the computer and to hear and speak with individuals in person and on the phone.
• Manual Dexterity/Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel: Up to 25%.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive at least 10 days of vacation and 10 sick days (prorated), along with paid holidays.

Equal Opportunity Employer

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law; E‑Verify; IER; Right to Work.

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