Client Partner

Overview

Sr Resource Manager @ Tekshapers Inc. | Manager-Delivery & Accounts (US & Canada). This is a new / urgent position seeking a “Client Partner” candidate for Oracle ERP with ERP Cloud experience and ERP transformations. The role is based in Houston, TX and requires strong Infra orientation with experience running large managed services, ITSM, and continuous service improvements.

Key Responsibilities

• Client Partnership & Account Growth: Manage executive relationships and strategic priorities; interface across client leadership, internal delivery, and horizontal practices to ensure end-to-end ownership; identify and pursue opportunities for account expansion, transformation, and innovation; build trusted advisor status with the client CIO and senior IT leadership.
• Delivery & Operational Excellence: Oversee day-to-day delivery across applications, infrastructure, and support services; ensure high-quality execution, adherence to SLAs, and proactive risk and issue management; lead structured governance and continuous improvement across service lines; drive SOP compliance, automation, and accountability across all functions.
• Strategic IT Advisory: Support the client CIO in key IT decisions, acting as a strategic sounding board; guide the JDE to Oracle Fusion migration with minimal disruption and maximum value; align IT programs to evolving business needs and digital strategy; provide oversight across network management, data center operations, desktop as a service, and cloud ecosystems; ensure global infrastructure is stable, scalable, secure, and cost-effective; lead initiatives for cloud optimization and hybrid IT enablement.
• Managed Services & AIOps Integration: Own governance and evolution of managed services contracts and outsourcing models; introduce AI-driven monitoring, AIOps, and proactive automation to enhance IT support and resiliency; enable data-driven decision-making and measurable performance improvement.

Candidate Profile

Must-Have Qualifications

• A senior leader from a reputed IT organization, with strong experience in IT strategy, delivery, and client engagement.
• Proven success in managing large, complex strategic programs across applications and infrastructure.
• Strong foundation in Oracle ERP (especially Oracle Fusion) and experience in ERP transformation programs.
• Familiarity with JDE environments and large-scale migration initiatives.
• Deep knowledge of enterprise infrastructure, including networking, data center ops, end-user services, and cloud platforms.
• Expertise in outsourcing governance, MSA/SLA management, and enhancing service delivery through AIOps.

Leadership Attributes

• Background as a CIO, CTO, or senior IT executive highly desirable.
• High emotional intelligence, with a proven ability to lead in complex, politically nuanced environments.
• Strong communication, stakeholder management, and cross-functional leadership skills.
• Strategic mindset combined with execution rigor and operational discipline.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting and Information Services

Houston, TX

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