Director of Technical Services

Overview

Spring Studios in Tribeca is one arm of a multi-disciplinary creative house with teams in NY, London and Milan. Our New York location is a state of the art Studio Complex that shares the building with a sister business (Spring Place), a private membership club. See SpringNY.com to learn more.

• 7 studios from 2,000 to 8,200 SF
• 24,490 total SF of studio spaces
• 3 private greenrooms
• Music room
• Rooftop terrace

The building has been the home base for major recurring cultural programs like New York Fashion Week, Tribeca Festival and Independent Art Fair -- and in the months in between -- it is heavily used for corporate events and commercial photography.

Role Description

This is a full-time, on-site role located in New York, NY, for a Director of Technical Services. This department head will combine technical fluency for equipment + labor (audio, visual, lighting, power and rigging) with a strong business savvy to manage this P+L pillar as a partner to our Managing Director and Head of Operations. This role must also closely be the accountable person to ensue rapid, competitive, well-thought pricing and deal making with our exclusive A/V Partner(s) to ensure that our Sales + Delivery leads can maximize venue bookings, successful programs for clients and profitable revenue for Spring. Importantly, this role does not replace the agency or client appointed Technical Director. This role becomes Point of Contact for that TD so that our premium building provides a true technical expert as a bridge to the A/V solution.

Responsibilities

• Assess current mix of A/V and Lighting partners, working with partner and Spring leadership to refine terms, expectations and agreements to benefit both businesses.
• Introduce new or alternative A/V and Lighting partners, driving a process to more formally define exclusivity and flexibility (an A/V exclusive partner must never be a barrier to a venue booking).
• Define service level agreements with partner including digital and on-site communication protocols they must use with clients and agencies
• Develop an annual business plan for the Technical pillar of our P+L that clearly defines department goals, objectives, KPIs, revenue targets, YOY growth and addressable areas for growth
• Design a departmental archive to catalogue equipment utilization across all programs
• Partner with Leadership to formally price 15+ event packages, determining which ones benefit from an equipment purchase and which are best delivered with rentals.
• Manage an annual rate card review / price evaluation with exclusive partner(s).
• Work with finance to track all AR and AP related to A/V + Lighting invoicing and payments.
• Act as Technical Director on events that Spring delivers directly (ie event packages, non-bid productions booked directly with clients / organizers) -- estimated 6-10 per year.
• Design templates, workbooks, pricing sheets etc to seamlessly merge A/V costs into proposals.
• Manage client relationships – establishing trust & confidence in the technical team's capabilities.
• Attend client meetings, site visits, and vendor shop visits as needed.
• Manage budgets & profit margins for assigned productions on behalf of the vendors
• Together with client-appointed TD / Producer, determine crew calls & assignments based on production & facility requirements
• Confirm client / organizer / agency cue to cue, technical rehearsals and signal testing plans.
• Other special projects will arise with responsibilities as needed.
• Manage the invoice process from Vendor to Venue ensuring accuracy.

Specific Onsite Support

• As needed, join the event sales or delivery team in site inspections
• Manage the load-in/load-out of all technical production equipment & scenic elements.
• Attend onsite production meetings and technical rehearsals.
• Work with the Show Director, Event Producer, Creatives and account manager/Sales to resolve any issues as they related to technical production as needed.
• Oversee all technical partners including Audio/Video/Lighting vendors.

Qualifications

• A minimum of 10 years specifically as a Technical Director for live corporate / marketing events
• Ideally a TD or Department Head who has worked full-time at a venue, not just with agencies.
• Experience in maintaining positive relationships with technical production vendors and deep knowledge of market fair pricing on equipment and labor positions.
• Clear understanding of labor skills, needs and optimal staffing models, especially as it relates to delivering programs in our unique building
• Work with discretion, diplomacy, and tact across a multitude of work settings
• Multi-tasker with the ability to prioritize multiple requests and projects in a fast-paced, deadline driven environment.
• Functional competencies in theatrical and experiential staging & rigging, sound reinforcement, production lighting, internet
  etwork and audio & video production
• Have excellent interpersonal & communication skills, both verbal & written. Comfortable communicating with staff of all experience levels, from interns to senior leadership
• Have outstanding organizational skills & great attention to detail
• Comfortable working in an office setting, as well as from more rigorous & non-traditional onsite environments
• Willingness to write business plan slides in PowerPoint (10-20 key slides per year)
• Advanced skills in Vector-works.
• Knowledge of Adobe Creative Suite, with an emphasis on InDesign, Photoshop, and Illustrator, is a plus.

Salary

Salary Range: $120-150k estimated -- will depend on the fit and the level of seniority

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