Director of Operations - OHM Concession Group

Company Overview

OHM Concession Group is a leading food & beverage operator at St. Louis Lambert International Airport, managing 6 unique restaurant and retail concepts. We pride ourselves on delivering outstanding guest experiences, strong brand partnerships, and operational excellence in a fast-paced airport environment.

The Opportunity

We are seeking experienced Director of Operations to lead high-volume airport restaurants. This role is ideal for proven leaders who thrive in complex operations, value people development, and can balance guest satisfaction with financial performance.

What You’ll Do

• Responsible to drive area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all stores.
• Know and manage the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth, consistently across all stores.
• Lead and direct the management teams in all locations, setting sales goals and action plans for respective branches.
• Responsible for ensuring that all associates are current and up to date brand standards and POP, LTO and other advertising used by each brand.
• Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
• Ensure that each store associate is trained to brand standards.
• Operate within assigned budget and maximize unit P&L.
• Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand/customer attachment.
• Ensuring the overall people plan of the area reflects high standards, bench and succession planning, coupled with consistent mentoring and people development.
• Responsible for consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls, site visits and email communication.

What We’re Looking For

• Minimum of 5 years of progressive responsibility in food and beverage store operations, with successful multiunit specialty store responsibility.
• College degree is preferred. A combination of practical experience and education will be considered as an alternative.
• A proven history of strong performance in driving performance and operations metrics, coupled with successful and consistent organizational development history.
• Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives.
• Proven background and experience associated with associate relations, asset protection, and legal compliance.
• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. History of building talent. Able to balance the need to deliver creative experience, and a profitable result.

What We Offer

• Competitive salary + annual performance bonus
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Free employee meals and parking
• Growth opportunities within a national airport F&B operator

Why Join Us?

This is more than a job—it’s an opportunity to run some of best-known restaurant brands in St Louis. You’ll be trusted to lead big teams, drive results, and help shape the guest experience for millions of travelers each year.

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