Lead Server

Overview

We are seeking a dedicated and experienced Lead Server to join our dining services team at our Westover location. This position reports directly to the Chef Manager and plays a key leadership role in supervising servers and ensuring an exceptional dining experience for our residents. The Lead Server works closely with the Chef Manager and Hospitality Manager to maintain high standards of service, cleanliness, and resident satisfaction.

This is an important hospitality role focused on creating a warm, welcoming environment where residents feel valued and cared for.

Key Responsibilities

Leadership & Supervision

• Supervise daily dining room operations
• Assign duties and responsibilities to servers
• Assist with and oversee pre-service preparation before each meal
• Assign and monitor closing side work and cleaning duties
• Check servers out after shifts to ensure all tasks are completed and the dining room is properly set
• Assist with training and onboarding of new dining room servers
• Provide supervision during special events

Service & Resident Experience

• Greet and interact with residents and guests in a friendly, professional manner
• Ensure a high level of customer service throughout the dining experience
• Assist servers with seating, bussing, meal delivery, and beverage service
• Anticipate and respond promptly to resident and guest needs
• Address and resolve resident concerns; elevate feedback to the Hospitality Manager as needed
• Assist with Assisted Living (AL) meal service

Dining Operations

• Prepare dining room, trays, linens, and service items
• Stock dining areas, refrigerators, and freezers
• Ensure utensils and equipment are cleaned and ready for service
• Perform dishwashing and cleaning procedures
• Collect, clean, and reset food trays
• Roll and polish silverware; clean linens and placemats
• Maintain cleanliness by sweeping, mopping, and vacuuming dining areas
• Remove trash and maintain a safe, hazard-free work environment

Food Service & Compliance

• Prepare and deliver food trays efficiently and accurately
• Take and record food temperatures as required
• Follow all dietary guidelines and resident diet cards
• Ensure all food handling complies with state and county health regulations
• Maintain quality, cleanliness, and safety standards at all times

Administrative Duties

• Assist with scheduling and administrative tasks
• Attend all required in-service trainings and pre-shift meetings

Qualifications

• Previous serving experience required; leadership or supervisory experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Knowledge of food safety and sanitation standards
• Ability to lead, train, and motivate team members

Requirements

• Open availability required (weekdays, weekends, holidays, AM/PM shifts)
• Ability to stand, walk, and perform physical tasks throughout shift
• Must be dependable, organized, and team-oriented

Why Join Us?

• Opportunity to make a meaningful impact in residents’ daily lives
• Supportive team environment
• Growth and leadership opportunities within dining services

Apply today to be part of a team that values hospitality, teamwork, and exceptional service.

Qualifications (Education & Experience)

Education: High School Diploma or equivalent preferred but not required

Licenses or other required certifications: None

Experience: 1 year related experience preferably in a continuing care retirement community, hospital, hotel, restaurant, or similar preferred

Specialized knowledge, skills, or abilities: Excellent customer service skills

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