Director, UIndy Online Enrollment Management & Student Success

Job Description

The Director of UIndy Online Enrollment Management and Student Success provides leadership for the development and implementation of a comprehensive, student‑centered infrastructure that delivers wraparound support for learners from application through graduation. This inaugural role is responsible for strengthening enrollment strategy, student success systems, and cross‑campus collaboration to support the growth of UIndy Online.

The Director works closely with University Marketing and Enrollment Management to strengthen recruitment strategies and build a sustainable pipeline of prospective students for UIndy Online programs. In partnership with faculty and academic leaders, the Director supports student success in both curricular and co‑curricular areas, including transfer pathways, course progression, and completion.

As UIndy Online continues to expand, this position provides both strategic leadership and day‑to‑day support for UIndy Online students, while establishing the processes, systems, and staffing needed to support long‑term growth in enrollment management and student success across UIndy Online.

Requirements / Minimum Qualifications

• Bachelor’s degree required; Master’s degree preferred
• Experience in enrollment management, student success, online education, or a related area
• Demonstrated success in developing and implementing student‑centered enrollment strategies
• Experience working collaboratively with faculty and cross‑functional teams
• Ability to balance strategic leadership with operational execution in a growing environment

Preferred Qualifications

• Experience with online or adult learner populations
• Experience building new programs, systems, or initiatives
• Familiarity with transfer pathways and partnership development

Supervisory Responsibilities

As UIndy Online expands, this position will oversee the UIndy Online Enrollment Coordinator and Student Success Coordinator positions as they are established.

Essential Functions

Enrollment Strategy and Pipeline Development

• Partner with Marketing and Enrollment Management to develop and implement recruitment strategies for UIndy Online programs
• Strengthen prospective student pipelines, including partnerships with community colleges, employers, and other external partners
• Monitor enrollment trends and use data to inform strategy and decision‑making

Student Success and Retention

• Lead the development of a coordinated student success model that supports online learners from onboarding through graduation
• Design and implement proactive retention strategies, including early alerts and targeted interventions
• Provide direct support to students from application through graduation, particularly during the initial growth phase of UIndy Online

Academic and Faculty Collaboration

• Partner with faculty and academic leaders to support student success in curricular and co‑curricular areas
• In collaboration with Enrollment Management and the Office of Registrar, support transfer pathways, credit evaluation processes, and degree progression planning
• Lead initiatives that strengthen student engagement and success across UIndy Online programs

Operational Leadership and Infrastructure Development

• Establish and refine processes, systems, and workflows to support enrollment management and student success across UIndy Online programs
• Ensure alignment across units to provide a seamless student experience

Data, Assessment, and Continuous Improvement

• Track key performance indicators related to enrollment, retention, and student outcomes
• Use data to inform continuous improvement and strategic planning
• Prepare reports and updates for institutional leadership

Additional Tasks

• Follow the guidance and direction of supervisor(s)
• Demonstrate respectful, ethical, responsible behavior
• Abide by the University’s policies, procedures, and rules
• Perform employee responsibilities as detailed in employee handbooks and policies
• Demonstrate regular and predictable attendance and punctuality
• Other duties, including special projects, as required or assigned

Equal Employment Opportunity Statement

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center

For more information about the benefits of being a staff member at UIndy, visit our Benefits site.

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