Oliver Wyman - Consumer, Telco & Technology - Engagement Manager

Job Specification

Practice Groups: Consumer, Telco & Technology

Location: New York, Chicago, Boston

Roles: Engagement Manager

The Practice

Oliver Wyman helps industry leaders in the consumer, telco, and technology industries develop value growth strategies, improve operations, and maximize organizational effectiveness. Our clients are some of the world’s most successful companies, including wireless and wireline equipment and communications service providers, enterprise IT, consumer electronics, semiconductor companies, broadcasters, publishers, platform operators, online and entertainment companies.

In Consumer, Telco, and Technology (CTT), we see consumer-facing industries converging, with technology continuing to disrupt all business models and B2C, B2B and B2B2C services models ever-growing. We aim to build new partner connections by bringing together those serving consumer-facing businesses, such as retailers, as well as technology, communications, media and services, to further elevate our narratives and exco-relevance while maintaining deep sub-sector capabilities.

Role

Engagement Managers are critical leaders within our consulting team, working side‑by-side with our clients. The position offers excellent career and growth opportunities for talented, highly motivated professionals with relevant prior experience. Initial responsibilities typically include:

• Providing day-to-day leadership of client projects and aspects of the client relationship and commercial process within those relationships, teaming with Partners and sharing responsibility for the success of a specific engagement(s)
• Leading and managing complex programs to ensure on‑time delivery that meets agreed-upon goals, leveraging Oliver Wyman best practice, their own expertise and the firm's technical competence
• Guiding and influencing clients in an informed way across all situations including execution of the commercial process, becoming trusted advisors
• Engaging fully in building business by identifying new and expanded opportunities
• Creating exciting and additive intellectual capital through thought leadership, and being knowledgeable on a broad range of adjacent topics
• Developing others and building a followership as part of their asset building for the firm
• Leading firm building activities, seen as a role model for firm values with a strong personal brand within and outside of the firm and being well regarded by Partners, peers, and clients
• Overseeing and guiding the consulting team as they develop hypotheses, review client information, and conduct client interviews, derive insights, and produce deliverables
• Supporting Partners in project execution through excellent project management, including work planning, workflow management, and coaching/developing more junior team members

Desired Skills and Experience

• 5-8 years of relevant experience in strategy consulting with a top-tier strategy consulting firm (or other similar organization)
• Experience within Retail, Consumer Goods, Telecommunications, Software/Technology, Media industries preferred, but not required
• Track record of leading and managing teams, and delivering results in fast-paced, demanding environments
• Strong background in strategic problem solving with demonstrable analytical skills
• Outstanding written and verbal communication skills
• Quantitative, technical toolkit including proficiency in SQL and Python
• Undergraduate or advanced degree from a top academic program
• Client management experience
• A passion for the creative process and a love for expansive and creative thinking
• An analytical and rigorous approach to uncovering insights
• Excellent verbal/written communication, facilitation and presentation skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Impeccable judgment with the ability to make timely and sound decisions
• A balance of humility and confidence, always seeking truth from a place of inquiry
• Highly motivated and committed to excellence
• Willingness to travel 50% of the time, including internationally

Benefits

The applicable base salary range for this role is $225,000 - $240,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis.

In addition to the base salary, this position may be eligible for performance-based incentives.

We offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings, other retirement programs, and employee assistance programs.

Equal Opportunity Statement

Marsh and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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