Group Sales Manager

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Atlanta, GA, US

8 days ago Requisition ID: 1139

Hotel Phoenix | Sales & Marketing
Reports To: Assistant Director of Sales

Position Overview

At Hotel Phoenix, we don’t just sell rooms—we create experiences that rise beyond expectation. The Group Sales Manager is responsible for generating and securing group room and event business that drives revenue, builds lasting partnerships, and reflects the spirit of our brand.

This role is instrumental in positioning Hotel Phoenix as a premier destination in Atlanta for corporate meetings, social events, and curated group experiences, while delivering a seamless and elevated client journey from inquiry to execution.

Key Responsibilities

Proactively identify, solicit, and secure group business across corporate, SMERF, entertainment, and social markets

Achieve and exceed monthly, quarterly, and annual room night and revenue goals

Develop targeted strategies to grow market share and maximize profitability

Client Experience & Relationship Management

Serve as the primary point of contact for group clients from lead through contract execution

Build and maintain strong, long-term relationships with planners, corporations, and community partners

Conduct engaging site tours that showcase the unique story and energy of Hotel Phoenix

Sales Process & Contracting

Prepare customized proposals and negotiate group contracts, room blocks, and concessions

Ensure all agreements align with revenue strategy and hotel standards

Accurately input, track, and manage all leads, bookings, and activities in the sales system

Lead Management & Prospecting

Respond promptly to incoming inquiries (Cvent, direct leads, referrals)

Maintain an active pipeline through consistent prospecting, networking, and follow-up

Participate in industry events, trade shows, and local networking opportunities

Partner closely with Catering, Revenue Management, and Operations teams to ensure seamless group execution

Communicate client expectations clearly to internal teams to deliver exceptional service

Market Awareness & Performance Tracking

Monitor market trends, competitor activity, and booking pace

Provide regular updates on sales performance, forecasts, and opportunities

What Success Looks Like at Hotel Phoenix

Delivers consistent achievement of group sales goals and revenue targets

Builds a strong portfolio of repeat and referral clients

Drives business that enhances both room revenue and F&B experiences

Represents Hotel Phoenix as a leader within the Atlanta hospitality community

Embodies and promotes a culture aligned with our brand pillars:

Rise in Service

Wings of Respect

Flames of Teamwork

Spark of Empowerment

Qualifications

2–5+ years of experience in hotel sales, group sales, or catering sales, preferably in an upscale or lifestyle hotel

Proven ability to meet or exceed sales targets and revenue goals

Strong negotiation, presentation, and relationship-building skills

Experience with CRM systems and RFP platforms (e.g., Cvent)

Systems & Technical Experience

Proficiency in Delphi (or similar sales and catering systems) required

Demonstrated experience managing group bookings, room blocks, and event details within Delphi

Ability to generate and analyze sales reports, booking pace, and production data to support revenue strategies

High level of accuracy in maintaining client records, contracts, and sales activity within systems

Core Competencies

Strategic Selling & Business Development

Relationship Management

Communication & Influence

Results-Driven Performance

Adaptability in a fast-paced, evolving environment

Why Hotel Phoenix

At Hotel Phoenix, we are building more than a hotel—we are creating a destination where culture, community, and elevated service intersect. As a member of our Sales team, you will play a vital role in shaping our story, driving our success, and helping us become the Best Place to Work in Atlanta.

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