Genesys & Salesforce Contact Center Developer
Artmac, dallas, tx, United States
About the Company
Artmac Soft is a technology consulting and service‑oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Title
Genesys & Salesforce Contact Center Developer
Job Type
C2C / W2
Experience
15+ Years
Location
Dallas, Texas
Responsibilities
- Experience as a Genesys Developer (Cloud CX, PureCloud, Engage, or PureConnect).
- Experience developing IVR/flow logic using Architect, Designer, or Interaction Routing tools.
- Proficiency with REST APIs, Web Services, JSON, JavaScript, or Python.
- Experience with integration platforms (e.g., MuleSoft, Dell Boomi) is a plus.
- Understanding of contact center operations: queues, routing, agents, skills, digital messaging, and reporting.
- Strong knowledge of Salesforce (Service Cloud, Salesforce CTI, Omni‑Channel).
- Design, develop, and maintain Genesys Contact Center solutions, including routing strategies, IVR flows, call handling, and digital channel configurations.
- Implement and optimize Salesforce CTI integrations (Open CTI, Omni‑Channel, Service Cloud Voice, or custom integrations).
- Develop and maintain integrations using APIs, web services, and middleware between Genesys and Salesforce.
- Configure and enhance Salesforce Service Cloud components such as case management, workflows, Lightning components, and automation.
- Troubleshoot and resolve issues related to contact routing, agent desktop, telephony, and omnichannel interactions.
- Maintain documentation, configuration guides, technical designs, and best practices.
Qualifications
- Bachelor's degree or equivalent combination of education and experience.
Seniority Level
- Mid‑Senior level
Employment Type
- Contract
Job Function
- Information Technology
- Software Development