Personal Banker
PNC, Murrieta, CA, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a full time Personal Banker within PNC's San Diego Region Branch Banking organization, you will be based in Murrieta, CA. Bilingual fluency in both English & Spanish is preferred. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities, managing the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
Drives proactive sales conversations through a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products.
Identifies, mitigates, and solves customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations.
PNC Employees take pride in our reputation and we expect our employees to be:
Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction in all business decisions.
Managing Risk: Assessing and effectively managing all risks associated with business objectives.
Qualifications
Associate’s degree or equivalent, or a comparable combination of education, certification, and experience; typically requires 3+ years experience.
Bilingual fluency in English and Spanish preferred.
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits: medical/prescription drug coverage (with Health Savings Account), dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up childcare, adoption, surrogacy, doula reimbursement, educational assistance, wellness program.
Paid time off includes: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15‑25 vacation days per year.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to applicable FDIA and SAFE Act requirements.
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Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities, managing the customer experience by identifying opportunities to improve the customer’s financial wellbeing.
Drives proactive sales conversations through a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products.
Identifies, mitigates, and solves customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and participating in branch daily operations.
PNC Employees take pride in our reputation and we expect our employees to be:
Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction in all business decisions.
Managing Risk: Assessing and effectively managing all risks associated with business objectives.
Qualifications
Associate’s degree or equivalent, or a comparable combination of education, certification, and experience; typically requires 3+ years experience.
Bilingual fluency in English and Spanish preferred.
Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies:
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits: medical/prescription drug coverage (with Health Savings Account), dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up childcare, adoption, surrogacy, doula reimbursement, educational assistance, wellness program.
Paid time off includes: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15‑25 vacation days per year.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to applicable FDIA and SAFE Act requirements.
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