Bilingual Spanish - Personal Banker
PNC, Florida, NY, United States
PNC Personal Banker – DENOVO Welch Road Branch
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. The role is based at our DENOVO Welch Road Branch located at 175 E Welch Rd, Apopka, FL 32712. Spanish bilingual preferred.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities, manages the customer experience, and identifies opportunities to improve the customer's financial wellbeing.
Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience, performing lobby engagement activities and positioning PNC products to meet their needs.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer Focused
– Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk
– Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Qualifications Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education No Degree
Certifications No Required Certification(s)
Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives. Paid time off depends on eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to qualified individuals with a disability who need one to perform the essential functions of their position.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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Job Description
Acquires and deepens the branch customer base through proactive sales and service activities, manages the customer experience, and identifies opportunities to improve the customer's financial wellbeing.
Drives proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience, performing lobby engagement activities and positioning PNC products to meet their needs.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Employee Expectations
Customer Focused
– Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk
– Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Qualifications Preferred Skills
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Competencies
Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting
Retail Lending
Selling
Understanding Customer Needs
Work Experience Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education No Degree
Certifications No Required Certification(s)
Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives. Paid time off depends on eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to qualified individuals with a disability who need one to perform the essential functions of their position.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr