Assistant People & Culture Director - InterContinental Boston
InterContinental Hotels Group, Boston, MA, United States
Duties and Responsibilities
Assist in the management of day‑to‑day operations and assignments of People & Culture staff; plan and organize work, communicate goals, schedule/assign work. Advise staff on formal policies and procedures, identify options and resolve issues, and alert management of potentially serious issues.
Recommend and/or initiate salary, disciplinary, or other staffing/People & Culture‑related actions in accordance with company rules and policies, and alert the Director of People & Culture of potentially serious issues.
Represent the Hotel and IHG at local, regional, and corporate job fairs and recruitment‑related events as directed.
Identify, recruit, and make hiring recommendations for all hotel positions. Assist in oversight of accurate and up‑to‑date company files on all colleagues. Ensure company hiring standards, laws, and applicable regulations are followed in the application, hiring, and selection process.
Assist in assessing organizational needs, developing aligned people & culture solutions, and implementing strategies in colleague relations, compensation and benefits, recognition, administration, and colleague wellness.
Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and our Winning Ways.
Assist department leaders and senior managers with the development of specific action plans to address issues and concerns identified in colleague feedback.
Assist with and support staff events.
Assist in analyzing data from exit interviews, turnover statistics, absenteeism reports, etc., to identify trends, training needs, supervisory issues, and improve colleague satisfaction and retention.
Assist in creating, communicating, and implementing programs and events to foster a positive work environment for all colleagues (e.g., all colleague meetings, culture committees, health fairs).
Support and administer the colleague satisfaction survey (Colleague Heartbeat) in conjunction with Corporate People & Culture, assist department managers with developing action plans based on feedback, and coordinate feedback sessions.
Support the Director of People & Culture in administering all other corporate initiatives such as the annual merit process, short‑term incentive process, benefit enrollment and communication, wage and hour surveys, and more.
Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g., Occupational Safety and Health Act, Human Rights, Employment Standards, record administration). Conduct annual HR compliance/standards self‑audit and various external audits.
Communicate and interpret all company and hotel policies and procedures; review and make recommendations to improve P&C policies, procedures, and practices.
Assist with and/or conduct investigations related to grievances, MCAD/EEOC charges, and other colleague‑related litigation.
Facilitate effective training and development programs for colleagues. Ensure all managers and supervisors are trained on progressive discipline, performance management, and related initiatives. Coach managers to create and maintain a high morale and productivity environment. Conduct new colleague orientation.
Ensure workers’ compensation claims are properly documented and reported. Ensure an active safety committee at the hotel with implemented safety programs and motivate colleagues to follow safety procedures.
Submit required documentation in response to unemployment claims. Participate in unemployment hearings as needed, ensuring paperwork is complete and thorough for legal representation.
Promote teamwork and quality service through daily communication and coordination with other departments; key contacts include all hotel staff, Corporate People & Culture, and Corporate Legal and P&C Shared Services/Hire to Retire.
Interact with outside contacts (candidates, guests, vendors, outside counsel, regulatory agencies, union representatives, and other professional or community groups). • Candidates and applicants – discuss employment opportunities and conduct interviews
• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Outside counsel – to seek advice on various issues
• Regulatory agencies – regarding safety and compliance matters
• Union representatives, business agents, shop stewards, etc.
• Other contacts as needed (Professional organizations, community groups, local network)
In a union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations, and contract negotiation; ensure all departments comply with collective bargaining agreements.
Perform other duties within the broad scope of the position as assigned and may serve as “manager on duty” as required.
Qualifications and Requirements
Bachelor’s degree in Human Resources, Communications, Hospitality Management, or Business Management.
Union experience and CBA knowledge required.
4 years of related training experience or equivalent combination of education and experience preferred. Previous People & Culture leadership experience required.
Basic knowledge of Microsoft Office (Word, Excel, PowerPoint) and People & Culture/payroll systems. Oracle HRIS/Payroll systems preferred.
Professional HR designation (PHR, SPHR, CHRP, or other) preferred.
Must speak fluent English. Other languages (French, Spanish, Tagalog) preferred.
Physical Requirements
Carry or lift items weighing up to 25 pounds.
Remain stationary for extended periods of time.
Stand and move around the facility.
Use a keyboard to generate various work‑related documents.
Handle objects, files, training materials, and equipment.
Other
Strong communication skills for interacting with colleagues, vendors, and corporate People & Culture/legal staff.
Reading and writing abilities for completing paperwork, reports, and training.
Problem‑solving, reasoning, motivation, organization, and training abilities.
Basic mathematical skills, budgeting, profit/loss concepts, percentages, and variances.
Ability to work nights, weekends, and/or holidays.
What We Offer
Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance.
The salary range for this role is $115,000 - $120,000 and is also eligible for a bonus pay.
Matching 401(k) plan.
Paid time off and wellness programs.
Complimentary dry cleaning and employee meals.
Global hotel discounts across IHG’s 6,000+ hotels and exclusive access to additional perks.
A supportive and collaborative work environment committed to personal and professional growth.
Freedom to be yourself and thrive in an environment that celebrates individuality.
#J-18808-Ljbffr
Assist in the management of day‑to‑day operations and assignments of People & Culture staff; plan and organize work, communicate goals, schedule/assign work. Advise staff on formal policies and procedures, identify options and resolve issues, and alert management of potentially serious issues.
Recommend and/or initiate salary, disciplinary, or other staffing/People & Culture‑related actions in accordance with company rules and policies, and alert the Director of People & Culture of potentially serious issues.
Represent the Hotel and IHG at local, regional, and corporate job fairs and recruitment‑related events as directed.
Identify, recruit, and make hiring recommendations for all hotel positions. Assist in oversight of accurate and up‑to‑date company files on all colleagues. Ensure company hiring standards, laws, and applicable regulations are followed in the application, hiring, and selection process.
Assist in assessing organizational needs, developing aligned people & culture solutions, and implementing strategies in colleague relations, compensation and benefits, recognition, administration, and colleague wellness.
Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and our Winning Ways.
Assist department leaders and senior managers with the development of specific action plans to address issues and concerns identified in colleague feedback.
Assist with and support staff events.
Assist in analyzing data from exit interviews, turnover statistics, absenteeism reports, etc., to identify trends, training needs, supervisory issues, and improve colleague satisfaction and retention.
Assist in creating, communicating, and implementing programs and events to foster a positive work environment for all colleagues (e.g., all colleague meetings, culture committees, health fairs).
Support and administer the colleague satisfaction survey (Colleague Heartbeat) in conjunction with Corporate People & Culture, assist department managers with developing action plans based on feedback, and coordinate feedback sessions.
Support the Director of People & Culture in administering all other corporate initiatives such as the annual merit process, short‑term incentive process, benefit enrollment and communication, wage and hour surveys, and more.
Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g., Occupational Safety and Health Act, Human Rights, Employment Standards, record administration). Conduct annual HR compliance/standards self‑audit and various external audits.
Communicate and interpret all company and hotel policies and procedures; review and make recommendations to improve P&C policies, procedures, and practices.
Assist with and/or conduct investigations related to grievances, MCAD/EEOC charges, and other colleague‑related litigation.
Facilitate effective training and development programs for colleagues. Ensure all managers and supervisors are trained on progressive discipline, performance management, and related initiatives. Coach managers to create and maintain a high morale and productivity environment. Conduct new colleague orientation.
Ensure workers’ compensation claims are properly documented and reported. Ensure an active safety committee at the hotel with implemented safety programs and motivate colleagues to follow safety procedures.
Submit required documentation in response to unemployment claims. Participate in unemployment hearings as needed, ensuring paperwork is complete and thorough for legal representation.
Promote teamwork and quality service through daily communication and coordination with other departments; key contacts include all hotel staff, Corporate People & Culture, and Corporate Legal and P&C Shared Services/Hire to Retire.
Interact with outside contacts (candidates, guests, vendors, outside counsel, regulatory agencies, union representatives, and other professional or community groups). • Candidates and applicants – discuss employment opportunities and conduct interviews
• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Outside counsel – to seek advice on various issues
• Regulatory agencies – regarding safety and compliance matters
• Union representatives, business agents, shop stewards, etc.
• Other contacts as needed (Professional organizations, community groups, local network)
In a union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations, and contract negotiation; ensure all departments comply with collective bargaining agreements.
Perform other duties within the broad scope of the position as assigned and may serve as “manager on duty” as required.
Qualifications and Requirements
Bachelor’s degree in Human Resources, Communications, Hospitality Management, or Business Management.
Union experience and CBA knowledge required.
4 years of related training experience or equivalent combination of education and experience preferred. Previous People & Culture leadership experience required.
Basic knowledge of Microsoft Office (Word, Excel, PowerPoint) and People & Culture/payroll systems. Oracle HRIS/Payroll systems preferred.
Professional HR designation (PHR, SPHR, CHRP, or other) preferred.
Must speak fluent English. Other languages (French, Spanish, Tagalog) preferred.
Physical Requirements
Carry or lift items weighing up to 25 pounds.
Remain stationary for extended periods of time.
Stand and move around the facility.
Use a keyboard to generate various work‑related documents.
Handle objects, files, training materials, and equipment.
Other
Strong communication skills for interacting with colleagues, vendors, and corporate People & Culture/legal staff.
Reading and writing abilities for completing paperwork, reports, and training.
Problem‑solving, reasoning, motivation, organization, and training abilities.
Basic mathematical skills, budgeting, profit/loss concepts, percentages, and variances.
Ability to work nights, weekends, and/or holidays.
What We Offer
Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance.
The salary range for this role is $115,000 - $120,000 and is also eligible for a bonus pay.
Matching 401(k) plan.
Paid time off and wellness programs.
Complimentary dry cleaning and employee meals.
Global hotel discounts across IHG’s 6,000+ hotels and exclusive access to additional perks.
A supportive and collaborative work environment committed to personal and professional growth.
Freedom to be yourself and thrive in an environment that celebrates individuality.
#J-18808-Ljbffr