District Parts & Service Sr. Specialist
Honda South Carolina Manufacturing, Mount Laurel, NJ, United States
Job Purpose
This position reports to the Mt. Laurel, New Jersey Zone Office but will cover the Territory of Connecticut. Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service‑related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports development, implementation, and follow‑up of action plans to address gap areas for the key MAR’s. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities
Achievement of assigned Parts sales objectives
Achievement of assigned Customer Satisfaction Respect For Time objectives
Achievement of oil change service time of
Achievement of Overall Customer Satisfaction objectives
Achievement CPRO objective – 1.5% Increase
Achievement of Accessory sales objectives
Achievement Training Certification objectives
Achievement of assigned Recall Completion objective
Qualifications, Experience & Skills
Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work‑related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web‑based software and smartphone applications
This position requires frequent travel and possibility of relocation
Total Rewards
Competitive Base Salary
Regional Bonus (when applicable)
Industry‑leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short‑Term and Long‑Term Disability
401K Plan with company match + additional contribution
Representative Vehicle
Relocation assistance (if eligible)
Career Growth
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings
Lifestyle Account
Tuition Assistance & Student Loan Repayment
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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Key Accountabilities
Achievement of assigned Parts sales objectives
Achievement of assigned Customer Satisfaction Respect For Time objectives
Achievement of oil change service time of
Achievement of Overall Customer Satisfaction objectives
Achievement CPRO objective – 1.5% Increase
Achievement of Accessory sales objectives
Achievement Training Certification objectives
Achievement of assigned Recall Completion objective
Qualifications, Experience & Skills
Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work‑related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web‑based software and smartphone applications
This position requires frequent travel and possibility of relocation
Total Rewards
Competitive Base Salary
Regional Bonus (when applicable)
Industry‑leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short‑Term and Long‑Term Disability
401K Plan with company match + additional contribution
Representative Vehicle
Relocation assistance (if eligible)
Career Growth
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings
Lifestyle Account
Tuition Assistance & Student Loan Repayment
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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