Call Center Representative

Call Center Representative We're seeking a motivated, dependable Call Center Representative to join our client's team. Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Location: Hybrid Magnolia, TX 77355 Schedule: MondayFriday, 8:00 AM 5:00 PM Hybrid Schedule Remote: Mondays & Fridays (strong, reliable home Wi?Fi required; equipment provided) On?Site: TuesdaysThursdays at the Magnolia office Employment Type: Contract (open ended) Pay Rate: $19.57/hr + potential overtime during peak periods/month-end Industry: Utility Services / Customer Service What You'll Do Handle high-volume inbound and outbound customer calls Resolve billing questions, account issues, and general utility inquiries Accurately document customer interactions and update account records Address escalated concerns with professionalism, empathy, and urgency Use internal systems to resolve and appropriately escalate service issues Meet established quality, productivity, and performance standards What We're Looking For Proficient in English (verbal and written) 23 years of customer service experience (call center and/or utilities experience preferred) Strong communication and interpersonal skills Ability to quickly learn and navigate multiple software platforms Proficient in Microsoft Word, Excel, and Outlook Detail-oriented with strong multitasking skills in a fast-paced environment Reliable transportation for required in-office days Willingness to work occasional overtime, especially during month-end Attendance & Commitment Expectations (Very Important) Consistent attendance and punctuality are critical to this role and project Strong commitment to the assignment and team is required Unscheduled absences, poor attendance, or lack of communication will not be tolerated Clear, timely communication with leadership is expected at all times Pay Details: $19.00 to $19.57 per hour Search managed by: Laarnie Thompson Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. xywuqvp An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813166_3121866