Volunteer Experience Director (Volunteer)
Mentor A Promise, New York, NY, United States
Volunteer Experience Director (Volunteer)
PromisePeople | Volunteer Experience, Engagement & Retention
Organization Mentor A Promise (MAP)
Location Hybrid / Remote
Type Volunteer (Leadership)
Reports To Director of Human Resources
Works Closely With Volunteer Operations Coordinator, Program Leadership, PromiseLearning, PromisePublic, PromiseMeasure
About Mentor A Promise Mentor A Promise (MAP) is a New York City–based nonprofit dedicated to empowering youth experiencing housing instability through mentorship, education, and community. Our work is powered by a growing network of volunteers whose consistency, care, and commitment directly shape the experiences of the young people we serve.
About PromisePeople | Human Resources & Volunteer Experience PromisePeople is MAP’s people‑centered division responsible for recruitment, onboarding, engagement, and retention of volunteers and team members. The division ensures that every individual supporting MAP is equipped, supported, and aligned with the organization’s mission and values.
Role Overview We are seeking a Volunteer Experience Director to design and oversee the full volunteer lifecycle—from onboarding to engagement to retention. This role ensures that volunteers feel supported, connected, and aligned with MAP’s mission, while also building systems that strengthen consistency, accountability, and long‑term participation. This is a strategic and operational leadership role focused on building a strong, sustainable volunteer culture.
Key Responsibilities Volunteer Experience Strategy
Design and lead a comprehensive volunteer experience framework
Ensure consistency across onboarding, engagement, and retention processes
Build systems that support a positive, structured volunteer journey
Onboarding & Engagement
Oversee volunteer onboarding experience and alignment with MAP values
Ensure volunteers are clearly placed, supported, and informed
Strengthen early engagement and connection to mission
Retention & Culture
Develop strategies to improve volunteer retention and consistency
Foster a culture of accountability, recognition, and belonging
Identify and address gaps in volunteer experience
Systems & Operations
Build and maintain systems for tracking volunteer engagement and participation
Partner with Volunteer Operations Coordinator to ensure execution
Standardize processes across programs and teams
Cross‑Team Alignment
Work closely with program teams to align volunteer roles with program needs
Collaborate with HR and leadership to support organizational growth
Ensure volunteers are effectively integrated into MAP’s work
Feedback & Continuous Improvement
Establish systems for volunteer feedback and continuous improvement
Identify trends, challenges, and opportunities for improvement
Use data and feedback to refine volunteer experience strategies
Communication & Responsiveness
Ensure clear and consistent communication with volunteers
Maintain timely, professional responsiveness via Google Workspace
Qualifications Required
Experience in volunteer management, HR, operations, or program coordination
Strong organizational and systems‑thinking skills
Ability to design and manage structured processes
Strong communication and relationship‑building skills
Alignment with MAP’s mission and dignity‑centered values
Preferred
Experience in nonprofit or volunteer‑driven organizations
Experience building engagement or retention systems
Familiarity with onboarding systems and volunteer tracking tools
Experience managing or supporting large volunteer teams
Commitment
Volunteer leadership role
Approximately 5–10 hours per week
Minimum 6‑month commitment preferred
Hybrid / remote with optional NYC‑based collaboration
What You’ll Gain
Leadership experience shaping volunteer systems and culture
Opportunity to build and scale a mission‑critical function
Collaboration with HR, programs, and leadership teams
Professional references and letters of recommendation
A meaningful role improving the experience of those who power MAP’s work
How To Apply
Resume (required)
Cover letter (required) describing relevant experience in volunteer management, HR, or operations and interest in MAP’s mission
This role strengthens the people who make everything possible. Help ensure that every volunteer who joins MAP feels supported, valued, and committed to staying.
At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data‑privacy, and programmatic requirements.
#J-18808-Ljbffr
Organization Mentor A Promise (MAP)
Location Hybrid / Remote
Type Volunteer (Leadership)
Reports To Director of Human Resources
Works Closely With Volunteer Operations Coordinator, Program Leadership, PromiseLearning, PromisePublic, PromiseMeasure
About Mentor A Promise Mentor A Promise (MAP) is a New York City–based nonprofit dedicated to empowering youth experiencing housing instability through mentorship, education, and community. Our work is powered by a growing network of volunteers whose consistency, care, and commitment directly shape the experiences of the young people we serve.
About PromisePeople | Human Resources & Volunteer Experience PromisePeople is MAP’s people‑centered division responsible for recruitment, onboarding, engagement, and retention of volunteers and team members. The division ensures that every individual supporting MAP is equipped, supported, and aligned with the organization’s mission and values.
Role Overview We are seeking a Volunteer Experience Director to design and oversee the full volunteer lifecycle—from onboarding to engagement to retention. This role ensures that volunteers feel supported, connected, and aligned with MAP’s mission, while also building systems that strengthen consistency, accountability, and long‑term participation. This is a strategic and operational leadership role focused on building a strong, sustainable volunteer culture.
Key Responsibilities Volunteer Experience Strategy
Design and lead a comprehensive volunteer experience framework
Ensure consistency across onboarding, engagement, and retention processes
Build systems that support a positive, structured volunteer journey
Onboarding & Engagement
Oversee volunteer onboarding experience and alignment with MAP values
Ensure volunteers are clearly placed, supported, and informed
Strengthen early engagement and connection to mission
Retention & Culture
Develop strategies to improve volunteer retention and consistency
Foster a culture of accountability, recognition, and belonging
Identify and address gaps in volunteer experience
Systems & Operations
Build and maintain systems for tracking volunteer engagement and participation
Partner with Volunteer Operations Coordinator to ensure execution
Standardize processes across programs and teams
Cross‑Team Alignment
Work closely with program teams to align volunteer roles with program needs
Collaborate with HR and leadership to support organizational growth
Ensure volunteers are effectively integrated into MAP’s work
Feedback & Continuous Improvement
Establish systems for volunteer feedback and continuous improvement
Identify trends, challenges, and opportunities for improvement
Use data and feedback to refine volunteer experience strategies
Communication & Responsiveness
Ensure clear and consistent communication with volunteers
Maintain timely, professional responsiveness via Google Workspace
Qualifications Required
Experience in volunteer management, HR, operations, or program coordination
Strong organizational and systems‑thinking skills
Ability to design and manage structured processes
Strong communication and relationship‑building skills
Alignment with MAP’s mission and dignity‑centered values
Preferred
Experience in nonprofit or volunteer‑driven organizations
Experience building engagement or retention systems
Familiarity with onboarding systems and volunteer tracking tools
Experience managing or supporting large volunteer teams
Commitment
Volunteer leadership role
Approximately 5–10 hours per week
Minimum 6‑month commitment preferred
Hybrid / remote with optional NYC‑based collaboration
What You’ll Gain
Leadership experience shaping volunteer systems and culture
Opportunity to build and scale a mission‑critical function
Collaboration with HR, programs, and leadership teams
Professional references and letters of recommendation
A meaningful role improving the experience of those who power MAP’s work
How To Apply
Resume (required)
Cover letter (required) describing relevant experience in volunteer management, HR, or operations and interest in MAP’s mission
This role strengthens the people who make everything possible. Help ensure that every volunteer who joins MAP feels supported, valued, and committed to staying.
At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data‑privacy, and programmatic requirements.
#J-18808-Ljbffr