Malta-Based Italian-Speaking Car Rental Support Advisor
Eco Plus Solutions AB, Florida, NY, United States
Italian Speaking Customer Advisor job at Eco Plus Solutions AB. Bay County, FL.
*** This position is only for local candidates in Malta. Applicants from abroad are not accepted***
Do you possess native-level Italian fluency and a genuine drive to provide exceptional service?
We are actively recruiting a
Customer Advisor
to work on-site in
Malta
and support our dedicated
Car Rental Support Team
. This is a prime opportunity for motivated individuals who are already legal residents in the country and looking for a full-time career. The Position: Supporting Global Travelers
You will be representing a significant international car rental brand, ensuring that every Italian-speaking customer has a positive and effortless experience. Your role is key to managing the entire rental journey. What You\'ll Be Responsible For:
Multichannel Contact:
Handling all incoming and outgoing customer communication via phone, email, and chat, strictly in
Italian
. Booking Management:
Assisting customers with new reservations, changes, cancellations, and general inquiries related to their rentals. Policy Expertise:
Clearly explaining rates, availability, insurance specifics, and contractual terms to customers. Conflict Resolution:
Addressing customer issues and complaints with maturity and a focus on finding effective, positive solutions. Documentation:
Accurately logging all customer interactions and strictly adhering to data protection protocols. Collaboration:
Working closely with various internal departments to quickly resolve complex support cases. Your Profile: Skills & Requirements
We prioritize attitude, language skills, and location eligibility for this role. Language Mandatory:
You must be
fluent (C1 or higher)
in both spoken and written
Italian
. Internal Communication:
Proficiency in
English
is needed for training and internal team interaction. Location Critical:
Candidates
must be based and legally residing in Malta
—we cannot offer relocation support. Soft Skills:
Strong people skills, a proactive, problem-solving mindset, and a dedication to customer satisfaction. Technical Aptitude:
Basic computer knowledge and the capacity to efficiently learn new operational systems. Availability:
Must be flexible to work on a rotational shift pattern, which includes weekends and public holidays. Bonus Experience:
Any prior background in
customer service, travel, or the automotive/rental sector
is a plus, but not required. What We Offer
In addition to a dynamic work environment, we provide solid benefits and clear career potential. Remuneration:
A highly
competitive salary
package. Well-being:
Comprehensive health and life insurance. Growth:
Structured,
paid training
and continuous professional development, along with clear pathways for
internal career progression
. Environment:
A supportive, international, and engaging workplace in modern offices. Perks:
Employee recognition programs and opportunities for team building. Seize the opportunity to join a global brand and advance your career while enjoying the Mediterranean lifestyle in Malta!
#J-18808-Ljbffr
We are actively recruiting a
Customer Advisor
to work on-site in
Malta
and support our dedicated
Car Rental Support Team
. This is a prime opportunity for motivated individuals who are already legal residents in the country and looking for a full-time career. The Position: Supporting Global Travelers
You will be representing a significant international car rental brand, ensuring that every Italian-speaking customer has a positive and effortless experience. Your role is key to managing the entire rental journey. What You\'ll Be Responsible For:
Multichannel Contact:
Handling all incoming and outgoing customer communication via phone, email, and chat, strictly in
Italian
. Booking Management:
Assisting customers with new reservations, changes, cancellations, and general inquiries related to their rentals. Policy Expertise:
Clearly explaining rates, availability, insurance specifics, and contractual terms to customers. Conflict Resolution:
Addressing customer issues and complaints with maturity and a focus on finding effective, positive solutions. Documentation:
Accurately logging all customer interactions and strictly adhering to data protection protocols. Collaboration:
Working closely with various internal departments to quickly resolve complex support cases. Your Profile: Skills & Requirements
We prioritize attitude, language skills, and location eligibility for this role. Language Mandatory:
You must be
fluent (C1 or higher)
in both spoken and written
Italian
. Internal Communication:
Proficiency in
English
is needed for training and internal team interaction. Location Critical:
Candidates
must be based and legally residing in Malta
—we cannot offer relocation support. Soft Skills:
Strong people skills, a proactive, problem-solving mindset, and a dedication to customer satisfaction. Technical Aptitude:
Basic computer knowledge and the capacity to efficiently learn new operational systems. Availability:
Must be flexible to work on a rotational shift pattern, which includes weekends and public holidays. Bonus Experience:
Any prior background in
customer service, travel, or the automotive/rental sector
is a plus, but not required. What We Offer
In addition to a dynamic work environment, we provide solid benefits and clear career potential. Remuneration:
A highly
competitive salary
package. Well-being:
Comprehensive health and life insurance. Growth:
Structured,
paid training
and continuous professional development, along with clear pathways for
internal career progression
. Environment:
A supportive, international, and engaging workplace in modern offices. Perks:
Employee recognition programs and opportunities for team building. Seize the opportunity to join a global brand and advance your career while enjoying the Mediterranean lifestyle in Malta!
#J-18808-Ljbffr