Member Relations Director - The Park Club California
Y-Axis, Costa Mesa, CA, United States
Member Relations Director – The Park Club California
Job Summary:
The Member Relations Director (MRD) is responsible for shaping and enhancing the overall member experience to drive revenue, member engagement and spend, retention, and satisfaction while aligning with the club’s strategic plan. The MRD develops and executes the Member Experience strategic plan, designs member events, experiences, and programs that increase revenue and engagement across all areas of the club, manages the new member journey from onboarding to early tenure management and at‑risk member intervention, and implements a comprehensive communication strategy that amplifies the club’s narrative across all channels.
Responsibilities
Enhance overall member experience to drive revenue and engagement.
Manage the new member journey, from onboarding through early tenure management and at‑risk member intervention.
Develop and execute member events and experiences that increase revenue and engagement across all club areas.
Oversee and refine communication strategies, ensuring clear and effective messaging across all channels.
Supervise the Member Experience team, overseeing project management, budgeting, staffing, hiring, and training.
Continuously innovate and refine member events and experiences, adapting to evolving member needs and industry trends.
Foster a dynamic and engaging member community, ensuring long‑term satisfaction and loyalty.
Qualifications Minimum 5 years of experience in member relations, hospitality, event management, or a related field. Proven skills in:
Member Experience
Event Management
Communication Strategy
Team Leadership
Budgeting
Project Management
Member Engagement
Retention Strategies
Customer Service
Hospitality
Community Building
Innovation
Training & Onboarding
Culinary Offerings
Relationship Building
Additional Details: Full‑time position. Immediate start. Remote work available with telecommute options. Visa sponsorship not offered.
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Responsibilities
Enhance overall member experience to drive revenue and engagement.
Manage the new member journey, from onboarding through early tenure management and at‑risk member intervention.
Develop and execute member events and experiences that increase revenue and engagement across all club areas.
Oversee and refine communication strategies, ensuring clear and effective messaging across all channels.
Supervise the Member Experience team, overseeing project management, budgeting, staffing, hiring, and training.
Continuously innovate and refine member events and experiences, adapting to evolving member needs and industry trends.
Foster a dynamic and engaging member community, ensuring long‑term satisfaction and loyalty.
Qualifications Minimum 5 years of experience in member relations, hospitality, event management, or a related field. Proven skills in:
Member Experience
Event Management
Communication Strategy
Team Leadership
Budgeting
Project Management
Member Engagement
Retention Strategies
Customer Service
Hospitality
Community Building
Innovation
Training & Onboarding
Culinary Offerings
Relationship Building
Additional Details: Full‑time position. Immediate start. Remote work available with telecommute options. Visa sponsorship not offered.
#J-18808-Ljbffr