Operations Agent Ocean
AIT Worldwide Logistics, Inc., Chicago, IL, United States
Overview
The Operations Agent Ocean is responsible for coordinating the day-to-day
import/export
of international ocean freight forwarding shipments based upon customer requests. Responsibilities
Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied. Prepare profitable quotations accurately Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner Coordinate the day-to-day
import and/or export
of products, including reviewing orders and documents. Track and communicate all delays, damages, problems and work to resolve customer issues Responsible for all aspects of
ocean
international operations such as customer service, data entry of shipments, operations and billing Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule Coordinate recovery/delivery schedules with various cartage agents and international partners Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met Ensure all shipments are properly billed within company guidelines and timelines Process and comply with all requirements listed by regulatory agencies Network with corresponding departments to ensure files are billed and posted prior to end of month Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable) Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements Qualifications
min. 2 years of experience as a Freight Forwarder Utilizes established procedures but decides action within task Must be able to perform in a fast pace / high volume work environment Attention to detail Problem Solving Fluent oral and written English is a must Additional (major) European languages would be an asset Strong PC skills (Windows, Microsoft Office applications) preferred Cargo Wise Software experience a plus ITAR, Dangerous Goods or TSA work experience / regulations VGB security clearance (or the ability to obtain it) is required for this position Benefits
27.5 holiday days per year to relax and recharge A solid pension plan to secure your future Access to an online learning library and regular training opportunities to support your professional growth Employee support programs focused on your well-being Five paid volunteer hours per year, giving you time to make a difference Exclusive employee discounts through Deel, adding extra perks to your everyday life
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The Operations Agent Ocean is responsible for coordinating the day-to-day
import/export
of international ocean freight forwarding shipments based upon customer requests. Responsibilities
Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied. Prepare profitable quotations accurately Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner Coordinate the day-to-day
import and/or export
of products, including reviewing orders and documents. Track and communicate all delays, damages, problems and work to resolve customer issues Responsible for all aspects of
ocean
international operations such as customer service, data entry of shipments, operations and billing Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule Coordinate recovery/delivery schedules with various cartage agents and international partners Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met Ensure all shipments are properly billed within company guidelines and timelines Process and comply with all requirements listed by regulatory agencies Network with corresponding departments to ensure files are billed and posted prior to end of month Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable) Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements Qualifications
min. 2 years of experience as a Freight Forwarder Utilizes established procedures but decides action within task Must be able to perform in a fast pace / high volume work environment Attention to detail Problem Solving Fluent oral and written English is a must Additional (major) European languages would be an asset Strong PC skills (Windows, Microsoft Office applications) preferred Cargo Wise Software experience a plus ITAR, Dangerous Goods or TSA work experience / regulations VGB security clearance (or the ability to obtain it) is required for this position Benefits
27.5 holiday days per year to relax and recharge A solid pension plan to secure your future Access to an online learning library and regular training opportunities to support your professional growth Employee support programs focused on your well-being Five paid volunteer hours per year, giving you time to make a difference Exclusive employee discounts through Deel, adding extra perks to your everyday life
#J-18808-Ljbffr