Collections Specialist
Tiger Tx, San Antonio, TX, United States
Description
The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances to support company cash flow and minimize financial risk. This role involves communicating with customers regarding overdue accounts, resolving billing issues, negotiating payment arrangements, and ensuring compliance with company policies and applicable regulations.
Essential Functions
Monitor and manage assigned accounts receivable portfolio to ensure timely payment
Contact customers via phone, email, and written correspondence regarding past-due balances
Investigate and resolve billing discrepancies, short payments, and unapplied cash
Negotiate payment plans and settlements while maintaining positive customer relationships
Process and post payments accurately in the accounting system
Maintain detailed and accurate documentation of collection activities and customer communications
Collaborate with other departments to resolve account issues
Prepare aging reports and provide collection status updates to leadership
Ensure collections activities comply with state and federal regulations (e.g., FDCPA, company policies)
Process account cancellations in a timely manner consistent with established guidelines
Work with and respond to requests from 3rd party collection agency
Performs other duties as assigned
Requirements
Ability to convey Tiger Sanitation as the obvious choice for our customers, employees and community
Actively demonstrates Tiger Sanitation’s core values in daily tasks and communications: Professionalism, Respect, Accountability and Communication
Ability to demonstrate decision making skills that align with Tiger Sanitation’s 4 Step Decision Making Process
Ability to collaborate with coworkers and management team
Ability to perform with a high degree of accuracy and attention to detail
Ability to negotiate effectively and professionally
Ability to analyze aging trends and recommend corrective actions
Ability to maintain confidentiality and make ethical decisions
Ability to proficiently navigate multiple computer programs.
Ability to prioritize activities to achieve, individual and team, expectations, and goals
Ability to demonstrate a general knowledge of billing, aging and collections.
Ability to demonstrate a beginner’s level of knowledge and competency in Microsoft Excel and Adobe DC
Education and Experience
High School Diploma; required
3+ years’ experience; preferred
Knowledge of credit and collections laws and practices
Working Conditions This position will be in an office environment with extended periods of sitting, standing, and using manual dexterity to operate computer-based systems.
An Equal Opportunity Employer disability/veteran
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Essential Functions
Monitor and manage assigned accounts receivable portfolio to ensure timely payment
Contact customers via phone, email, and written correspondence regarding past-due balances
Investigate and resolve billing discrepancies, short payments, and unapplied cash
Negotiate payment plans and settlements while maintaining positive customer relationships
Process and post payments accurately in the accounting system
Maintain detailed and accurate documentation of collection activities and customer communications
Collaborate with other departments to resolve account issues
Prepare aging reports and provide collection status updates to leadership
Ensure collections activities comply with state and federal regulations (e.g., FDCPA, company policies)
Process account cancellations in a timely manner consistent with established guidelines
Work with and respond to requests from 3rd party collection agency
Performs other duties as assigned
Requirements
Ability to convey Tiger Sanitation as the obvious choice for our customers, employees and community
Actively demonstrates Tiger Sanitation’s core values in daily tasks and communications: Professionalism, Respect, Accountability and Communication
Ability to demonstrate decision making skills that align with Tiger Sanitation’s 4 Step Decision Making Process
Ability to collaborate with coworkers and management team
Ability to perform with a high degree of accuracy and attention to detail
Ability to negotiate effectively and professionally
Ability to analyze aging trends and recommend corrective actions
Ability to maintain confidentiality and make ethical decisions
Ability to proficiently navigate multiple computer programs.
Ability to prioritize activities to achieve, individual and team, expectations, and goals
Ability to demonstrate a general knowledge of billing, aging and collections.
Ability to demonstrate a beginner’s level of knowledge and competency in Microsoft Excel and Adobe DC
Education and Experience
High School Diploma; required
3+ years’ experience; preferred
Knowledge of credit and collections laws and practices
Working Conditions This position will be in an office environment with extended periods of sitting, standing, and using manual dexterity to operate computer-based systems.
An Equal Opportunity Employer disability/veteran
#J-18808-Ljbffr