Call Center Representative
TEKsystems, Madison Heights, MI, United States
Position Overview
Contact Center Representative
Schedule & Hours
Full-time
Monday to Friday: 9:00 AM – 5:30 PM
Weekend coverage: 1–2 Saturdays per month, 9:00 AM – 1:00 PM (approximately every 3 weeks)
Weekly schedules coordinated with leadership when Saturday coverage is needed
Responsibilities
Answer calls within established service-level expectations to maintain performance metrics
Provide exceptional service by responding to member questions, concerns, and inquiries across phone and digital channels
Represent the organization professionally while delivering service aligned with organizational values and service promises
Identify opportunities to deepen member relationships by recommending appropriate products and services
Educate members on product features and benefits to support short- and long-term financial needs
Process transactions accurately and efficiently while maintaining detailed account documentation
Update account information and document member interactions in the core system with close attention to detail
Research issues and collaborate with internal departments to resolve concerns as needed
Perform department support duties including scanning, faxes, and daily report processing
Maintain full compliance with all policies, procedures, and applicable regulations, including BSA, Patriot Act, and OFAC requirements
Qualifications
Up to six months of similar or related experience, including time spent in customer service or preparatory roles
High school diploma or GED required
Strong customer service skills with the ability to manage difficult member interactions professionally
Excellent verbal and written communication skills
Proficiency in Microsoft Word, Excel, and Outlook
Basic mathematical skills and comfort using calculators
Ability to multitask effectively across multiple systems in a fast-paced environment
Strong attention to detail and commitment to accuracy
Ability to be bonded
Courtesy, professionalism, and tact in all interactions
Pay & Benefits Pay range: $39,520.00 – $41,600.00 per year.
Benefits include:
Competitive Base Compensation with eligibility for performance-based incentives
Paid Time Off and 13 paid company holidays per year
Wellness & Volunteer Time for employee wellness and community involvement
Health, Dental, and Vision insurance with low deductible options
Company-paid life insurance and short- & long-term disability coverage
Flexible Spending Accounts (FSA) for medical and dependent care
Education Assistance: tuition reimbursement and student loan repayment support
401(k) plan with up to 4% company match and 4% profit-sharing contribution
Employee Assistance Program (EAP) for confidential support services
Location Madison Heights, MI. Fully onsite position.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Schedule & Hours
Full-time
Monday to Friday: 9:00 AM – 5:30 PM
Weekend coverage: 1–2 Saturdays per month, 9:00 AM – 1:00 PM (approximately every 3 weeks)
Weekly schedules coordinated with leadership when Saturday coverage is needed
Responsibilities
Answer calls within established service-level expectations to maintain performance metrics
Provide exceptional service by responding to member questions, concerns, and inquiries across phone and digital channels
Represent the organization professionally while delivering service aligned with organizational values and service promises
Identify opportunities to deepen member relationships by recommending appropriate products and services
Educate members on product features and benefits to support short- and long-term financial needs
Process transactions accurately and efficiently while maintaining detailed account documentation
Update account information and document member interactions in the core system with close attention to detail
Research issues and collaborate with internal departments to resolve concerns as needed
Perform department support duties including scanning, faxes, and daily report processing
Maintain full compliance with all policies, procedures, and applicable regulations, including BSA, Patriot Act, and OFAC requirements
Qualifications
Up to six months of similar or related experience, including time spent in customer service or preparatory roles
High school diploma or GED required
Strong customer service skills with the ability to manage difficult member interactions professionally
Excellent verbal and written communication skills
Proficiency in Microsoft Word, Excel, and Outlook
Basic mathematical skills and comfort using calculators
Ability to multitask effectively across multiple systems in a fast-paced environment
Strong attention to detail and commitment to accuracy
Ability to be bonded
Courtesy, professionalism, and tact in all interactions
Pay & Benefits Pay range: $39,520.00 – $41,600.00 per year.
Benefits include:
Competitive Base Compensation with eligibility for performance-based incentives
Paid Time Off and 13 paid company holidays per year
Wellness & Volunteer Time for employee wellness and community involvement
Health, Dental, and Vision insurance with low deductible options
Company-paid life insurance and short- & long-term disability coverage
Flexible Spending Accounts (FSA) for medical and dependent care
Education Assistance: tuition reimbursement and student loan repayment support
401(k) plan with up to 4% company match and 4% profit-sharing contribution
Employee Assistance Program (EAP) for confidential support services
Location Madison Heights, MI. Fully onsite position.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr