Community Account Manager
Altice USA, New York, NY, United States
We are Optimum, a leader in the fast‑paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high‑speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
As a Community Account Manager, you will be assigned a portfolio of multi‑dwelling unit properties. The primary responsibility is to grow and maintain market share by selling new movers, win‑back customers, and upgrading existing customers to maximize monthly recurring revenue. Additionally, you will develop and manage the onsite relationship with leasing staff, ensuring we maximize the terms of our marketing agreement, drive growth through educating staff and residents about the value of our products and service reliability, position Optimum favorably against competitors for contract renewals, and ensuring we are “first to the door” for new‑build customer penetration.
Responsibilities
Consistent achievement of monthly sales, revenue quotas, and key performance indicators.
Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA’s representing our brand and products while providing service excellence.
Conduct site and virtual visits with property staff, update and replenish sales collateral, and educate leasing staff about new and existing product offers and the value of the Optimum brand.
Schedule quarterly or semi‑annual reviews with property staff to “walk” the property, understand business trends and share property performance against established targets.
Act as a liaison between property management and internal Technical Operations, Construction Department and Sales Support to address service issues that impact our ability to deliver on‑time and exceptional service.
Timely tracking and reporting of all sales, events, visits, and property escalations.
Act as a point of contact with bulk property management staff, coordinating new customer onboarding and de‑bulk events.
Perform all other duties assigned by your supervisor.
Qualifications
5+ years of related experience.
Ability to travel up to 75%.
Strong communication skills are a must.
Proficiency in Microsoft Excel and the Office Suite.
Business development experience with emphasis on new customer acquisition and relationship management.
Self‑motivated and able to work independently.
Computer skills, including Windows‑based applications, and the ability to work within Salesforce and sales‑order‑entry and CRM platforms.
Strong people and relationship‑management skills.
Valid driver’s license in good standing in the state of current residence.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity, protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
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If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
As a Community Account Manager, you will be assigned a portfolio of multi‑dwelling unit properties. The primary responsibility is to grow and maintain market share by selling new movers, win‑back customers, and upgrading existing customers to maximize monthly recurring revenue. Additionally, you will develop and manage the onsite relationship with leasing staff, ensuring we maximize the terms of our marketing agreement, drive growth through educating staff and residents about the value of our products and service reliability, position Optimum favorably against competitors for contract renewals, and ensuring we are “first to the door” for new‑build customer penetration.
Responsibilities
Consistent achievement of monthly sales, revenue quotas, and key performance indicators.
Coordinate marketing events and cultivate relationships with sales, leasing staff and HOA’s representing our brand and products while providing service excellence.
Conduct site and virtual visits with property staff, update and replenish sales collateral, and educate leasing staff about new and existing product offers and the value of the Optimum brand.
Schedule quarterly or semi‑annual reviews with property staff to “walk” the property, understand business trends and share property performance against established targets.
Act as a liaison between property management and internal Technical Operations, Construction Department and Sales Support to address service issues that impact our ability to deliver on‑time and exceptional service.
Timely tracking and reporting of all sales, events, visits, and property escalations.
Act as a point of contact with bulk property management staff, coordinating new customer onboarding and de‑bulk events.
Perform all other duties assigned by your supervisor.
Qualifications
5+ years of related experience.
Ability to travel up to 75%.
Strong communication skills are a must.
Proficiency in Microsoft Excel and the Office Suite.
Business development experience with emphasis on new customer acquisition and relationship management.
Self‑motivated and able to work independently.
Computer skills, including Windows‑based applications, and the ability to work within Salesforce and sales‑order‑entry and CRM platforms.
Strong people and relationship‑management skills.
Valid driver’s license in good standing in the state of current residence.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity, protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
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