Communications Officer

Communications Officer Job ID: 297142 Location: Georgia College & State University Full/Part Time: Full Time Regular/Temporary: Regular Job Summary Communications officers report to the Communications and Records Supervisor, within the Support Services Division. Each Communications Officer is assigned as the primary Communications Center personnel for a patrol squad. The Communications Officer performs critical functions, which include, but are not limited to, dispatching calls for service, providing support for personnel in the field, maintaining computer‑aided dispatch and other records, monitoring a variety of communications equipment/systems and answering both emergency and non‑emergency calls. Responsibilities Communication – 45% Receiving emergency and non‑emergency calls for service Dispatching requests for service to units in the field Maintaining records of shift activity, including within the computer‑aided dispatch system (CAD) Responding to requests for information from units in the field Operating, inspecting, and maintaining Communications Center equipment Monitoring alarm, surveillance, and security systems as needed Providing directions and assistance for responding emergency support units and the public Confirming warrants and GCIC/NCIC entries or inquiries Broadcasting emergency communications through departmental and institutional notification systems Data Processing/Entry – 20% Enters, records, retrieves, and logs a variety of information in Public Safety databases, systems, and documents. Systems include, but are not limited to: ARMS or an equivalent records management system, Power DMS or an equivalent document management system, GCIC/NCIC, written or electronic pass‑on/activity logs, and computer‑aided dispatch or CAD. Customer Service – 20% Effectively greeting citizens seeking services or information Efficient triage and assessment of a citizen’s need for service Implementing an appropriate response to a need for service in conjunction with departmental policies and procedures Cashier – 10% Conducts transactions for services rendered by Public Safety, such as notary, fingerprint services, and background checks. Other – 5% Other duties as assigned Required Qualifications Educational Requirements High school diploma or accredited GED equivalent Other Required Qualifications Must possess, or be able to obtain, and maintain certification as a Basic Communications Officer pursuant to the rules of the Georgia Peace Officer Standards and Training Council Must successfully pass a comprehensive background check, including an oral interview, state and federal criminal history check, nationwide sex offender search, social security number check, credit history check, medical exam, drug screening, psychological screening, employment history check, and verification of at least three professional or personal references Required Experience Two years of work history, not necessarily in a related field, or a combination of educational attainment and work history Preferred Qualifications Preferred attainment of an Associate's Degree from an accredited college or university Preferred certification as a Basic Communications Officer pursuant to the rules of the Georgia Peace Officer Standards and Training Council Preferred experience in a higher education environment Equal Employment Opportunity Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia. The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status. No individual shall be excluded from participation in, denied benefits, or subjected to unlawful discrimination or retaliation under any U.S.G. program or activity because of protected status; preference may be given on the basis of veteran status when appropriate under federal or state law. Other Information This is not a supervisory position. This position has financial responsibilities. This position does not require driving. This role is considered a position of trust. This position does not require a purchasing card (P‑Card). This position will not travel. This position requires a security clearance. This position will be subject to pre‑employment drug screening; random drug screenings may occur during employment. This position will require psychological and physical examinations as a condition of employment. Background Check Position of Trust. Driving/Motor Vehicle Record. Drug Test – subject to pre‑employment drug screening and follow‑up random drug screenings. Psychological – subject to a pre‑employment psychological screening. Physical – subject to a medical examination prior to attending Basic Communication School. #J-18808-Ljbffr