Customer Field Representative
Government Jobs, Concord, CA, United States
Customer Field Representative
Contra Costa Water District (CCWD) provides safe, reliable, high-quality water and related services that support the health and vitality of the communities it serves. Through responsible stewardship of both its infrastructure and its people, CCWD is committed to building and sustaining a skilled workforce prepared to meet today's needs and tomorrow's challenges. CCWD is seeking a Customer Field Representative to join the customer service section in the Finance department. This position will be based in Concord, CA and will follow a mandatory rotating weekly schedule between three shifts: 7:00 AM
3:30 PM, 8:00 AM
4:30 PM, and 8:30 AM
5:00 PM. This is an excellent opportunity for a motivated individual who enjoys creative problem-solving, values working independently as well as collaboratively, and wants to make a valuable impact in the community. In this role, you will perform a variety of customer service duties in the field, including turning water service on and off, conducting leak investigations, analyzing customer water usage, and installing and replacing water meters, among other responsibilities. Key Responsibilities: Turns on and off water services; issues customer service tags to notify customers of water services and changes, leaks, water waste, and related CCWD's notifications. Observes condition of meter or other unusual conditions relative to need for repair; conducts check to identify leaks or non-operational meters; makes routine meter repairs; replaces and installs meters; maintains boxes, lids, and landscape around meter boxes; submits work order requests for higher-level meter maintenance-related tasks. Delivers delinquency and past-due notices; turns off water service for non-payment; collects payment and/or refers to appropriate CCWD staff. Receives, investigates, and resolves customer inquiries, complaints, and requests for service; advises customers of problems and suggests solutions; refers customers to other departments and agencies and/or creates work order, as appropriate. Conducts water audits by reading and verifying accuracy of meter read, investigating for leaks, calculating water usage and leak adjustment, and completing and submitting work orders for billing. Reports water-use violations; assists customers in resolving water volume and pressure problems. The application deadline is 5:00 p.m. on Monday, May 11, 2026, or the first 200 qualified applications received, whichever comes first.
Contra Costa Water District (CCWD) provides safe, reliable, high-quality water and related services that support the health and vitality of the communities it serves. Through responsible stewardship of both its infrastructure and its people, CCWD is committed to building and sustaining a skilled workforce prepared to meet today's needs and tomorrow's challenges. CCWD is seeking a Customer Field Representative to join the customer service section in the Finance department. This position will be based in Concord, CA and will follow a mandatory rotating weekly schedule between three shifts: 7:00 AM
3:30 PM, 8:00 AM
4:30 PM, and 8:30 AM
5:00 PM. This is an excellent opportunity for a motivated individual who enjoys creative problem-solving, values working independently as well as collaboratively, and wants to make a valuable impact in the community. In this role, you will perform a variety of customer service duties in the field, including turning water service on and off, conducting leak investigations, analyzing customer water usage, and installing and replacing water meters, among other responsibilities. Key Responsibilities: Turns on and off water services; issues customer service tags to notify customers of water services and changes, leaks, water waste, and related CCWD's notifications. Observes condition of meter or other unusual conditions relative to need for repair; conducts check to identify leaks or non-operational meters; makes routine meter repairs; replaces and installs meters; maintains boxes, lids, and landscape around meter boxes; submits work order requests for higher-level meter maintenance-related tasks. Delivers delinquency and past-due notices; turns off water service for non-payment; collects payment and/or refers to appropriate CCWD staff. Receives, investigates, and resolves customer inquiries, complaints, and requests for service; advises customers of problems and suggests solutions; refers customers to other departments and agencies and/or creates work order, as appropriate. Conducts water audits by reading and verifying accuracy of meter read, investigating for leaks, calculating water usage and leak adjustment, and completing and submitting work orders for billing. Reports water-use violations; assists customers in resolving water volume and pressure problems. The application deadline is 5:00 p.m. on Monday, May 11, 2026, or the first 200 qualified applications received, whichever comes first.