Customer Field Representative
Contra Costa Water District, Concord, CA, United States
Customer Field Representative
Contra Costa Water District (CCWD) provides safe, reliable, high-quality water and related services that support the health and vitality of the communities it serves. Through responsible stewardship of both its infrastructure and its people, CCWD is committed to building and sustaining a skilled workforce prepared to meet today's needs and tomorrow's challenges. CCWD is seeking a Customer Field Representative to join the customer service section in the Finance department. This position will be based in Concord, CA and will follow a mandatory rotating weekly schedule between three shifts: 7:00 AM
3:30 PM, 8:00 AM
4:30 PM, and 8:30 AM
5:00 PM. This is an excellent opportunity for a motivated individual who enjoys creative problem-solving, values working independently as well as collaboratively, and wants to make a valuable impact in the community. In this role, you will perform a variety of customer service duties in the field, including turning water service on and off, conducting leak investigations, analyzing customer water usage, and installing and replacing water meters, among other responsibilities. Enjoy working independently with autonomy in the field and with varied daily interactions in a supportive work environment. Play a key role in meaningful public service with real community impact and opportunities for growth at CCWD. Key Responsibilities: Turns on and off water services; issues customer service tags to notify customers of water services and changes, leaks, water waste, and related CCWD's notifications. Observes condition of meter or other unusual conditions relative to need for repair; conducts check to identify leaks or non-operational meters; makes routine meter repairs; replaces and installs meters; maintains boxes, lids, and landscape around meter boxes; submits work order requests for higher-level meter maintenance-related tasks. Delivers delinquency and past-due notices; turns off water service for non-payment; collects payment and/or refers to appropriate CCWD staff. Receives, investigates, and resolves customer inquiries, complaints, and requests for service; advises customers of problems and suggests solutions; refers customers to other departments and agencies and/or creates work order, as appropriate. Conducts water audits by reading and verifying accuracy of meter read, investigating for leaks, calculating water usage and leak adjustment, and completing and submitting work orders for billing. Reports water-use violations; assists customers in resolving water volume and pressure problems. The application deadline is 5:00 p.m. on Monday, May 11, 2026, or the first 200 qualified applications received, whichever comes first. Physical Demands: Must possess mobility to work in the field; strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; frequently reach, twist, turn, kneel, bend, stoop, squat, crouch, grasp, and make repetitive hand movement in the performance of daily duties; to operate varied hand and power tools and equipment; to operate a motor vehicle and visit various District sites; and vision to read printed materials and a computer screen and to inspect and operate equipment. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to operate tools and maintain and repair equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 50 pounds or heavier weights, with the use of proper equipment and/or assistance from other staff. Environmental Elements: Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, dust, and air contaminants. Equal Employment Opportunity: Contra Costa Water District is committed to equal employment opportunity for all employees and applicants. We prohibit discrimination based upon race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other actual or perceived status protected under federal, state, or local law. Employment decisions are based on individual qualifications and performance. Diversity, Equity, and Inclusion: One of the many CCWD goals is to pursue organizational excellence through diversity, equity, inclusivity, leadership, and professionalism. We recognize the strengths of staff creativity, innovation, problem-solving, and improved decision-making resulting from diverse perspectives, and we strive to be a culturally diverse organization that values, recognizes, and supports inclusion. Conviction History: A condition of employment for all CCWD positions includes successfully passing a Department of Justice Live Scan fingerprint check and completion of the federal Employment Eligibility Verification Form I-9. Additionally, in compliance with federal law, CCWD participates in E-Verify. Disaster Service Worker: All CCWD employees are designated Disaster Service Workers through state and local law. As such, CCWD employees may be called upon to support the activities of CCWD during an emergency situation.
Contra Costa Water District (CCWD) provides safe, reliable, high-quality water and related services that support the health and vitality of the communities it serves. Through responsible stewardship of both its infrastructure and its people, CCWD is committed to building and sustaining a skilled workforce prepared to meet today's needs and tomorrow's challenges. CCWD is seeking a Customer Field Representative to join the customer service section in the Finance department. This position will be based in Concord, CA and will follow a mandatory rotating weekly schedule between three shifts: 7:00 AM
3:30 PM, 8:00 AM
4:30 PM, and 8:30 AM
5:00 PM. This is an excellent opportunity for a motivated individual who enjoys creative problem-solving, values working independently as well as collaboratively, and wants to make a valuable impact in the community. In this role, you will perform a variety of customer service duties in the field, including turning water service on and off, conducting leak investigations, analyzing customer water usage, and installing and replacing water meters, among other responsibilities. Enjoy working independently with autonomy in the field and with varied daily interactions in a supportive work environment. Play a key role in meaningful public service with real community impact and opportunities for growth at CCWD. Key Responsibilities: Turns on and off water services; issues customer service tags to notify customers of water services and changes, leaks, water waste, and related CCWD's notifications. Observes condition of meter or other unusual conditions relative to need for repair; conducts check to identify leaks or non-operational meters; makes routine meter repairs; replaces and installs meters; maintains boxes, lids, and landscape around meter boxes; submits work order requests for higher-level meter maintenance-related tasks. Delivers delinquency and past-due notices; turns off water service for non-payment; collects payment and/or refers to appropriate CCWD staff. Receives, investigates, and resolves customer inquiries, complaints, and requests for service; advises customers of problems and suggests solutions; refers customers to other departments and agencies and/or creates work order, as appropriate. Conducts water audits by reading and verifying accuracy of meter read, investigating for leaks, calculating water usage and leak adjustment, and completing and submitting work orders for billing. Reports water-use violations; assists customers in resolving water volume and pressure problems. The application deadline is 5:00 p.m. on Monday, May 11, 2026, or the first 200 qualified applications received, whichever comes first. Physical Demands: Must possess mobility to work in the field; strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; frequently reach, twist, turn, kneel, bend, stoop, squat, crouch, grasp, and make repetitive hand movement in the performance of daily duties; to operate varied hand and power tools and equipment; to operate a motor vehicle and visit various District sites; and vision to read printed materials and a computer screen and to inspect and operate equipment. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to operate tools and maintain and repair equipment. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 50 pounds or heavier weights, with the use of proper equipment and/or assistance from other staff. Environmental Elements: Employees work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances and fumes, dust, and air contaminants. Equal Employment Opportunity: Contra Costa Water District is committed to equal employment opportunity for all employees and applicants. We prohibit discrimination based upon race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other actual or perceived status protected under federal, state, or local law. Employment decisions are based on individual qualifications and performance. Diversity, Equity, and Inclusion: One of the many CCWD goals is to pursue organizational excellence through diversity, equity, inclusivity, leadership, and professionalism. We recognize the strengths of staff creativity, innovation, problem-solving, and improved decision-making resulting from diverse perspectives, and we strive to be a culturally diverse organization that values, recognizes, and supports inclusion. Conviction History: A condition of employment for all CCWD positions includes successfully passing a Department of Justice Live Scan fingerprint check and completion of the federal Employment Eligibility Verification Form I-9. Additionally, in compliance with federal law, CCWD participates in E-Verify. Disaster Service Worker: All CCWD employees are designated Disaster Service Workers through state and local law. As such, CCWD employees may be called upon to support the activities of CCWD during an emergency situation.