Representative I, Patient Access-Full time-Evenings
Trinity Health, Davenport, IA, United States
Position Overview
Provides patient focused customer service. Performs outpatient and/or inpatient registration and insurance verification functions; collects patient financial liability payments and ensures that patients meet financial requirements including Medicare medical necessity, payer pre‑certifications and referrals. Provides general information to hospital users, patients, families and physician offices.
Employment Type & Schedule Full time. Night Shift: 1500-2300 every other weekend and holidays.
Core Responsibilities
Register patients and verify insurance coverage.
Collect patient financial liability payments.
Ensure patients meet financial requirements including Medicare medical necessity, payer pre‑certifications and referrals.
Provide general information to hospital users, patients, families and physician offices.
Assist in data management and analysis to support operational projects.
Generate and analyze reports to recommend solutions and improvements.
Qualifications
Minimum one (1) year of customer service experience.
Minimum two‑plus (2+) years of hospital registration or insurance verification experience.
Knowledge of federal, state and local laws, statutes, and hospital policies.
Ability to collaborate on performance improvement activities and lead resolution.
Commitment and Equal Opportunity Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Employment Type & Schedule Full time. Night Shift: 1500-2300 every other weekend and holidays.
Core Responsibilities
Register patients and verify insurance coverage.
Collect patient financial liability payments.
Ensure patients meet financial requirements including Medicare medical necessity, payer pre‑certifications and referrals.
Provide general information to hospital users, patients, families and physician offices.
Assist in data management and analysis to support operational projects.
Generate and analyze reports to recommend solutions and improvements.
Qualifications
Minimum one (1) year of customer service experience.
Minimum two‑plus (2+) years of hospital registration or insurance verification experience.
Knowledge of federal, state and local laws, statutes, and hospital policies.
Ability to collaborate on performance improvement activities and lead resolution.
Commitment and Equal Opportunity Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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