Senior Manager, Card Executive Communications (Hybrid)
Capital One National Association, Mc Lean, VA, United States
Senior Manager, Card Executive Communications (Hybrid)
The Card Communications team is seeking an experienced communications leader to provide strategic consultative support to a Card Leadership Team executive. As a key advisor to senior leaders, this Executive Communications leader will shape and execute the communications strategy to drive the vision and strategy of the leader and the organization, while supporting our unique team culture centered around Capital One’s values.
Responsibilities
Serve as a strategic partner to Card executives to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
Lead all facets of communications including all-employee meetings, digital/video storytelling, leader blogs, speaking engagements, team events and organizational change management.
Elevate stories from within client group to fuel our Card-wide editorial calendar.
Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.
Partner with HR, Chiefs of Staff, line of business communicators, Corporate Communications, and other partners to deliver on tactics and strategic outcomes.
Provide best-in-class people leadership to a team of executive communicators supporting other leaders across Card by amplifying skills, fostering inclusion, providing direct feedback and coaching, and holding a high bar for talent and performance.
Requirements
Outstanding communication and presentation skills, both written and verbal.
Ability to provide strategic communications thought leadership to senior executive leaders.
Innovative approach to bringing enhancements and efficiencies to strategies, processes, and interaction/operating models.
Deliver empowering, inclusive, and inspiring people leadership.
Proficient at creating communication cascades within matrixed organizations.
Excellent influencing and negotiation skills.
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.
A track record of consistently acting with urgency as needed.
Strong customer-orientation and proven track record of collaborative work relationships.
A typical day in the life of this Senior Manager could look like
Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking.
Consult with an executive on talking points for their upcoming speaking engagement and work with our design team to create the supporting slides and materials.
Lead a team meeting and individual 1:1 conversations with direct reports where you provide coaching and feedback and inspire a vision for the future.
Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey.
Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we’re delivering against our priorities.
Work with other line of business communicators to collaborate on the Machine Learning campaign to rollout across the enterprise.
Meet with the Chief of Staff to understand the change management needed to support the next generation of our platforms strategy.
You’ll need to wear many hats
Problem-solver: You partner with executives to understand their intent and goals, develop plans that meet those needs and relentlessly pursue options to deliver results.
Diplomat: You’re comfortable and adept with influencing senior leaders, you have a strong customer-orientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.
Creator: You’re a strong, autonomous leader who is able to establish a vision and deliver it through our key partners - and you can work your creative muscle in developing communications and campaigns that grab attention and get results.
Strategist: You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.
Project Leader: You’re detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You’re experienced managing several projects and initiatives at once.
Juggler: You don’t get overwhelmed or flustered easily. You reprioritize work as needed to adjust to changing business needs, and take action with urgency as appropriate.
Basic Qualifications
Bachelor’s degree or military experience.
At least 8 years of work experience in a communications role in a business environment OR in an agency environment OR a combination of both.
Preferred Qualifications
Outstanding communication and presentation skills, both written and verbal.
Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.
The ability to distill complex and sometimes voluminous content into clear, concise and engaging communications.
Experience leveraging data to create and execute communications strategies, plans, programs and events.
McLean, VA: $163,900 - $187,100 for Sr. Communications Manager
Richmond, VA: $149,000 - $170,000 for Sr. Communications Manager
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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The Card Communications team is seeking an experienced communications leader to provide strategic consultative support to a Card Leadership Team executive. As a key advisor to senior leaders, this Executive Communications leader will shape and execute the communications strategy to drive the vision and strategy of the leader and the organization, while supporting our unique team culture centered around Capital One’s values.
Responsibilities
Serve as a strategic partner to Card executives to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
Lead all facets of communications including all-employee meetings, digital/video storytelling, leader blogs, speaking engagements, team events and organizational change management.
Elevate stories from within client group to fuel our Card-wide editorial calendar.
Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.
Partner with HR, Chiefs of Staff, line of business communicators, Corporate Communications, and other partners to deliver on tactics and strategic outcomes.
Provide best-in-class people leadership to a team of executive communicators supporting other leaders across Card by amplifying skills, fostering inclusion, providing direct feedback and coaching, and holding a high bar for talent and performance.
Requirements
Outstanding communication and presentation skills, both written and verbal.
Ability to provide strategic communications thought leadership to senior executive leaders.
Innovative approach to bringing enhancements and efficiencies to strategies, processes, and interaction/operating models.
Deliver empowering, inclusive, and inspiring people leadership.
Proficient at creating communication cascades within matrixed organizations.
Excellent influencing and negotiation skills.
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget.
A track record of consistently acting with urgency as needed.
Strong customer-orientation and proven track record of collaborative work relationships.
A typical day in the life of this Senior Manager could look like
Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking.
Consult with an executive on talking points for their upcoming speaking engagement and work with our design team to create the supporting slides and materials.
Lead a team meeting and individual 1:1 conversations with direct reports where you provide coaching and feedback and inspire a vision for the future.
Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey.
Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we’re delivering against our priorities.
Work with other line of business communicators to collaborate on the Machine Learning campaign to rollout across the enterprise.
Meet with the Chief of Staff to understand the change management needed to support the next generation of our platforms strategy.
You’ll need to wear many hats
Problem-solver: You partner with executives to understand their intent and goals, develop plans that meet those needs and relentlessly pursue options to deliver results.
Diplomat: You’re comfortable and adept with influencing senior leaders, you have a strong customer-orientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.
Creator: You’re a strong, autonomous leader who is able to establish a vision and deliver it through our key partners - and you can work your creative muscle in developing communications and campaigns that grab attention and get results.
Strategist: You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.
Project Leader: You’re detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You’re experienced managing several projects and initiatives at once.
Juggler: You don’t get overwhelmed or flustered easily. You reprioritize work as needed to adjust to changing business needs, and take action with urgency as appropriate.
Basic Qualifications
Bachelor’s degree or military experience.
At least 8 years of work experience in a communications role in a business environment OR in an agency environment OR a combination of both.
Preferred Qualifications
Outstanding communication and presentation skills, both written and verbal.
Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.
The ability to distill complex and sometimes voluminous content into clear, concise and engaging communications.
Experience leveraging data to create and execute communications strategies, plans, programs and events.
McLean, VA: $163,900 - $187,100 for Sr. Communications Manager
Richmond, VA: $149,000 - $170,000 for Sr. Communications Manager
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
#J-18808-Ljbffr