Manager of Community Engagement and Recruitment
Bigstwincities, Minneapolis, MN, United States
Description
The Manager of Community Engagement & Recruitment is responsible for building and sustaining a strong, diverse, and mission‑aligned volunteer pipeline that meets the needs of youth served by BBBSTC. Through consideration of program needs and geographic considerations, the manager prioritizes alignment with the specific requests and preferences of youth participants seeking mentorship opportunities, while also supporting broader agency goals and priorities. This role is the primary driver of volunteer inquiry generation, relationship‑based recruitment, and conversion—ensuring that qualified volunteers are recruited, supported, and matched in a timely and high‑quality way.
Working closely with the Director of Community Engagement & Recruitment, this role owns the day‑to‑day execution of volunteer recruitment strategies and is accountable for pipeline health, including volume, diversity, responsiveness, and experience, and supports design and execution of targeted youth recruitment strategies. Success in this role requires leading the day‑to‑day operations of community engagement and recruitment by managing resources, aligning cross‑team efforts, and translating strategy into effective systems and practices that strengthen the volunteer pipeline and experience.
This position leverages Salesforce to ensure efficient communication, tracking, and follow‑up with prospective volunteers and community partners. The role is externally facing—building and stewarding relationships in the community—and internally collaborative, working closely with Programs, Marketing & Communications, Data & Impact, and Development to ensure recruitment efforts are aligned, coordinated, and responsive to youth needs.
Focus Areas
Growth and health of a relationship‑centered volunteer enrollment pipeline, with an emphasis on high‑touch engagement from first point of contact through enrollment
Increased recruitment and retention of high‑priority volunteer and youth populations through intentional community presence, relationship‑building, and outreach (including tabling, events, and in‑community engagement)
Improved response times, conversion rates from inquiry to application, and overall volunteer experience through personalized, timely, and consistent communication
Strong alignment between volunteer recruitment efforts and program demand through ongoing collaboration and feedback loops with program teams
Effective use of data and community insights to inform recruitment strategy, strengthen relationships, and improve outcomes
Job Details
Location: Hybrid with 2‑day per week in office requirement in Minneapolis, MN
Hiring Salary Range: $52,000 - $62,000, Starting salary will depend on your skills and demonstrated readiness for the role.
Hours/Day: Monday‑Friday, 40 hours a week – with hours that will include flex time in the evening and weekend hours on a regular basis
Job Type: Full‑time, Exempt
Supervisor: Director of Community Engagement & Recruitment
Essential Job Functions Volunteer Recruitment & Pipeline Management
Own and lead volunteer recruitment efforts that generate consistent, high‑quality inquiries aligned with program needs, geography, and priority populations.
Manage the flow of volunteer inquiries through application and enrollment, ensuring timely, high‑touch communication through phone, text, and email.
Build and maintain a relationship‑centered recruitment approach, engaging prospective volunteers through regular outreach, follow‑up, and personalized communication.
Remain flexible to pivot efforts toward targeted youth recruitment efforts as needs arise.
Manage the full recruitment pipeline from inquiry through interview, ensuring timely, proactive communication via phone, text, email, and in‑person interactions.
Build and maintain relationships with prospective volunteers through regular outreach, follow‑up calls, and text communication to move individuals through the process with clarity and connection.
Identify monthly recruitment priorities and focus areas for volunteers and youth, maintaining momentum and accountability toward goals.
Partner closely with Program teams to ensure smooth transitions from recruitment to matching and ongoing support.
Collaborate with the Director of Community Engagement & Recruitment to develop and implement annual strategies that increase volunteer participation, improve conversion rates, and increase matches.
Create and drive strategies that increase recruitment and representation of high priority volunteers, especially male‑identifying and Black/African American and Hispanic/Latinx communities.
Engage regularly in the community (e.g., tabling, events, outreach) to build awareness, relationships, and a strong recruitment pipeline.
Volunteer Experience & Customer Service
Deliver a relationship‑centered, high‑touch volunteer experience through consistent, personalized engagement across in‑person, phone, and text communication.
Ensure volunteers receive timely responses, clear expectations, and consistent follow‑through throughout the recruitment and enrollment process.
Partner with Marketing & Communications to develop and refresh recruitment materials and messaging for diverse audiences and settings.
Adapt presentations and messaging to connect with community‑based, faith‑based, affinity‑based, and corporate volunteer audiences.
Community Engagement & Relationship Building
Serve as a visible representative of BBBSTC in the community, actively building relationships that lead to volunteer interest and enrollment.
Support ongoing recruitment and engagement activities such as community engagements, Lunch & Learns, and “Mentoring Conversations in Community.”
Build and steward relationships with community leaders, corporate partners, and grassroots connectors to generate sustained recruitment opportunities.
Conduct proactive outreach (including in‑person engagement) to expand recruitment beyond passive or digital‑only strategies.
Organize and co‑facilitate unique recruitment campaigns such as phone‑a‑thons, specific focused or themed campaigns, and work with BBBSTC ambassadors.
Data, Systems & Continuous Improvement
Use Salesforce CRM to track volunteer inquiries, communication, progress, and conversion—ensuring accurate, timely, and useful data.
Leverage data to identify trends, bottlenecks, and opportunities to improve recruitment efficiency and volunteer experience.
Collaborate with Data & Impact and the Director of Community Engagement & Recruitment to analyze recruitment metrics and progress toward goals.
Recommend and implement process improvements that reduce friction, increase responsiveness, and improve conversion outcomes.
Maintain clear documentation of recruitment processes, procedures, and workflows in designated areas.
Carry out additional responsibilities and special projects as assigned to advance the agency’s mission and strategic goals.
BBBS Mission Alignment
Maintain knowledge of community needs, resources, and networks
Communicate professionally with internal and external constituents
Work collaboratively to achieve results as specified in the strategic plan
Promote teamwork by overseeing and participating in various teams, including work groups and interdepartmental meetings
Positively represent BBBS in the larger community
Assist in agency‑wide events and initiatives including recruitment, fundraising, event management, and community outreach.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Contribute to the overall success of the agency in order to achieve the BBBS mission
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Requirements While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.
Education and Experience
Bachelor’s degree in business administration, sales and marketing, or related field. Or equivalent combination in school and experience.
At least 5 years of relevant experience in recruitment, business, education, sales, or related.
At least 2 years experience building strong partnerships and relationships with people from diverse, including corporations and community groups/organizations and public speaking and presenting (via live/recorded, in‑person and virtual methods).
Experience working with Salesforce/Database CRM management and Microsoft Suite preferred.
Must possess a valid driver’s license and current auto insurance coverage or have reliable transportation for meeting work responsibilities and priorities.
Knowledge, Skills and Abilities
Ability to work a flexible schedule including evenings and weekends, regularly, on‑site and out in the community to engage and connect with families, partners, the community, and potential volunteers.
Strong communicator who can effectively articulate opportunities for engagement to potential participants (including potential volunteers, parenting adults, and youth).
Strong, persuasive communicator (written and verbal) with the ability to engage and motivate diverse audiences.
Ability to analyze data and translate findings into improvements.
Ability to work proactively to solve problems and resolve conflicts with volunteers, partners, and coworkers.
Strong planning, organizational, and project management skills.
Adaptability in navigating ambiguity and independently managing multiple projects.
Strong attention to detail, organization, time management, and prioritization/
Must be self‑motivated and creative to develop new recruitment strategies.
Aligned with BBBS’ core values and committed to advancing our mission through mentoring and positive youth development.
Physical Requirements This position operates in a hybrid environment that includes office work and frequent presence in community and event settings. The role requires the ability to set up and break down outreach and tabling materials, including lifting, carrying, and transporting items up to approximately 40–50 pounds, with or without reasonable accommodation.
The position also requires extended periods of standing, walking, and engaging with the public at community events, as well as regular use of standard office equipment and technology such as computers, mobile devices, and phones. Reliable transportation is required to travel to community locations throughout the Twin Cities.
Benefits We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes BBBS‑sponsored health & dental insurance, employer‑paid short & long‑term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.
We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.
Equal Employment Opportunity Statement Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.
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The Manager of Community Engagement & Recruitment is responsible for building and sustaining a strong, diverse, and mission‑aligned volunteer pipeline that meets the needs of youth served by BBBSTC. Through consideration of program needs and geographic considerations, the manager prioritizes alignment with the specific requests and preferences of youth participants seeking mentorship opportunities, while also supporting broader agency goals and priorities. This role is the primary driver of volunteer inquiry generation, relationship‑based recruitment, and conversion—ensuring that qualified volunteers are recruited, supported, and matched in a timely and high‑quality way.
Working closely with the Director of Community Engagement & Recruitment, this role owns the day‑to‑day execution of volunteer recruitment strategies and is accountable for pipeline health, including volume, diversity, responsiveness, and experience, and supports design and execution of targeted youth recruitment strategies. Success in this role requires leading the day‑to‑day operations of community engagement and recruitment by managing resources, aligning cross‑team efforts, and translating strategy into effective systems and practices that strengthen the volunteer pipeline and experience.
This position leverages Salesforce to ensure efficient communication, tracking, and follow‑up with prospective volunteers and community partners. The role is externally facing—building and stewarding relationships in the community—and internally collaborative, working closely with Programs, Marketing & Communications, Data & Impact, and Development to ensure recruitment efforts are aligned, coordinated, and responsive to youth needs.
Focus Areas
Growth and health of a relationship‑centered volunteer enrollment pipeline, with an emphasis on high‑touch engagement from first point of contact through enrollment
Increased recruitment and retention of high‑priority volunteer and youth populations through intentional community presence, relationship‑building, and outreach (including tabling, events, and in‑community engagement)
Improved response times, conversion rates from inquiry to application, and overall volunteer experience through personalized, timely, and consistent communication
Strong alignment between volunteer recruitment efforts and program demand through ongoing collaboration and feedback loops with program teams
Effective use of data and community insights to inform recruitment strategy, strengthen relationships, and improve outcomes
Job Details
Location: Hybrid with 2‑day per week in office requirement in Minneapolis, MN
Hiring Salary Range: $52,000 - $62,000, Starting salary will depend on your skills and demonstrated readiness for the role.
Hours/Day: Monday‑Friday, 40 hours a week – with hours that will include flex time in the evening and weekend hours on a regular basis
Job Type: Full‑time, Exempt
Supervisor: Director of Community Engagement & Recruitment
Essential Job Functions Volunteer Recruitment & Pipeline Management
Own and lead volunteer recruitment efforts that generate consistent, high‑quality inquiries aligned with program needs, geography, and priority populations.
Manage the flow of volunteer inquiries through application and enrollment, ensuring timely, high‑touch communication through phone, text, and email.
Build and maintain a relationship‑centered recruitment approach, engaging prospective volunteers through regular outreach, follow‑up, and personalized communication.
Remain flexible to pivot efforts toward targeted youth recruitment efforts as needs arise.
Manage the full recruitment pipeline from inquiry through interview, ensuring timely, proactive communication via phone, text, email, and in‑person interactions.
Build and maintain relationships with prospective volunteers through regular outreach, follow‑up calls, and text communication to move individuals through the process with clarity and connection.
Identify monthly recruitment priorities and focus areas for volunteers and youth, maintaining momentum and accountability toward goals.
Partner closely with Program teams to ensure smooth transitions from recruitment to matching and ongoing support.
Collaborate with the Director of Community Engagement & Recruitment to develop and implement annual strategies that increase volunteer participation, improve conversion rates, and increase matches.
Create and drive strategies that increase recruitment and representation of high priority volunteers, especially male‑identifying and Black/African American and Hispanic/Latinx communities.
Engage regularly in the community (e.g., tabling, events, outreach) to build awareness, relationships, and a strong recruitment pipeline.
Volunteer Experience & Customer Service
Deliver a relationship‑centered, high‑touch volunteer experience through consistent, personalized engagement across in‑person, phone, and text communication.
Ensure volunteers receive timely responses, clear expectations, and consistent follow‑through throughout the recruitment and enrollment process.
Partner with Marketing & Communications to develop and refresh recruitment materials and messaging for diverse audiences and settings.
Adapt presentations and messaging to connect with community‑based, faith‑based, affinity‑based, and corporate volunteer audiences.
Community Engagement & Relationship Building
Serve as a visible representative of BBBSTC in the community, actively building relationships that lead to volunteer interest and enrollment.
Support ongoing recruitment and engagement activities such as community engagements, Lunch & Learns, and “Mentoring Conversations in Community.”
Build and steward relationships with community leaders, corporate partners, and grassroots connectors to generate sustained recruitment opportunities.
Conduct proactive outreach (including in‑person engagement) to expand recruitment beyond passive or digital‑only strategies.
Organize and co‑facilitate unique recruitment campaigns such as phone‑a‑thons, specific focused or themed campaigns, and work with BBBSTC ambassadors.
Data, Systems & Continuous Improvement
Use Salesforce CRM to track volunteer inquiries, communication, progress, and conversion—ensuring accurate, timely, and useful data.
Leverage data to identify trends, bottlenecks, and opportunities to improve recruitment efficiency and volunteer experience.
Collaborate with Data & Impact and the Director of Community Engagement & Recruitment to analyze recruitment metrics and progress toward goals.
Recommend and implement process improvements that reduce friction, increase responsiveness, and improve conversion outcomes.
Maintain clear documentation of recruitment processes, procedures, and workflows in designated areas.
Carry out additional responsibilities and special projects as assigned to advance the agency’s mission and strategic goals.
BBBS Mission Alignment
Maintain knowledge of community needs, resources, and networks
Communicate professionally with internal and external constituents
Work collaboratively to achieve results as specified in the strategic plan
Promote teamwork by overseeing and participating in various teams, including work groups and interdepartmental meetings
Positively represent BBBS in the larger community
Assist in agency‑wide events and initiatives including recruitment, fundraising, event management, and community outreach.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Contribute to the overall success of the agency in order to achieve the BBBS mission
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Requirements While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.
Education and Experience
Bachelor’s degree in business administration, sales and marketing, or related field. Or equivalent combination in school and experience.
At least 5 years of relevant experience in recruitment, business, education, sales, or related.
At least 2 years experience building strong partnerships and relationships with people from diverse, including corporations and community groups/organizations and public speaking and presenting (via live/recorded, in‑person and virtual methods).
Experience working with Salesforce/Database CRM management and Microsoft Suite preferred.
Must possess a valid driver’s license and current auto insurance coverage or have reliable transportation for meeting work responsibilities and priorities.
Knowledge, Skills and Abilities
Ability to work a flexible schedule including evenings and weekends, regularly, on‑site and out in the community to engage and connect with families, partners, the community, and potential volunteers.
Strong communicator who can effectively articulate opportunities for engagement to potential participants (including potential volunteers, parenting adults, and youth).
Strong, persuasive communicator (written and verbal) with the ability to engage and motivate diverse audiences.
Ability to analyze data and translate findings into improvements.
Ability to work proactively to solve problems and resolve conflicts with volunteers, partners, and coworkers.
Strong planning, organizational, and project management skills.
Adaptability in navigating ambiguity and independently managing multiple projects.
Strong attention to detail, organization, time management, and prioritization/
Must be self‑motivated and creative to develop new recruitment strategies.
Aligned with BBBS’ core values and committed to advancing our mission through mentoring and positive youth development.
Physical Requirements This position operates in a hybrid environment that includes office work and frequent presence in community and event settings. The role requires the ability to set up and break down outreach and tabling materials, including lifting, carrying, and transporting items up to approximately 40–50 pounds, with or without reasonable accommodation.
The position also requires extended periods of standing, walking, and engaging with the public at community events, as well as regular use of standard office equipment and technology such as computers, mobile devices, and phones. Reliable transportation is required to travel to community locations throughout the Twin Cities.
Benefits We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes BBBS‑sponsored health & dental insurance, employer‑paid short & long‑term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.
We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.
Equal Employment Opportunity Statement Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.
#J-18808-Ljbffr