Customer Service Representative
MartinBauer, Secaucus, NJ, United States
The Customer Service Representative (CSR) plays a key role in delivering best‑in‑class customer support to customers across the Food, Beverage, and Nutraceutical ingredients markets within the East Coast territory. This role partners closely with Sales, Supply Chain, Procurement, and Finance to manage customer relationships, support sales initiatives, and ensure seamless end‑to‑end order fulfillment. The CSR serves as the primary point of contact for customers while actively supporting Regional Sales Managers in achieving territory goals. This position is based in Secaucus, NJ, with a hybrid schedule of four days in office and one day remote.
Key Responsibilities
Serve as the primary liaison between customers, Regional Sales Managers, and internal teams. Manage customer relationships by responding to order inquiries, product questions, and service issues. Own the end‑to‑end Order‑to‑Cash process to ensure accurate, timely fulfillment across domestic, export, and consignment orders. Enter, manage, and track sales orders in SAP, including backorders, inventory allocation, and shipment documentation. Coordinate customer documentation, sample requests, complaints, and service cases. Proactively communicate order status updates, delivery information, and required documentation to customers and sales partners. Collaborate cross‑functionally to resolve order, inventory, fulfillment, or billing issues. Support inventory and contract management, including tracking shipments against customer contracts and forecasts. Assist Regional Sales Managers with territory reports, presentations, and internal coordination. Provide pricing support and handle billing inquiries in alignment with company policies. Contribute to continuous improvement initiatives and adoption of best practices within the Customer Service team. Qualifications
Bachelor’s degree required (no specific major). 2–3 years of experience in Customer Service, Sales Support, or Supply Chain within a B2B environment. Experience supporting Food & Beverage or ingredient customers preferred. Working knowledge of domestic and international trade. Hands‑on experience with SAP. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong written and verbal communication skills in business English. Highly collaborative, customer‑focused, and comfortable working cross‑functionally in a multicultural environment. About the Company
Martin Bauer is a trusted solutions provider delivering premium botanical, herbal, and tea ingredients for the global food, beverage, and wellness industries. With over 90 years of expertise, we combine innovative technologies, deep botanical knowledge, and responsible sourcing to create high-quality products that promote health and well-being. Our collaborative approach, diverse production processes, and industry‑leading quality standards ensure tailored solutions that seamlessly integrate into applications, unlocking the full potential of botanicals to drive brand success.
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Serve as the primary liaison between customers, Regional Sales Managers, and internal teams. Manage customer relationships by responding to order inquiries, product questions, and service issues. Own the end‑to‑end Order‑to‑Cash process to ensure accurate, timely fulfillment across domestic, export, and consignment orders. Enter, manage, and track sales orders in SAP, including backorders, inventory allocation, and shipment documentation. Coordinate customer documentation, sample requests, complaints, and service cases. Proactively communicate order status updates, delivery information, and required documentation to customers and sales partners. Collaborate cross‑functionally to resolve order, inventory, fulfillment, or billing issues. Support inventory and contract management, including tracking shipments against customer contracts and forecasts. Assist Regional Sales Managers with territory reports, presentations, and internal coordination. Provide pricing support and handle billing inquiries in alignment with company policies. Contribute to continuous improvement initiatives and adoption of best practices within the Customer Service team. Qualifications
Bachelor’s degree required (no specific major). 2–3 years of experience in Customer Service, Sales Support, or Supply Chain within a B2B environment. Experience supporting Food & Beverage or ingredient customers preferred. Working knowledge of domestic and international trade. Hands‑on experience with SAP. Proficient in Microsoft Office (Excel, Word, PowerPoint). Strong written and verbal communication skills in business English. Highly collaborative, customer‑focused, and comfortable working cross‑functionally in a multicultural environment. About the Company
Martin Bauer is a trusted solutions provider delivering premium botanical, herbal, and tea ingredients for the global food, beverage, and wellness industries. With over 90 years of expertise, we combine innovative technologies, deep botanical knowledge, and responsible sourcing to create high-quality products that promote health and well-being. Our collaborative approach, diverse production processes, and industry‑leading quality standards ensure tailored solutions that seamlessly integrate into applications, unlocking the full potential of botanicals to drive brand success.
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