Marketing Operations Manager
Kreative Media, Magnolia, TX, United States
Overview
We are seeking a highly organized, detail-oriented Marketing Operations Manager to oversee internal workflows, ensure project execution stays on track, and drive operational excellence across all marketing departments. This role is critical in maintaining structure, accountability, and efficiency while supporting both team performance and client success.
This is an agency-side role and requires a strong understanding of full-service marketing, including SEO, PPC, social media, graphic design, web development, and photo/video production.
Key Responsibilities
Project & Workflow Management
Own and manage project timelines across all client accounts to ensure deliverables are completed on schedule
Monitor workloads and proactively identify bottlenecks, risks, or delays
Hold internal teams accountable for deadlines and task completion
Ensure seamless handoff between departments from onboarding through execution
Monday.com Oversight & System Management
Maintain and enforce proper use of Monday.com across all teams
Ensure all boards, tasks, timelines, and statuses are consistently updated and accurate
Audit boards regularly to confirm alignment with project timelines and SOPs
Optimize board structures, templates, and workflows for efficiency and scalability
Standard Operating Procedures (SOPs)
Develop, document, and refine SOPs across all departments
Ensure all team members are trained on and following established SOPs
Identify gaps in processes and create solutions to improve consistency and quality
Continuously update SOPs as workflows evolve
Cross-Department Collaboration
Act as the central point of coordination across departments including SEO, PPC, social media, graphic design, web, and photo/video production
Facilitate internal communication to ensure alignment on goals, timelines, and deliverables
Lead internal check-ins and workflow meetings to maintain momentum and clarity
Support resource planning and team allocation across projects
Client Success & Delivery
Ensure all client deliverables meet quality standards and deadlines
Work closely with account managers to align internal execution with client expectations
Proactively address issues that may impact client satisfaction or timelines
Support onboarding processes to ensure a smooth transition into active projects
Performance & Process Optimization
Track and report on project efficiency, team utilization, and operational performance
Identify opportunities to improve processes, reduce inefficiencies, and increase output quality
Implement systems that support scalability as the agency grows
Qualifications (Required)
3–6+ years of experience in a marketing agency environment (required)
Hands-on experience managing workflows across SEO, PPC, social media, graphic design, web development, and photo/video production
Strong experience with project management tools (Monday.com preferred)
Proven ability to manage multiple projects and deadlines in a fast-paced environment
Experience creating, implementing, and enforcing SOPs across teams
Exceptional organizational, communication, and problem-solving skills
What Success Looks Like
Projects consistently delivered on time and within scope
Monday.com is fully up-to-date, organized, and actively used across all teams
SOPs are clearly defined, followed, and continuously improved
All departments are aligned and operating efficiently
Clients experience seamless execution and high-quality deliverables
#J-18808-Ljbffr
We are seeking a highly organized, detail-oriented Marketing Operations Manager to oversee internal workflows, ensure project execution stays on track, and drive operational excellence across all marketing departments. This role is critical in maintaining structure, accountability, and efficiency while supporting both team performance and client success.
This is an agency-side role and requires a strong understanding of full-service marketing, including SEO, PPC, social media, graphic design, web development, and photo/video production.
Key Responsibilities
Project & Workflow Management
Own and manage project timelines across all client accounts to ensure deliverables are completed on schedule
Monitor workloads and proactively identify bottlenecks, risks, or delays
Hold internal teams accountable for deadlines and task completion
Ensure seamless handoff between departments from onboarding through execution
Monday.com Oversight & System Management
Maintain and enforce proper use of Monday.com across all teams
Ensure all boards, tasks, timelines, and statuses are consistently updated and accurate
Audit boards regularly to confirm alignment with project timelines and SOPs
Optimize board structures, templates, and workflows for efficiency and scalability
Standard Operating Procedures (SOPs)
Develop, document, and refine SOPs across all departments
Ensure all team members are trained on and following established SOPs
Identify gaps in processes and create solutions to improve consistency and quality
Continuously update SOPs as workflows evolve
Cross-Department Collaboration
Act as the central point of coordination across departments including SEO, PPC, social media, graphic design, web, and photo/video production
Facilitate internal communication to ensure alignment on goals, timelines, and deliverables
Lead internal check-ins and workflow meetings to maintain momentum and clarity
Support resource planning and team allocation across projects
Client Success & Delivery
Ensure all client deliverables meet quality standards and deadlines
Work closely with account managers to align internal execution with client expectations
Proactively address issues that may impact client satisfaction or timelines
Support onboarding processes to ensure a smooth transition into active projects
Performance & Process Optimization
Track and report on project efficiency, team utilization, and operational performance
Identify opportunities to improve processes, reduce inefficiencies, and increase output quality
Implement systems that support scalability as the agency grows
Qualifications (Required)
3–6+ years of experience in a marketing agency environment (required)
Hands-on experience managing workflows across SEO, PPC, social media, graphic design, web development, and photo/video production
Strong experience with project management tools (Monday.com preferred)
Proven ability to manage multiple projects and deadlines in a fast-paced environment
Experience creating, implementing, and enforcing SOPs across teams
Exceptional organizational, communication, and problem-solving skills
What Success Looks Like
Projects consistently delivered on time and within scope
Monday.com is fully up-to-date, organized, and actively used across all teams
SOPs are clearly defined, followed, and continuously improved
All departments are aligned and operating efficiently
Clients experience seamless execution and high-quality deliverables
#J-18808-Ljbffr