Production Coordinator

Overview The Sun Rose is an intimate, luxury music venue on the Sunset Strip known for its elevated guest experience and world‑class performances. We are seeking a highly organized, detail‑oriented Front of House & Artist Hospitality Manager to oversee guest services, artist hospitality, and box office operations. This role is essential to delivering a seamless, high‑touch experience for both guests and artists—from sound‑check until the end of each performance. Pre-Show Setup & Room Readiness Oversee full room setup prior to each show Ensure alignment between ticketing, floor plan, guest list and FOH execution Coordinate with service staff and AV staff to ensure readiness for doors Ensure the room is set to luxury standards prior to doors Front of House & Guest Experience Oversee all hostess/guest check‑in operations during shows, ensuring a polished and welcoming environment Manage seating flow, table assignments, and guest accommodations Uphold venue policies with professionalism Handle guest lists, comps, VIP check‑ins and seating arrangements Manage Box Office / Front of House day of show Serve as point of contact for seating/ticketing issues Reconcile guest count at end of night Communicate guest needs/concerns with F&B team Artist Hospitality & Green Room Management Serve as the primary venue liaison on show days for artist/artist team Coordinate and execute artist hospitality needs, including green room set‑up Support artist teams with drink tickets, parking comps, VIP guests Qualifications 3‑5+ years of experience in hospitality, live events, or music venues Strong understanding of luxury guest service standards Experience with ticketing platforms and seating management Highly organized with strong attention to detail Calm, solutions‑oriented, and professional under pressure Ability to work nights, weekends, and flexible hours Compensation Salary Range: $50.00 - $50.00 Hourly. Tipped/Service Charge Eligible: No. Discretionary Performance Bonus Eligible: No. Benefits Health, dental, vision, vacation, sick and holiday programs, pet insurance, supplemental, spousal and child life insurance, disability plans, 401(k) savings plan with matching, and other benefits as per location and employment status. Equal Opportunity Employer HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. #J-18808-Ljbffr