Collections Specialist
Search Solution Group, New York, NY, United States
Job Overview
Search Solution Group is seeking a Collections Specialist on behalf of our client, a debt collection and financial services company specializing in debt prevention, delinquency management, and legal recovery services. This role is responsible for managing past‑due accounts, negotiating payment solutions, and supporting overall recovery efforts. The ideal candidate will play a key role in maintaining cash flow while delivering professional and effective communication with business customers.
Key Responsibilities
Contact business customers regarding past‑due accounts via phone and e‑mail
Negotiate payment arrangements, settlements, and repayment plans
Maintain accurate and detailed account notes and updates within internal systems
Perform consistent follow‑up on delinquent accounts to ensure timely resolutionCollaborate with internal teams to resolve disputes and payment discrepancies
Monitor account status and prioritize collection activities effectively
Meet or exceed established collection and recovery performance goals
Qualifications Education
High school diploma or equivalent required
Associate’s or Bachelor’s degree in Finance, Business, or related field preferred
Experience
1–3+ years of experience in collections, accounts receivable, or a related financial role
Experience working with business‑to‑business (B2B) collections preferred
Skills
Strong negotiation and conflict resolution skills
Excellent verbal and written communication abilities
Strong organizational and time management skills
Ability to manage multiple accounts and priorities simultaneously
Basic proficiency in Microsoft Office, particularly Excel
Certifications
None required; relevant financial or collections certifications are a plus
Knowledge
Understanding of collections processes and best practices
Familiarity with delinquency management and recovery strategies
Basic knowledge of financial services and payment processing systems
Key Competencies
Strong attention to detail and accuracy
Persistence and resilience in achieving collection goals
Professionalism and customer‑focused approach
Problem‑solving and critical thinking skills
Ability to work independently and as part of a team
Results‑driven with a strong sense of accountability
Equal Opportunity Employer Statement Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
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Key Responsibilities
Contact business customers regarding past‑due accounts via phone and e‑mail
Negotiate payment arrangements, settlements, and repayment plans
Maintain accurate and detailed account notes and updates within internal systems
Perform consistent follow‑up on delinquent accounts to ensure timely resolutionCollaborate with internal teams to resolve disputes and payment discrepancies
Monitor account status and prioritize collection activities effectively
Meet or exceed established collection and recovery performance goals
Qualifications Education
High school diploma or equivalent required
Associate’s or Bachelor’s degree in Finance, Business, or related field preferred
Experience
1–3+ years of experience in collections, accounts receivable, or a related financial role
Experience working with business‑to‑business (B2B) collections preferred
Skills
Strong negotiation and conflict resolution skills
Excellent verbal and written communication abilities
Strong organizational and time management skills
Ability to manage multiple accounts and priorities simultaneously
Basic proficiency in Microsoft Office, particularly Excel
Certifications
None required; relevant financial or collections certifications are a plus
Knowledge
Understanding of collections processes and best practices
Familiarity with delinquency management and recovery strategies
Basic knowledge of financial services and payment processing systems
Key Competencies
Strong attention to detail and accuracy
Persistence and resilience in achieving collection goals
Professionalism and customer‑focused approach
Problem‑solving and critical thinking skills
Ability to work independently and as part of a team
Results‑driven with a strong sense of accountability
Equal Opportunity Employer Statement Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
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