Customer Service Representative
CSAT Solutions LP, Irvine, CA, United States
The Customer Service Representative works with clients in identifying their needs regarding proper preparation for incoming repairs, status on orders in house, Liaison between clients and Sales Representatives.
Role & Responsibilities
Answer all incoming calls
Sell additional services or products to clients
Builds and maintains effective professional relationships with clients.
Initiates the RGA process to ensure proper tracking on all incoming orders
Provides clients with Shipping Labels for all incoming repairs
Provides clients and Sales Representatives with status updates on all orders via email notification and telephone
Contacts clients by phone and email to retrieve Purchase Order Numbers for all completed repairs which are ready to ship
Handles queries about company products and services
Possesses detailed knowledge about the company's products
Ensures full customer satisfaction without unnecessarily referring customer to other staff members
Performs other related duties as assigned or requested
Meets customer needs, offers options, resolves problems and follows up with customers
Requirements
Experience: 3-5 years of related experience; or equivalent combination of education and experience.
Ability to take initiative and problem solve
Excellent verbal and written communication skills
Ability to present oneself as well as the company in a professional manner
Proficient in the use of a personal computer and corresponding programs
Attention to detail
Interpersonal skills and customer service skills required
May be required to sit for long periods of time.
Benefits
Health Insurance
Dental Insurance
401(K) matching
Life Insurance
Flexible Schedule
Other
USOC Medical is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
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Role & Responsibilities
Answer all incoming calls
Sell additional services or products to clients
Builds and maintains effective professional relationships with clients.
Initiates the RGA process to ensure proper tracking on all incoming orders
Provides clients with Shipping Labels for all incoming repairs
Provides clients and Sales Representatives with status updates on all orders via email notification and telephone
Contacts clients by phone and email to retrieve Purchase Order Numbers for all completed repairs which are ready to ship
Handles queries about company products and services
Possesses detailed knowledge about the company's products
Ensures full customer satisfaction without unnecessarily referring customer to other staff members
Performs other related duties as assigned or requested
Meets customer needs, offers options, resolves problems and follows up with customers
Requirements
Experience: 3-5 years of related experience; or equivalent combination of education and experience.
Ability to take initiative and problem solve
Excellent verbal and written communication skills
Ability to present oneself as well as the company in a professional manner
Proficient in the use of a personal computer and corresponding programs
Attention to detail
Interpersonal skills and customer service skills required
May be required to sit for long periods of time.
Benefits
Health Insurance
Dental Insurance
401(K) matching
Life Insurance
Flexible Schedule
Other
USOC Medical is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
#J-18808-Ljbffr