Customer Service Rep. II
TEKsystems, Raritan, NJ, United States
Shift
Monday-Friday 9AM‑5:30PM Onsite
Qualifications
Call center environment (fast paced, back-to-back calls)
Bilingual (English and Spanish) is a plus but not a requirement
Customer service experience
Summary The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills
Verbal and written communication skills
Attention to detail
Interpersonal skills
Ability to work independently and manage time
Accurate documentation and record-keeping
Proficiency with Microsoft Word and PowerPoint
Education & Experience High school diploma or GED preferred. 2-4 years of customer service related experience required.
Additional Skills & Qualifications
Bilingual Spanish
Microsoft Office
Data Entry
Job Type & Location Contract position based out of Raritan, NJ. Fully onsite.
Pay and Benefits Pay range: $18.50–$20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Qualifications
Call center environment (fast paced, back-to-back calls)
Bilingual (English and Spanish) is a plus but not a requirement
Customer service experience
Summary The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills
Verbal and written communication skills
Attention to detail
Interpersonal skills
Ability to work independently and manage time
Accurate documentation and record-keeping
Proficiency with Microsoft Word and PowerPoint
Education & Experience High school diploma or GED preferred. 2-4 years of customer service related experience required.
Additional Skills & Qualifications
Bilingual Spanish
Microsoft Office
Data Entry
Job Type & Location Contract position based out of Raritan, NJ. Fully onsite.
Pay and Benefits Pay range: $18.50–$20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr