Parts Counter
The CAR Group (Norm Reeves Dealerships), Dallas, TX, United States
As a Parts Counter Associate, you’re one of the most important team members at Norm Reeves Toyota in Dallas. You’re responsible for assisting guests primarily through the shop, and even on the phone or online. You’ll provide an exceptional guest experience by pulling and filling orders, organizing inventory, keeping current on new products and product updates and communicating with our internal team, external vendors and guests in a friendly, professional and efficient manner.
What You’ll Do
Inform customers of companion part requirements and specials, ensuring the customer is exposed to the full product line
Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention
Locate out-of-stock parts from outside sources and submit emergency order if necessary
Notify Service Advisor when special order parts are received
Follow-up on back-ordered parts
On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up
Assist outside sales representatives with their orders
Ensure all internal requests for parts are billed on service repair order
Maintain organized records of repair orders, invoices, insurance estimates and special order parts
Assist Parts Manager in maintaining a lost sales tracking program.
What You’ll Need
Previous parts sales experience and the desire to continuously learn more
Dealership experience is a plus
Full-time availability. You’ll also need to be at least 18 years old
A valid driver’s license and acceptable driving record
Excellent follow up skills, frequently communicating inventory and availability of parts
A professional appearance and work ethic
Excellent organizational skills
Ability to multi-task in a fast-paced environment
Benefits & Employee Perks
Medical, Dental, Vision, and Complimentary Life Insurance
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts
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What You’ll Do
Inform customers of companion part requirements and specials, ensuring the customer is exposed to the full product line
Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention
Locate out-of-stock parts from outside sources and submit emergency order if necessary
Notify Service Advisor when special order parts are received
Follow-up on back-ordered parts
On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up
Assist outside sales representatives with their orders
Ensure all internal requests for parts are billed on service repair order
Maintain organized records of repair orders, invoices, insurance estimates and special order parts
Assist Parts Manager in maintaining a lost sales tracking program.
What You’ll Need
Previous parts sales experience and the desire to continuously learn more
Dealership experience is a plus
Full-time availability. You’ll also need to be at least 18 years old
A valid driver’s license and acceptable driving record
Excellent follow up skills, frequently communicating inventory and availability of parts
A professional appearance and work ethic
Excellent organizational skills
Ability to multi-task in a fast-paced environment
Benefits & Employee Perks
Medical, Dental, Vision, and Complimentary Life Insurance
401k Matching and FSA
Tuition Reimbursement
Paid Time Off (accrues)
Supplemental Insurance (Hospital, Accident, Critical Illness)
Discounts on Vehicles, Services, and Parts
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