Property Manager
The NRP Group LLC, Columbus, OH, United States
Position Summary
Under the direction of the Regional Property Manager, the Community Manager ensures excellent customer service in daily management, coordinates all aspects of apartment community operations, maximizes cash flow while preserving assets, achieves budgeted NOI, provides a quality living environment for residents, and establishes a positive working environment for the property team.
Essential Functions
Financial
Oversee all financial performance and work toward achieving budgeted NOI.
Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
Ensure Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost‑saving strategies to reduce budgeted expenses.
Create annual operating budget and business plan with Accounting team and Regional Property Manager.
Review financial statements promptly, working closely with the property accounting team.
Prepare monthly variance report.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations.
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs.
Review and analyze bid summaries for purchase of goods and services, monitor vendor work, and ensure accurate invoicing.
Ensure all contracted services and materials are accounted for and performed properly before payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Serve as property representative in court proceedings under direction of legal counsel.
Marketing
Support leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move‑in paperwork is prepared accurately.
Monitor direction of rental activity and all on‑site sales, marketing outreach, and advertising plans.
Maintain in‑depth knowledge of local market, market rents and demographics.
Evaluate and recommend rental pricing.
Monitor daily move‑in/move‑out status reports and manage monthly renewal process.
Verify weekly traffic sources, follow up on prospect status and closing ratio numbers, and implement programs to improve results.
Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all terms and conditions.
Monitor compliance with Fair Housing regulations, tax compliance regulations, and other applicable laws.
Maintain passing e‑shop, phone shop, and physical shop scores.
Customer Service
Perform daily inspections of the property and market‑ready units.
Direct service operations to ensure service requests are completed within 24 hours and maintain curb‑appeal standards.
Supervise safety and risk‑management functions, including monthly safety meetings.
Review resident retention programs to meet resident needs and improve retention.
Provide excellent customer service and a courteous, professional attitude toward all customers.
Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends.
Team Development
Recruit and select team members in accordance with NRP’s selection process policies and core values.
Train, coach, and mentor team members, work with the training department, and provide ongoing feedback.
Create a team environment through weekly team meetings, realistic goals, and open communication.
Generate employee schedules in e‑time and audit missed punches.
Provide ongoing feedback and recommendations for compensation adjustments, promotions, and terminations.
Perform other duties as required.
Assist at other properties or run errands as necessary.
Skills & Abilities
Education:
High School Diploma or equivalent; Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience:
5+ years property management experience, including one year supervisory experience; knowledge of Landlord‑Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program, and related laws.
Technical Skills:
Strong computer skills, especially Microsoft Office Suite; experience with Yardi preferred.
Other Requirements:
Valid driver’s license and reliable transportation.
Benefits:
Commission and bonus opportunities, paid vacation and sick leave, 11 paid holidays, paid maternity and parental bonding leave, short and long‑term disability, medical/dental/vision/life insurance, 401(k) match, training, certification, and growth opportunities, employee referral and recognition programs.
Equality, Diversity, Equity and Inclusion Statement: NRP Group is committed to a policy that ensures all employees and applicants are treated on the basis of qualifications and merit, without discrimination due to protected characteristics as required by law.
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Essential Functions
Financial
Oversee all financial performance and work toward achieving budgeted NOI.
Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
Ensure Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
Develop cost‑saving strategies to reduce budgeted expenses.
Create annual operating budget and business plan with Accounting team and Regional Property Manager.
Review financial statements promptly, working closely with the property accounting team.
Prepare monthly variance report.
Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations.
Recommend and oversee all capital improvements, deferred maintenance and upgrade programs.
Review and analyze bid summaries for purchase of goods and services, monitor vendor work, and ensure accurate invoicing.
Ensure all contracted services and materials are accounted for and performed properly before payment.
Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
Serve as property representative in court proceedings under direction of legal counsel.
Marketing
Support leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move‑in paperwork is prepared accurately.
Monitor direction of rental activity and all on‑site sales, marketing outreach, and advertising plans.
Maintain in‑depth knowledge of local market, market rents and demographics.
Evaluate and recommend rental pricing.
Monitor daily move‑in/move‑out status reports and manage monthly renewal process.
Verify weekly traffic sources, follow up on prospect status and closing ratio numbers, and implement programs to improve results.
Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all terms and conditions.
Monitor compliance with Fair Housing regulations, tax compliance regulations, and other applicable laws.
Maintain passing e‑shop, phone shop, and physical shop scores.
Customer Service
Perform daily inspections of the property and market‑ready units.
Direct service operations to ensure service requests are completed within 24 hours and maintain curb‑appeal standards.
Supervise safety and risk‑management functions, including monthly safety meetings.
Review resident retention programs to meet resident needs and improve retention.
Provide excellent customer service and a courteous, professional attitude toward all customers.
Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends.
Team Development
Recruit and select team members in accordance with NRP’s selection process policies and core values.
Train, coach, and mentor team members, work with the training department, and provide ongoing feedback.
Create a team environment through weekly team meetings, realistic goals, and open communication.
Generate employee schedules in e‑time and audit missed punches.
Provide ongoing feedback and recommendations for compensation adjustments, promotions, and terminations.
Perform other duties as required.
Assist at other properties or run errands as necessary.
Skills & Abilities
Education:
High School Diploma or equivalent; Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred.
Experience:
5+ years property management experience, including one year supervisory experience; knowledge of Landlord‑Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program, and related laws.
Technical Skills:
Strong computer skills, especially Microsoft Office Suite; experience with Yardi preferred.
Other Requirements:
Valid driver’s license and reliable transportation.
Benefits:
Commission and bonus opportunities, paid vacation and sick leave, 11 paid holidays, paid maternity and parental bonding leave, short and long‑term disability, medical/dental/vision/life insurance, 401(k) match, training, certification, and growth opportunities, employee referral and recognition programs.
Equality, Diversity, Equity and Inclusion Statement: NRP Group is committed to a policy that ensures all employees and applicants are treated on the basis of qualifications and merit, without discrimination due to protected characteristics as required by law.
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