User Experience Designer Vice President (Conversational AI - Chat/Voice)
JPMorgan Chase, New York, NY, United States
Job responsibilities
Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Help drive the strategic vision for conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape of conversational technology in finance.
Lead and execute the design of conversational flows for AI‑driven tools, including chatbots and voice assistants, while advancing NLU and LLM experiences across products. Drive strategic alignment with AI/ML initiatives and company goals.
Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders.
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in user experience design or similar roles
Experience designing IVR and voice user interface systems, including prompt writing and persona development.
Understanding of audio branding, voice persona creation, and the impact of prosody, tone, and pacing on user experience.
Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments.
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of “north star” representations to drive customer‑centric decision‑making
Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities, and skills
Design leadership or managerial experience
Proficiency in tools such as Figma, Voiceflow, Lucid Chart, Amazon Lex, Google Dialog Flow, Nuance Mix, Audacity, or similar conversation design and voice software.
Experience creating conversational experiences in the realm of finance and banking.
Experience with prompt/context engineering and agentic AI.
Familiar with Jira and Agile development processes.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary Brooklyn,NY $142,500.00 - $205,000.00 / year; Jersey City,NJ $142,500.00 - $205,000.00 / year
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Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Help drive the strategic vision for conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape of conversational technology in finance.
Lead and execute the design of conversational flows for AI‑driven tools, including chatbots and voice assistants, while advancing NLU and LLM experiences across products. Drive strategic alignment with AI/ML initiatives and company goals.
Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders.
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in user experience design or similar roles
Experience designing IVR and voice user interface systems, including prompt writing and persona development.
Understanding of audio branding, voice persona creation, and the impact of prosody, tone, and pacing on user experience.
Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments.
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of “north star” representations to drive customer‑centric decision‑making
Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities, and skills
Design leadership or managerial experience
Proficiency in tools such as Figma, Voiceflow, Lucid Chart, Amazon Lex, Google Dialog Flow, Nuance Mix, Audacity, or similar conversation design and voice software.
Experience creating conversational experiences in the realm of finance and banking.
Experience with prompt/context engineering and agentic AI.
Familiar with Jira and Agile development processes.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary Brooklyn,NY $142,500.00 - $205,000.00 / year; Jersey City,NJ $142,500.00 - $205,000.00 / year
#J-18808-Ljbffr