Account Director

An experienced Account Director is needed to step in as an interim lead for the Strategy & Account Management team. This is a high-impact, hands-on role overseeing a team of approximately 5 full-time team members plus occasional support contractors, with a focus on social media and top-tier client service.

The ideal candidate is an exceptional client services leader with a strategic mindset across all facets of social media, a strong operational approach, and proven experience driving rapid, positive change within a team.

Key Responsibilities

• Lead and manage the Strategy & Account Management team of ~5 full-time employees, plus occasional contractors, ensuring day-to-day excellence and stability during the interim period.
• Own and nurture priority client relationships, serving as a primary point of contact and trusted advisor.
• Provide strategic direction across all social media channels and disciplines, including:
  • Organic social media
  • Paid social media
  • Creative and content development
  • Content creation and storytelling
  • Influencer marketing
  • Analytics and performance insights
• Drive scope ownership: ensure scopes of work are clearly defined, managed, and delivered on time and within agreed parameters.
• Act as a strong operational leader, optimizing workflows, communication, and processes within the team.
• Coach, mentor, and develop team members, providing clear feedback, guidance, and support, particularly as roles and responsibilities evolve.
• Quickly diagnose team and account challenges and implement practical solutions that create measurable impact within a short timeframe.
• Ensure high levels of client satisfaction and proactively address any issues that may arise during the transition period.
• Collaborate closely with internal stakeholders to align strategy, execution, and client expectations.

Qualifications

• Proven experience in an Account Director or similar senior client services role, ideally within a social media, digital, or integrated marketing environment.
• Demonstrated success leading and managing teams, including coaching, performance management, and role development.
• Strong strategic background in social media across organic, paid, creative, content, influencer marketing, and analytics.
• Exceptional client service skills, with experience owning and growing key client relationships.
• Operationally minded, with the ability to quickly assess and improve processes, workflows, and team structures.
• Comfort operating in a fast-moving environment and driving meaningful change in a short time window.
• Excellent communication, presentation, and stakeholder management skills.

Ideal Candidate Profile

• A natural team leader and coach who can quickly build trust and credibility with both clients and internal teams.
• Strategic yet hands‑on, able to move between high-level direction and day‑to‑day execution as needed.
• Calm, decisive, and solutions‑oriented, particularly in times of transition or ambiguity.

#J-18808-Ljbffr