Service Writer Job at Pacific Golf and Turf in Spokane
Pacific Golf and Turf, Spokane, WA, United States
Service Writer
Pacific Golf & Turf is the Northwest's premium supplier of John Deere Golf and EZGO products. We are seeking a Service Writer who is highly organized and loves to provide excellent customer service. We are a growing company that strives to be the best at taking care of our customers and we're looking for a qualified and motivated candidate to help us grow and be part of our winning team. We love to come to work, work hard, have fun, and be honest dependable partners for our customers.
Primary Purpose and Essential Functions: To provide exceptional customer service as well as administrative support for the service department.
General Duties/Responsibilities:
Answer phone calls directed to the service department and follow up with customers in a professional manner
Schedule and coordinate service appointments
Review & process technician notes. Ensure accuracy and that notes are presented in a way that is easy to understand
Preparing service quotes and relay to customers
Open, review, and close repair orders. Ensure accuracy and file warranty claims
Stay current on warranty guidelines/requirements in order to ensure optimal reimbursement and develop relationships with our manufacturers
Follow up on shorted warranty claims and recover as much as possible
Monitor recalls from manufacturers and ensure compliance
Work with Service Manager to achieve overall company goals as well as branch location goals
May perform additional duties as assigned by leadership
Qualification Requirements:
HS diploma or equivalent with some applicable shop, service, or maintenance management/administration experience
Proficient and productive with Microsoft Word & Excel, typing 45 wpm, and 10-key calculator CRT/Data Entry and the ability to learn new systems
Ability to lift a weight of 50# or more, on occasion
Ability to solve practical problems and to read/interpret instructions furnished in written, oral, diagram or schedule form
Successful candidate will have a positive attitude, proven communication skills, enjoy being part of a team, and a desire to provide great customer service
Desired Qualifications:
Technical or mechanical experience
Warranty administration experience
Basic understanding of parts and inventory management
Customer service experience
Day Shift: Monday
Friday Wage - $23 - $25 per hour DOE Competitive benefit package including: Medical, Dental, Vision, Life, and Disability. Vacation, Sick, and Holiday Pay. 401(k) plan with company match.
Pacific Golf & Turf is the Northwest's premium supplier of John Deere Golf and EZGO products. We are seeking a Service Writer who is highly organized and loves to provide excellent customer service. We are a growing company that strives to be the best at taking care of our customers and we're looking for a qualified and motivated candidate to help us grow and be part of our winning team. We love to come to work, work hard, have fun, and be honest dependable partners for our customers.
Primary Purpose and Essential Functions: To provide exceptional customer service as well as administrative support for the service department.
General Duties/Responsibilities:
Answer phone calls directed to the service department and follow up with customers in a professional manner
Schedule and coordinate service appointments
Review & process technician notes. Ensure accuracy and that notes are presented in a way that is easy to understand
Preparing service quotes and relay to customers
Open, review, and close repair orders. Ensure accuracy and file warranty claims
Stay current on warranty guidelines/requirements in order to ensure optimal reimbursement and develop relationships with our manufacturers
Follow up on shorted warranty claims and recover as much as possible
Monitor recalls from manufacturers and ensure compliance
Work with Service Manager to achieve overall company goals as well as branch location goals
May perform additional duties as assigned by leadership
Qualification Requirements:
HS diploma or equivalent with some applicable shop, service, or maintenance management/administration experience
Proficient and productive with Microsoft Word & Excel, typing 45 wpm, and 10-key calculator CRT/Data Entry and the ability to learn new systems
Ability to lift a weight of 50# or more, on occasion
Ability to solve practical problems and to read/interpret instructions furnished in written, oral, diagram or schedule form
Successful candidate will have a positive attitude, proven communication skills, enjoy being part of a team, and a desire to provide great customer service
Desired Qualifications:
Technical or mechanical experience
Warranty administration experience
Basic understanding of parts and inventory management
Customer service experience
Day Shift: Monday
Friday Wage - $23 - $25 per hour DOE Competitive benefit package including: Medical, Dental, Vision, Life, and Disability. Vacation, Sick, and Holiday Pay. 401(k) plan with company match.