Field Communications Rep
AEP Ohio, East Canton, OH, United States
Job Posting End Date
04-28-2026 — job posting will close on the day before the posting end date.
Job Summary Under direct supervision and guidance, dispatch scheduled and nonscheduled service orders in a safe and efficient manner utilizing radio and computer communications technologies. Possess a basic but growing understanding of the customer systems and applications used. Monitor AMI meters where applicable.
Field Communications Representative – Responsibilities
Monitor and adjust service work schedules.
Prioritize and schedule service work.
Monitor and operate multiple frequency/channel radio consoles to call out service orders.
Respond in emergency situations.
Update service orders based on field or office requests and schedule customer appointments as needed.
Provide liaison services between the field and customer services operations.
Provide support for minor work management failures in work locations where that system is used.
Investigate cause of unprocessed orders and initiate corrective action.
Where applicable, monitor operational status of AMI meters and initiate field investigation orders where needed.
Where applicable, process AMI related field orders by use of AMI Head End System.
Qualifications
High school diploma or GED.
Two years of work experience.
Basic PC skills.
Must be available to work rotating shifts and both scheduled and nonscheduled overtime as required.
Must live or be willing to relocate within a safe driving distance from the Canton Eastern Reg Ofc (301 Cleveland Ave SW Canton, Ohio 44702).
Benefits Field Communications Rep: $39,253 – $49,067
In addition to a competitive compensation, AEP offers a comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.
Physical Requirements The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (or a negligible amount of force frequently)...
Compensation Grade: SP20-002. Compensation Range: $18.87 – $23.59 per hour.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
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Job Summary Under direct supervision and guidance, dispatch scheduled and nonscheduled service orders in a safe and efficient manner utilizing radio and computer communications technologies. Possess a basic but growing understanding of the customer systems and applications used. Monitor AMI meters where applicable.
Field Communications Representative – Responsibilities
Monitor and adjust service work schedules.
Prioritize and schedule service work.
Monitor and operate multiple frequency/channel radio consoles to call out service orders.
Respond in emergency situations.
Update service orders based on field or office requests and schedule customer appointments as needed.
Provide liaison services between the field and customer services operations.
Provide support for minor work management failures in work locations where that system is used.
Investigate cause of unprocessed orders and initiate corrective action.
Where applicable, monitor operational status of AMI meters and initiate field investigation orders where needed.
Where applicable, process AMI related field orders by use of AMI Head End System.
Qualifications
High school diploma or GED.
Two years of work experience.
Basic PC skills.
Must be available to work rotating shifts and both scheduled and nonscheduled overtime as required.
Must live or be willing to relocate within a safe driving distance from the Canton Eastern Reg Ofc (301 Cleveland Ave SW Canton, Ohio 44702).
Benefits Field Communications Rep: $39,253 – $49,067
In addition to a competitive compensation, AEP offers a comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.
Physical Requirements The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (or a negligible amount of force frequently)...
Compensation Grade: SP20-002. Compensation Range: $18.87 – $23.59 per hour.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
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