Member Relations Coordinator
Grasslands Club, Gallatin, TN, United States
Department:
Member Relations
Reports To:
Membership Director
Status:
Exempt
Member Relations Coordinator Create Experiences. Build Community. Make an Impact. Are you passionate about creating unforgettable experiences and building meaningful connections? As a
Member Relations Coordinator , you’ll play a key role in shaping how our members engage, connect, and enjoy everything our club has to offer.
This is more than event planning—it’s about delivering exceptional moments, fostering community, and ensuring every member feels welcomed, valued, and excited to be part of something special.
What You’ll Do ✨ Member Experience & Engagement
Bring our member programming calendar to life with engaging, high-quality events
Help design and enhance experiences that align with member interests
Support onboarding experiences that make new members feel instantly at home
Identify creative ways to increase participation, satisfaction, and retention
Event Planning & Execution
Own the full lifecycle of events—from planning to execution to follow-up
Coordinate 100+ events annually, from intimate gatherings to large-scale club events
Ensure every event runs smoothly, on time, and exceeds expectations
Manage event budgets and track performance
Cross-Team Collaboration
Partner with Food & Beverage, Golf, Racquets, and Operations teams
Lead coordination efforts to ensure everyone is aligned and prepared
Follow structured planning processes to deliver consistent, high-quality events
Communication & Coordination
Work closely with the Communications team to promote events effectively
Ensure all event details are accurate, timely, and aligned across channels
Support clear and engaging communication with members
Member Relationships
Be a visible, approachable presence during events and club activities
Build strong relationships and foster a sense of community
Act as a liaison between members and leadership
Handle feedback and service recovery with professionalism and care
Data, Reporting & Improvement
Track attendance, engagement, and participation trends
Gather feedback to continuously improve programming
Complete post-event reporting and share insights with leadership
Help identify opportunities to elevate the member experience
What We’re Looking For
Bachelor’s degree in Hospitality, Business, Marketing, or related field preferred
2–4+ years of experience in hospitality, events, or member relations
Strong organizational and event planning skills
Excellent communication and relationship-building abilities
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong follow-through
Flexible schedule, including evenings and weekends
What Makes You Successful in This Role
You take ownership and follow through
You thrive in organized, fast-moving environments
You have an eye for detail and a passion for quality
You love working with people and creating memorable experiences
You’re a team player who communicates clearly and professionally
Why Join Us?
Be part of a dynamic, member-focused team
Play a key role in shaping the club experience
Work in a collaborative, high-energy environment
Opportunities to grow and make a meaningful impact
Ready to Create Something Special? Apply today and help us deliver exceptional experiences that keep our members engaged, connected, and coming back for more.
#J-18808-Ljbffr
Member Relations
Reports To:
Membership Director
Status:
Exempt
Member Relations Coordinator Create Experiences. Build Community. Make an Impact. Are you passionate about creating unforgettable experiences and building meaningful connections? As a
Member Relations Coordinator , you’ll play a key role in shaping how our members engage, connect, and enjoy everything our club has to offer.
This is more than event planning—it’s about delivering exceptional moments, fostering community, and ensuring every member feels welcomed, valued, and excited to be part of something special.
What You’ll Do ✨ Member Experience & Engagement
Bring our member programming calendar to life with engaging, high-quality events
Help design and enhance experiences that align with member interests
Support onboarding experiences that make new members feel instantly at home
Identify creative ways to increase participation, satisfaction, and retention
Event Planning & Execution
Own the full lifecycle of events—from planning to execution to follow-up
Coordinate 100+ events annually, from intimate gatherings to large-scale club events
Ensure every event runs smoothly, on time, and exceeds expectations
Manage event budgets and track performance
Cross-Team Collaboration
Partner with Food & Beverage, Golf, Racquets, and Operations teams
Lead coordination efforts to ensure everyone is aligned and prepared
Follow structured planning processes to deliver consistent, high-quality events
Communication & Coordination
Work closely with the Communications team to promote events effectively
Ensure all event details are accurate, timely, and aligned across channels
Support clear and engaging communication with members
Member Relationships
Be a visible, approachable presence during events and club activities
Build strong relationships and foster a sense of community
Act as a liaison between members and leadership
Handle feedback and service recovery with professionalism and care
Data, Reporting & Improvement
Track attendance, engagement, and participation trends
Gather feedback to continuously improve programming
Complete post-event reporting and share insights with leadership
Help identify opportunities to elevate the member experience
What We’re Looking For
Bachelor’s degree in Hospitality, Business, Marketing, or related field preferred
2–4+ years of experience in hospitality, events, or member relations
Strong organizational and event planning skills
Excellent communication and relationship-building abilities
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong follow-through
Flexible schedule, including evenings and weekends
What Makes You Successful in This Role
You take ownership and follow through
You thrive in organized, fast-moving environments
You have an eye for detail and a passion for quality
You love working with people and creating memorable experiences
You’re a team player who communicates clearly and professionally
Why Join Us?
Be part of a dynamic, member-focused team
Play a key role in shaping the club experience
Work in a collaborative, high-energy environment
Opportunities to grow and make a meaningful impact
Ready to Create Something Special? Apply today and help us deliver exceptional experiences that keep our members engaged, connected, and coming back for more.
#J-18808-Ljbffr