Call Center Representative (Entry Level)
TEKsystems, Pensacola, FL, United States
Account Services
Training hours: 7:30am - 4:00pm CST. Normal shifts after training: Sun – Fri or Mon – Sat. Flex start times between 12:30pm-1:00pm.
Scope
This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account.
Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.
Hybrid Requirements
Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay‑per‑data services. The equipment will not function consistently or with sufficient quality on these services/methods.
Minimum of 50 mbps download speed and 25 mbps upload speed.
Ethernet connection is required.
Ability to set up and install workstation equipment within 8‑12 feet of modem/router. The workstation must be plugged directly into the router with the cables provided by the company. Two ports are needed for one workstation setup.
Do not attempt to use a longer cable; equipment will not work satisfactorily. Internet service providers will install additional hard‑wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
Workspace must be free of distractions (family members, children, barking dogs, TV, etc.).
Previously established/installed high‑speed internet connection (non‑satellite) which is not public or shared; the client will not provide it or reimburse for it.
Training
Training is M‑F, 7:30am – 4:00pm CST. Duration is 15 working days: 10‑11 days of trainer‑led instruction and OJT plus 5 days of field exercises on the phone. Classes are Mon‑Fri.
The days and times of skill training and the permanent schedule will differ.
Immediately after completion of training, trainees will undergo 10 working days of nesting. During nesting, you will take calls, have one‑hour debriefs and receive extra procedural guidance. You will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon‑Sat or Sun‑Fri) and must meet teleworking guidelines including satisfactory performance and attendance.
Approximately 10 business days after nesting, you will attend 12‑15 days of bridge training where you will learn the rest of your skill. The training will run at a different time from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full‑time employee.
Normal Shift After Training
The current regular shifts available after training are a Mon‑Sat or Sun‑Fri flex schedule. Candidates must be open to working the weekend (Saturdays or Sundays).
Position Expectations
This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with account‑related requests.
Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to account holders.
Opportunities for conversion are based on business need, tenure, dependability, and performance. There is a possibility your 6‑month contract is extended while waiting for conversion opportunities to arise.
Qualifications (Required)
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers and strong typing skills.
Ability to ask probing questions and diffuse tense situations when needed.
Strong time‑management and decision‑making skills.
Adaptability and accountability.
Shifts
Representatives will get their schedule 2 weeks ahead of time and will be scheduled 5 days a week but must be flexible.
Pay: $17.50 per hour.
Job Type & Location Contract to Hire position based out of Pensacola, FL.
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type Hybrid position in Pensacola, FL.
Application Deadline This position is anticipated to close on May 4, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Scope
This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account.
Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.
Hybrid Requirements
Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay‑per‑data services. The equipment will not function consistently or with sufficient quality on these services/methods.
Minimum of 50 mbps download speed and 25 mbps upload speed.
Ethernet connection is required.
Ability to set up and install workstation equipment within 8‑12 feet of modem/router. The workstation must be plugged directly into the router with the cables provided by the company. Two ports are needed for one workstation setup.
Do not attempt to use a longer cable; equipment will not work satisfactorily. Internet service providers will install additional hard‑wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
Workspace must be free of distractions (family members, children, barking dogs, TV, etc.).
Previously established/installed high‑speed internet connection (non‑satellite) which is not public or shared; the client will not provide it or reimburse for it.
Training
Training is M‑F, 7:30am – 4:00pm CST. Duration is 15 working days: 10‑11 days of trainer‑led instruction and OJT plus 5 days of field exercises on the phone. Classes are Mon‑Fri.
The days and times of skill training and the permanent schedule will differ.
Immediately after completion of training, trainees will undergo 10 working days of nesting. During nesting, you will take calls, have one‑hour debriefs and receive extra procedural guidance. You will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon‑Sat or Sun‑Fri) and must meet teleworking guidelines including satisfactory performance and attendance.
Approximately 10 business days after nesting, you will attend 12‑15 days of bridge training where you will learn the rest of your skill. The training will run at a different time from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full‑time employee.
Normal Shift After Training
The current regular shifts available after training are a Mon‑Sat or Sun‑Fri flex schedule. Candidates must be open to working the weekend (Saturdays or Sundays).
Position Expectations
This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with account‑related requests.
Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to account holders.
Opportunities for conversion are based on business need, tenure, dependability, and performance. There is a possibility your 6‑month contract is extended while waiting for conversion opportunities to arise.
Qualifications (Required)
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers and strong typing skills.
Ability to ask probing questions and diffuse tense situations when needed.
Strong time‑management and decision‑making skills.
Adaptability and accountability.
Shifts
Representatives will get their schedule 2 weeks ahead of time and will be scheduled 5 days a week but must be flexible.
Pay: $17.50 per hour.
Job Type & Location Contract to Hire position based out of Pensacola, FL.
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, Vacation or Sick Leave)
Workplace Type Hybrid position in Pensacola, FL.
Application Deadline This position is anticipated to close on May 4, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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