Customer Service Representative
Mason City Chamber of Commerce, Mason City, IA, United States
Customer Service Representative
Metalcraft
If you enjoy solving customer problems, managing details, and working across teams to get things done right, this role will push you beyond traditional customer service. Choose an employer that supports growth and values your input.
As a Customer Service Representative at Metalcraft, you will be a primary point of contact for customers, prospects, and sales. You’ll handle complex quotes, support larger accounts, and work with internal teams to deliver accurate, timely, and solution-focused support.
This position is on site in Mason City, working Monday through Friday, 8:00 AM to 5:00 PM.
What Will You Be Doing?
Support customers and prospects by responding to inquiries and assisting with quotations
Prepare and manage customer quotes, including more complex or higher-value requests
Coordinate and send special samples to customers and prospects
Own the flow of customer orders and proofs, ensuring accuracy and successful outcomes across internal teams
Partner with sales representatives to support account activity and help move opportunities forward
Enter and maintain customer and prospect information in the CRM according to established procedures
Resolve customer questions, concerns, and complaints with a focus on solutions, follow-through, and long-term relationships
Provide cross training and backup support within the Customer Experience Team
Assist with projects and additional responsibilities as assigned by department leaders
What Skills Will You Need?
Strong verbal and written communication skills
Excellent organization, prioritization, and time management skills
Proven interpersonal and teamwork skills
A customer-first mindset—you enjoy interacting with people, asking questions, and understanding customer needs
Ability to stay calm, professional, and effective in fast-paced or high-volume environments
Comfort handling both routine customer service needs and more complex account-related requests
Ability to take ownership of customer needs and follow through to resolution, even in complex or unclear situations
What Experience Is Helpful?
One to three years of experience in customer service, sales support, or other customer-facing roles
Steady, advancing experience in hospitality, restaurant, retail, or similar service-driven environments is highly valued
Comfort working with multiple customers, priorities, and systems throughout the day
Proficiency with Microsoft Word, Excel, and Outlook required; CRM experience preferred
Customer service or sales-related training or seminars a plus
Why Work for Metalcraft? In addition to being rock solid and rapidly growing, Metalcraft is recognized throughout North Iowa as a Top Workplace. We are a 100% employee-owned (ESOP) company, offering competitive benefits and a culture that values teamwork, development, and internal growth.
If you’re looking for a customer-focused role with room to expand your skills and responsibilities, we encourage you to learn more about us at www.idplate.com.
Metalcraft is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
#J-18808-Ljbffr
As a Customer Service Representative at Metalcraft, you will be a primary point of contact for customers, prospects, and sales. You’ll handle complex quotes, support larger accounts, and work with internal teams to deliver accurate, timely, and solution-focused support.
This position is on site in Mason City, working Monday through Friday, 8:00 AM to 5:00 PM.
What Will You Be Doing?
Support customers and prospects by responding to inquiries and assisting with quotations
Prepare and manage customer quotes, including more complex or higher-value requests
Coordinate and send special samples to customers and prospects
Own the flow of customer orders and proofs, ensuring accuracy and successful outcomes across internal teams
Partner with sales representatives to support account activity and help move opportunities forward
Enter and maintain customer and prospect information in the CRM according to established procedures
Resolve customer questions, concerns, and complaints with a focus on solutions, follow-through, and long-term relationships
Provide cross training and backup support within the Customer Experience Team
Assist with projects and additional responsibilities as assigned by department leaders
What Skills Will You Need?
Strong verbal and written communication skills
Excellent organization, prioritization, and time management skills
Proven interpersonal and teamwork skills
A customer-first mindset—you enjoy interacting with people, asking questions, and understanding customer needs
Ability to stay calm, professional, and effective in fast-paced or high-volume environments
Comfort handling both routine customer service needs and more complex account-related requests
Ability to take ownership of customer needs and follow through to resolution, even in complex or unclear situations
What Experience Is Helpful?
One to three years of experience in customer service, sales support, or other customer-facing roles
Steady, advancing experience in hospitality, restaurant, retail, or similar service-driven environments is highly valued
Comfort working with multiple customers, priorities, and systems throughout the day
Proficiency with Microsoft Word, Excel, and Outlook required; CRM experience preferred
Customer service or sales-related training or seminars a plus
Why Work for Metalcraft? In addition to being rock solid and rapidly growing, Metalcraft is recognized throughout North Iowa as a Top Workplace. We are a 100% employee-owned (ESOP) company, offering competitive benefits and a culture that values teamwork, development, and internal growth.
If you’re looking for a customer-focused role with room to expand your skills and responsibilities, we encourage you to learn more about us at www.idplate.com.
Metalcraft is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
#J-18808-Ljbffr