Sr. Director of Operations - APS Mobilization Support
ABM Industries, Chicago, IL, United States
Job Description
ABM Performance Solutions (APS) is ABM’s integrated platform delivering all services under one contract. APS maintains the built environment through self‑performed services such as cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV charging, parking, and engineering. This model improves operations, enhances reliability, and allows clients to focus on their core business.
Senior Director of Operations – APS Mobilization Support This role ensures new APS contracts are implemented in compliance with ABM standards and supports projects such as asset management, CMMS programs, and capital planning during mobilization and beyond. It reports to the VP of Ops Support (CX/OS) and works closely with the APS Platform Team and APS Portfolio Leads. The Senior Director is responsible for setting up and executing the APS service delivery model for new client contracts (from initial Sales / Opportunities through stabilization and ongoing operations) in collaboration with the Client Experience and Ops Support Program Manager.
Ability to Travel
Travel up to 75% of the time, as needed, for ongoing support for mobilization needs.
Manage remote team members who also travel.
Pay Salary range: $175,000 – $200,000. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. The candidate may be eligible to participate in a company incentive or bonus program.
Benefits ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit the ABM Employee Benefits | Staff & Management page.
Responsibilities
Align with APS Platform Team, Portfolio Leads, and cross‑functional teams (procurement, safety, finance) to ensure successful mobilization.
Lead implementation of APS standards and processes for new contracts.
Drive continuous improvement initiatives to achieve client outcomes, enhance experience, and meet financial objectives.
Partner with business development, pricing, and Deal Desk teams to support proposals and operational strategies.
Serve as subject matter expert for APS operations and develop improvement strategies.
Manage duties directly or through subordinate leaders and IG Operational Networks based on contract needs.
Core Values & Compliance
Uphold ABM’s Core Values: Respect, Integrity, Collaboration, Innovation, Excellence, Trust.
Execute APS Platform processes for all accounts and pursuits.
Leadership & Team Management
Recruit, manage, and lead a team with APS expertise.
Allocate resources and track costs across multiple projects.
Foster a collaborative, high‑performance operations culture.
Operational Excellence
Partner with CX/OS Program Manager to deliver mobilization.
Establish and communicate APS strategy, policies, and standards.
Ensure quality standards are defined, measured, and met.
Oversee multiple workflows and drive decisions across teams.
Manage special projects and other assigned duties.
Financial & Risk Management
Apply strong financial acumen to manage P&L and improve margins.
Identify and mitigate operational risks proactively.
Client & Business Development
Lead business development efforts, including site support and client presentations.
Build internal and external networks to support growth.
Collaborate with executives and IG leadership to achieve organizational goals.
Safety & Compliance
Promote a culture of safety through required activities, inspections, and KPIs.
Relationships and Roles
External Cooperation
Represent the ABM organization in client and external stakeholder interactions and presenting the ABM Ops Mobilization Process, Team, and Tools in growing and retaining new business.
APS Platform Team
Function as key on‑site mobilization lead and leverage assigned resources per project. Act as a special project partner and subject matter expert representing the Platform Team to on‑site operations and clients.
ABM IG Sales/Operations (Internal)
Collaborate to drive operations metrics, support each existing and new account and drive standard APS process.
IG Clients (External)
Function as Client Advocate, Key Representative and SME from ABM for APS Client ensure excellence at the point of service and client expectations are met.
Other Key Relationships (Internal)
ABM Industry Group (IG) Leaders: IG Senior Vice Presidents, IG Vice Presidents, Branch Managers, District Managers, Sales and Marketing, Strategic Account Management, Corporate Support Leaders, Directors and Vice Presidents, ABM University, Finance, Legal, Human Resources, Talent Acquisition.
Accountability & Partners
IG Leaders, APS Platform Team. IG colleagues and business partners, Client Experience & Operations Support Team, and Clients, ABM Technical Solutions.
Qualifications
Education & Experience
Bachelor’s degree in Engineering, Facilities Management, or equivalent experience.
10+ years in operations, business development, or leading sales/operations teams.
Experience managing relationships with top‑tier U.S. or multi‑national clients.
Technical & Industry Knowledge
Proficient with enterprise systems: Salesforce, CMMS, BAS/BMS, IWMS.
Familiarity with emerging technologies: IoT, VR, AI, Smart Buildings.
Skilled in CRM tools for growth tracking (Salesforce, Microsoft Dynamics).
Strong understanding of supplier relationship management and market dynamics.
Client & Stakeholder Engagement
Ability to engage senior‑level clients and lead business reviews, presentations, and retention initiatives.
Proven ability to build and maintain strategic relationships for long‑term growth.
Business & Financial Acumen
Knowledge of P&L statements, accounts receivable, and financial performance metrics.
Strong analytical skills to identify margin improvement opportunities.
Technology & Tools
Proficient in Microsoft Suite: PowerPoint, Power BI, Excel, Outlook, Word, Teams, OneNote.
Industry Awareness
Well‑informed on market trends, regulations, and best practices in facility operations.
Willingness to participate in panels, conferences, and industry networks.
Equal Employment Opportunity (EEO) Statement ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606. ABM participates in the U.S. Department of Homeland Security E‑Verify program and is a military‑friendly company proud of employing thousands of veterans.
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Senior Director of Operations – APS Mobilization Support This role ensures new APS contracts are implemented in compliance with ABM standards and supports projects such as asset management, CMMS programs, and capital planning during mobilization and beyond. It reports to the VP of Ops Support (CX/OS) and works closely with the APS Platform Team and APS Portfolio Leads. The Senior Director is responsible for setting up and executing the APS service delivery model for new client contracts (from initial Sales / Opportunities through stabilization and ongoing operations) in collaboration with the Client Experience and Ops Support Program Manager.
Ability to Travel
Travel up to 75% of the time, as needed, for ongoing support for mobilization needs.
Manage remote team members who also travel.
Pay Salary range: $175,000 – $200,000. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. The candidate may be eligible to participate in a company incentive or bonus program.
Benefits ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit the ABM Employee Benefits | Staff & Management page.
Responsibilities
Align with APS Platform Team, Portfolio Leads, and cross‑functional teams (procurement, safety, finance) to ensure successful mobilization.
Lead implementation of APS standards and processes for new contracts.
Drive continuous improvement initiatives to achieve client outcomes, enhance experience, and meet financial objectives.
Partner with business development, pricing, and Deal Desk teams to support proposals and operational strategies.
Serve as subject matter expert for APS operations and develop improvement strategies.
Manage duties directly or through subordinate leaders and IG Operational Networks based on contract needs.
Core Values & Compliance
Uphold ABM’s Core Values: Respect, Integrity, Collaboration, Innovation, Excellence, Trust.
Execute APS Platform processes for all accounts and pursuits.
Leadership & Team Management
Recruit, manage, and lead a team with APS expertise.
Allocate resources and track costs across multiple projects.
Foster a collaborative, high‑performance operations culture.
Operational Excellence
Partner with CX/OS Program Manager to deliver mobilization.
Establish and communicate APS strategy, policies, and standards.
Ensure quality standards are defined, measured, and met.
Oversee multiple workflows and drive decisions across teams.
Manage special projects and other assigned duties.
Financial & Risk Management
Apply strong financial acumen to manage P&L and improve margins.
Identify and mitigate operational risks proactively.
Client & Business Development
Lead business development efforts, including site support and client presentations.
Build internal and external networks to support growth.
Collaborate with executives and IG leadership to achieve organizational goals.
Safety & Compliance
Promote a culture of safety through required activities, inspections, and KPIs.
Relationships and Roles
External Cooperation
Represent the ABM organization in client and external stakeholder interactions and presenting the ABM Ops Mobilization Process, Team, and Tools in growing and retaining new business.
APS Platform Team
Function as key on‑site mobilization lead and leverage assigned resources per project. Act as a special project partner and subject matter expert representing the Platform Team to on‑site operations and clients.
ABM IG Sales/Operations (Internal)
Collaborate to drive operations metrics, support each existing and new account and drive standard APS process.
IG Clients (External)
Function as Client Advocate, Key Representative and SME from ABM for APS Client ensure excellence at the point of service and client expectations are met.
Other Key Relationships (Internal)
ABM Industry Group (IG) Leaders: IG Senior Vice Presidents, IG Vice Presidents, Branch Managers, District Managers, Sales and Marketing, Strategic Account Management, Corporate Support Leaders, Directors and Vice Presidents, ABM University, Finance, Legal, Human Resources, Talent Acquisition.
Accountability & Partners
IG Leaders, APS Platform Team. IG colleagues and business partners, Client Experience & Operations Support Team, and Clients, ABM Technical Solutions.
Qualifications
Education & Experience
Bachelor’s degree in Engineering, Facilities Management, or equivalent experience.
10+ years in operations, business development, or leading sales/operations teams.
Experience managing relationships with top‑tier U.S. or multi‑national clients.
Technical & Industry Knowledge
Proficient with enterprise systems: Salesforce, CMMS, BAS/BMS, IWMS.
Familiarity with emerging technologies: IoT, VR, AI, Smart Buildings.
Skilled in CRM tools for growth tracking (Salesforce, Microsoft Dynamics).
Strong understanding of supplier relationship management and market dynamics.
Client & Stakeholder Engagement
Ability to engage senior‑level clients and lead business reviews, presentations, and retention initiatives.
Proven ability to build and maintain strategic relationships for long‑term growth.
Business & Financial Acumen
Knowledge of P&L statements, accounts receivable, and financial performance metrics.
Strong analytical skills to identify margin improvement opportunities.
Technology & Tools
Proficient in Microsoft Suite: PowerPoint, Power BI, Excel, Outlook, Word, Teams, OneNote.
Industry Awareness
Well‑informed on market trends, regulations, and best practices in facility operations.
Willingness to participate in panels, conferences, and industry networks.
Equal Employment Opportunity (EEO) Statement ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606. ABM participates in the U.S. Department of Homeland Security E‑Verify program and is a military‑friendly company proud of employing thousands of veterans.
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