Sr. Director of Operations - APS Mobilization Support
Union Depot, Chicago, IL, United States
Sr. Director of Operations - APS Mobilization Support
Chicago, IL, United States and 7 more
Job Description ABM Performance Solutions (APS) is ABM’s integrated platform delivering all services under one contract. APS maintains the built environment through self‑performed services such as cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV charging, parking, and engineering. This model improves operations, enhances reliability, and allows clients to focus on their core business.
The Senior Director of Operations (SDO) – APS Mobilization Support ensures new APS contracts are implemented in compliance with ABM standards and supports projects such as asset management, CMMS programs, and capital planning during mobilization and beyond.
The Senior Director of Operations – APS Mobilization Support reports to the VP of Ops Support (CX/OS) and works closely with the APS Platform Team and APS Portfolio Leads. This role is responsible for setting up and executing the APS service delivery model for new client contracts (from initial Sales / Opportunities through stabilization and ongoing operations) in collaboration with the Client Experience and Ops Support Program Manager.
Ability to Travel
Travel up to 75% of the time, as needed, for ongoing support for mobilization needs.
Manage remote team members that travel as well.
Pay Salary range: $175,000 - $200,000. Pay varies based on education, experience, skills, abilities, geographic location, and alignment with market data. Eligible for company incentive or bonus program.
Responsibilities
Align with APS Platform Team, Portfolio Leads, and cross‑functional teams to ensure successful mobilization.
Lead implementation of APS standards and processes for new contracts.
Drive continuous improvement initiatives to achieve client outcomes, enhance experience, and meet financial objectives.
Partner with business development, pricing, and Deal Desk teams to support proposals and operational strategies.
Serve as subject matter expert for APS operations and develop improvement strategies.
Manage duties directly or through subordinate leaders and IG Operational Networks based on contract needs.
Core Values & Compliance
Uphold ABM’s Core Values: Respect, Integrity, Collaboration, Innovation, Excellence, Trust.
Execute APS Platform processes for all accounts and pursuits.
Leadership & Team Management
Recruit, manage, and lead a team with APS expertise.
Allocate resources and track costs across multiple projects.
Foster a collaborative, high‑performance operations culture.
Operational Excellence
Partner with CX/OS Program Manager to deliver mobilization.
Establish and communicate APS strategy, policies, and standards.
Ensure quality standards are defined, measured, and met.
Oversee multiple workflows and drive decisions across teams.
Manage special projects and other assigned duties.
Financial & Risk Management
Apply strong financial acumen to manage P&L and improve margins.
Identify and mitigate operational risks proactively.
Client & Business Development
Lead business development efforts, including site support and client presentations.
Build internal and external networks to support growth.
Collaborate with executives and IG leadership to achieve organizational goals.
Safety & Compliance
Promote a culture of safety through required activities, inspections, and KPIs.
Relationships and Roles
External Cooperation: Represent the ABM organization in client and external stakeholder interactions and present the ABM Ops Mobilization Process, Team, and Tools in growing and retaining new business.
APS Platform Team: Function as key on‑site mobilization lead and leverage assigned resources per project. Act as a special project partner and subject matter expert representing the Platform Team to on‑site operations and clients.
IG Clients: Function as Client Advocate, Key Representative and SME from ABM for APS Client ensuring excellence at the point of service and client expectations are met.
Other Key Relationships (Internal): ABM Industry Group leaders and various internal stakeholders.
Qualifications
Education & Experience
Bachelor’s degree in Engineering, Facilities Management, or equivalent experience.
10+ years in operations, business development, or leading sales/operations teams.
Experience managing relationships with top‑tier U.S. or multi‑national clients.
Technical & Industry Knowledge
Proficient with enterprise systems: Salesforce, CMMS, BAS/BMS, IWMS.
Familiarity with emerging technologies: IoT, VR, AI, Smart Buildings.
Skilled in CRM tools for growth tracking (Salesforce, Microsoft Dynamics).
Strong understanding of supplier relationship management and market dynamics.
Client & Stakeholder Engagement
Ability to engage senior‑level clients and lead business reviews, presentations, and retention initiatives.
Proven ability to build and maintain strategic relationships for long‑term growth.
Business & Financial Acumen
Knowledge of P&L statements, accounts receivable, and financial performance metrics.
Strong analytical skills to identify margin improvement opportunities.
Technology & Tools
Proficient in Microsoft Suite: PowerPoint, Power BI, Excel, Outlook, Word, Teams, OneNote.
Industry Awareness
Well‑informed on market trends, regulations, and best practices in facility operations.
Willingness to participate in panels, conferences, and industry networks.
About Us ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.
ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility.
ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.
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Job Description ABM Performance Solutions (APS) is ABM’s integrated platform delivering all services under one contract. APS maintains the built environment through self‑performed services such as cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV charging, parking, and engineering. This model improves operations, enhances reliability, and allows clients to focus on their core business.
The Senior Director of Operations (SDO) – APS Mobilization Support ensures new APS contracts are implemented in compliance with ABM standards and supports projects such as asset management, CMMS programs, and capital planning during mobilization and beyond.
The Senior Director of Operations – APS Mobilization Support reports to the VP of Ops Support (CX/OS) and works closely with the APS Platform Team and APS Portfolio Leads. This role is responsible for setting up and executing the APS service delivery model for new client contracts (from initial Sales / Opportunities through stabilization and ongoing operations) in collaboration with the Client Experience and Ops Support Program Manager.
Ability to Travel
Travel up to 75% of the time, as needed, for ongoing support for mobilization needs.
Manage remote team members that travel as well.
Pay Salary range: $175,000 - $200,000. Pay varies based on education, experience, skills, abilities, geographic location, and alignment with market data. Eligible for company incentive or bonus program.
Responsibilities
Align with APS Platform Team, Portfolio Leads, and cross‑functional teams to ensure successful mobilization.
Lead implementation of APS standards and processes for new contracts.
Drive continuous improvement initiatives to achieve client outcomes, enhance experience, and meet financial objectives.
Partner with business development, pricing, and Deal Desk teams to support proposals and operational strategies.
Serve as subject matter expert for APS operations and develop improvement strategies.
Manage duties directly or through subordinate leaders and IG Operational Networks based on contract needs.
Core Values & Compliance
Uphold ABM’s Core Values: Respect, Integrity, Collaboration, Innovation, Excellence, Trust.
Execute APS Platform processes for all accounts and pursuits.
Leadership & Team Management
Recruit, manage, and lead a team with APS expertise.
Allocate resources and track costs across multiple projects.
Foster a collaborative, high‑performance operations culture.
Operational Excellence
Partner with CX/OS Program Manager to deliver mobilization.
Establish and communicate APS strategy, policies, and standards.
Ensure quality standards are defined, measured, and met.
Oversee multiple workflows and drive decisions across teams.
Manage special projects and other assigned duties.
Financial & Risk Management
Apply strong financial acumen to manage P&L and improve margins.
Identify and mitigate operational risks proactively.
Client & Business Development
Lead business development efforts, including site support and client presentations.
Build internal and external networks to support growth.
Collaborate with executives and IG leadership to achieve organizational goals.
Safety & Compliance
Promote a culture of safety through required activities, inspections, and KPIs.
Relationships and Roles
External Cooperation: Represent the ABM organization in client and external stakeholder interactions and present the ABM Ops Mobilization Process, Team, and Tools in growing and retaining new business.
APS Platform Team: Function as key on‑site mobilization lead and leverage assigned resources per project. Act as a special project partner and subject matter expert representing the Platform Team to on‑site operations and clients.
IG Clients: Function as Client Advocate, Key Representative and SME from ABM for APS Client ensuring excellence at the point of service and client expectations are met.
Other Key Relationships (Internal): ABM Industry Group leaders and various internal stakeholders.
Qualifications
Education & Experience
Bachelor’s degree in Engineering, Facilities Management, or equivalent experience.
10+ years in operations, business development, or leading sales/operations teams.
Experience managing relationships with top‑tier U.S. or multi‑national clients.
Technical & Industry Knowledge
Proficient with enterprise systems: Salesforce, CMMS, BAS/BMS, IWMS.
Familiarity with emerging technologies: IoT, VR, AI, Smart Buildings.
Skilled in CRM tools for growth tracking (Salesforce, Microsoft Dynamics).
Strong understanding of supplier relationship management and market dynamics.
Client & Stakeholder Engagement
Ability to engage senior‑level clients and lead business reviews, presentations, and retention initiatives.
Proven ability to build and maintain strategic relationships for long‑term growth.
Business & Financial Acumen
Knowledge of P&L statements, accounts receivable, and financial performance metrics.
Strong analytical skills to identify margin improvement opportunities.
Technology & Tools
Proficient in Microsoft Suite: PowerPoint, Power BI, Excel, Outlook, Word, Teams, OneNote.
Industry Awareness
Well‑informed on market trends, regulations, and best practices in facility operations.
Willingness to participate in panels, conferences, and industry networks.
About Us ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.
ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility.
ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.
#J-18808-Ljbffr