Property Manager, Multifamily
Empire State Realty Trust, New York, NY, United States
POSITION SUMMARY
The Property Manager will lead the overall operations, financial performance, and resident experience across a portfolio of multifamily residential properties. This role is responsible for managing day‑to‑day property operations, driving occupancy and revenue, and ensuring a best‑in‑class living experience for residents. The Property Manager will oversee on‑site teams, including leasing, maintenance, and concierge staff, while ensuring compliance with all applicable regulations and company standards.
RESPONSIBILITIES Property Financials & Performance
Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
Develop and manage annual operating budgets, capital plans, and multi‑year forecasts
Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
Oversee expense management, vendor costs, and operational efficiencies
Identify and execute revenue‑enhancement opportunities
Resident Experience & Leasing
Ensure high level of resident satisfaction through proactive communication and responsive service
Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets
Review and approve pricing strategies (in coordination with upper management)
Support leasing teams in driving traffic, managing leads, and executing renewals
Review and approve resident communications, notices, and policies
Handle escalated resident issues and ensure timely, solution‑oriented resolution
Support community engagement initiatives to enhance resident retention
Team Leadership & Development
Lead, train, and develop on‑site staff including leasing, maintenance, concierge, and administrative teams
Establish clear performance goals and hold team members accountable to service and operational standards
Oversee hiring, performance management, and employee development
Foster a collaborative, service‑oriented culture aligned with ESRT values
Operations & Building Management
Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
Conduct regular property inspections and ensure building standards are consistently met
Manage work order systems to ensure timely completion of maintenance requests
Ensure compliance with building policies, house rules, and company procedures
Identify operational risks and implement solutions to mitigate them
Vendor & Contract Management
Oversee third‑party vendors and contractors, ensuring performance, cost control, and compliance
Manage contract negotiations, renewals, and vendor relationships
Ensure all vendors maintain proper insurance and meet building requirements
Oversee service contracts for maintenance, cleaning, security, and specialty services
Compliance & Risk Management
Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
Maintain all building permits, certifications, and inspection records
Manage incident reporting, insurance claims, and risk mitigation strategies
Ensure staff and vendors complete required safety training and certifications
Construction & Capital Projects
Develop and execute capital improvement and renovation plans
Partner with project management teams to oversee unit renovations and building upgrades
Monitor project budgets, timelines, and quality of work
Ensure all construction and alterations comply with building standards and local codes
Strategic Initiatives & Reporting
Lead property‑level initiatives aligned with portfolio and company goals
Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
Identify opportunities to improve efficiency, resident experience, and asset value
Participate in portfolio‑wide initiatives and special projects
WHAT SUCCESS LOOKS LIKE
Strong financial performance and achievement of budget targets
High occupancy, strong leasing performance, and resident retention
Exceptional resident satisfaction and service delivery
Well‑maintained, compliant, and efficiently operated properties
High‑performing, engaged, and accountable teams
KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement
REQUIRED SKILLS / ABILITIES
Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
Knowledge of residential leasing, rent regulation, and property operations
Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (LL11, LL84, LL97)
Strong leadership and team management skills
Excellent communication and problem‑solving abilities
Ability to manage multiple priorities in a fast‑paced environment
Working knowledge of building systems (mechanical, electrical, plumbing)
Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
EDUCATION & EXPERIENCE
Bachelor’s degree required; advanced degree or certifications a plus
Minimum of 5–7 years of residential property management experience
Experience managing multifamily assets in NYC strongly preferred
Prior leadership experience managing on‑site teams required
BENEFITS
Competitive base salary and bonus
Health/Dental/Vision insurance
Company‑sponsored life, AD&D, STD (with salary continuation), and LTD insurance
Voluntary enhanced LTD program
Voluntary Hospital, Accident, and Cancer programs
401(k) with 100% match up to 5%
Paid parental leave
Pre‑tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
WELL‑BEING
Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee discount programs
$120,000 – $140,000 a year. Salary is based on several factors including education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
ESRT is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
#J-18808-Ljbffr
RESPONSIBILITIES Property Financials & Performance
Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
Develop and manage annual operating budgets, capital plans, and multi‑year forecasts
Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
Oversee expense management, vendor costs, and operational efficiencies
Identify and execute revenue‑enhancement opportunities
Resident Experience & Leasing
Ensure high level of resident satisfaction through proactive communication and responsive service
Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets
Review and approve pricing strategies (in coordination with upper management)
Support leasing teams in driving traffic, managing leads, and executing renewals
Review and approve resident communications, notices, and policies
Handle escalated resident issues and ensure timely, solution‑oriented resolution
Support community engagement initiatives to enhance resident retention
Team Leadership & Development
Lead, train, and develop on‑site staff including leasing, maintenance, concierge, and administrative teams
Establish clear performance goals and hold team members accountable to service and operational standards
Oversee hiring, performance management, and employee development
Foster a collaborative, service‑oriented culture aligned with ESRT values
Operations & Building Management
Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
Conduct regular property inspections and ensure building standards are consistently met
Manage work order systems to ensure timely completion of maintenance requests
Ensure compliance with building policies, house rules, and company procedures
Identify operational risks and implement solutions to mitigate them
Vendor & Contract Management
Oversee third‑party vendors and contractors, ensuring performance, cost control, and compliance
Manage contract negotiations, renewals, and vendor relationships
Ensure all vendors maintain proper insurance and meet building requirements
Oversee service contracts for maintenance, cleaning, security, and specialty services
Compliance & Risk Management
Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
Maintain all building permits, certifications, and inspection records
Manage incident reporting, insurance claims, and risk mitigation strategies
Ensure staff and vendors complete required safety training and certifications
Construction & Capital Projects
Develop and execute capital improvement and renovation plans
Partner with project management teams to oversee unit renovations and building upgrades
Monitor project budgets, timelines, and quality of work
Ensure all construction and alterations comply with building standards and local codes
Strategic Initiatives & Reporting
Lead property‑level initiatives aligned with portfolio and company goals
Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
Identify opportunities to improve efficiency, resident experience, and asset value
Participate in portfolio‑wide initiatives and special projects
WHAT SUCCESS LOOKS LIKE
Strong financial performance and achievement of budget targets
High occupancy, strong leasing performance, and resident retention
Exceptional resident satisfaction and service delivery
Well‑maintained, compliant, and efficiently operated properties
High‑performing, engaged, and accountable teams
KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement
REQUIRED SKILLS / ABILITIES
Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
Knowledge of residential leasing, rent regulation, and property operations
Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (LL11, LL84, LL97)
Strong leadership and team management skills
Excellent communication and problem‑solving abilities
Ability to manage multiple priorities in a fast‑paced environment
Working knowledge of building systems (mechanical, electrical, plumbing)
Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
EDUCATION & EXPERIENCE
Bachelor’s degree required; advanced degree or certifications a plus
Minimum of 5–7 years of residential property management experience
Experience managing multifamily assets in NYC strongly preferred
Prior leadership experience managing on‑site teams required
BENEFITS
Competitive base salary and bonus
Health/Dental/Vision insurance
Company‑sponsored life, AD&D, STD (with salary continuation), and LTD insurance
Voluntary enhanced LTD program
Voluntary Hospital, Accident, and Cancer programs
401(k) with 100% match up to 5%
Paid parental leave
Pre‑tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
WELL‑BEING
Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee discount programs
$120,000 – $140,000 a year. Salary is based on several factors including education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
ESRT is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
#J-18808-Ljbffr