Assistant Property Manager, Multifamily
Empire State Realty Trust, New York, NY, United States
POSITION SUMMARY
The Assistant Property Manager supports the Property Manager in day‑to‑day operations and overall management of ESRT’s multifamily residential portfolio. This role works closely with the property management, leasing, and on‑site teams to ensure exceptional resident satisfaction, operational efficiency, financial performance, and compliance with all applicable regulations. The Assistant Property Manager serves as a key liaison between residents, building staff, vendors, and management, ensuring seamless communication, high service standards, and effective execution of building operations.
RESPONSIBILITIES PROPERTY FINANCIALS & PERFORMANCE
Responsible for the overall financial performance of the property, including operating income, expenses, and NOI
Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
Assist in developing annual operating budgets, capital plans, and multi‑year forecasts
Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
Partner with Property Manager on financial analysis and reporting
Oversee expense management, vendor costs, and operational efficiencies
RESIDENT EXPERIENCE & LEASING
Ensure a high level of resident satisfaction through proactive communication and responsive service
Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics
Support leasing teams in driving traffic, managing leads, and executing renewals
Review and approve resident communications, notices, and policies
Handle escalated resident issues and ensure timely, solution‑oriented resolution
Support community engagement initiatives to enhance resident retention
TEAM LEADERSHIP & DEVELOPMENT
Lead, train, and develop on‑site staff including leasing, maintenance, concierge, and administrative teams
Establish clear performance goals and hold team members accountable to service and operational standards
Participate in hiring, performance management, and employee development
Foster a collaborative, service‑oriented culture aligned with ESRT values
OPERATIONS & BUILDING MANAGEMENT
Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
Conduct regular property inspections and ensure building standards are consistently met
Manage work order systems to ensure timely completion of maintenance requests
Ensure compliance with building policies, house rules, and company procedures
Identify operational risks and implement solutions to mitigate them
VENDOR & CONTRACT MANAGEMENT
Oversee third‑party vendors and contractors, ensuring performance, cost control, and compliance
Manage contract negotiations, renewals, and vendor relationships
Ensure all vendors maintain proper insurance and meet building requirements
Oversee service contracts for maintenance, cleaning, security, and specialty services
COMPLIANCE & RISK MANAGEMENT
Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicable
Maintain all building permits, certifications, and inspection records
Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals
Manage incident reporting, insurance claims, and risk mitigation strategies
Ensure staff and vendors complete required safety training and certifications
CONSTRUCTION & CAPITAL PROJECTS
Develop and execute capital improvement and renovation plans
Partner with project management teams to oversee unit renovations and building upgrades
Monitor project budgets, timelines, and quality of work
Ensure all construction and alterations comply with building standards and local codes
STRATEGIC INIATIVES & REPORTING
Lead property‑level initiatives aligned with portfolio and company goals
Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
Identify opportunities to improve efficiency, resident experience, and asset value
Participate in portfolio‑wide initiatives and special projects
WHAT SUCCESS LOOKS LIKE
Strong financial performance and achievement of budget targets
High occupancy, strong leasing performance, and resident retention
Exceptional resident satisfaction and service delivery
Well‑maintained, compliant, and efficiently operated properties
High‑performing, engaged, and accountable teams
KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement
Accurate and timely financial and operational reporting
Strong execution and follow‑through across property operations
Effective partnership with Property Manager and on‑site teams
REQUIRED SKILLS / ABILITIES
Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
Knowledge of residential leasing, rent regulation, and property operations
Strong leadership and team management skills
Excellent communication and problem‑solving abilities
Ability to manage multiple priorities in a fast‑paced environment
Working knowledge of building systems (mechanical, electrical, plumbing)
Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
EDUCATION & EXPERIENCE
Bachelor’s degree required; advanced degree or certifications a plus
Minimum of 5–7 years of residential property management experience
Experience managing multifamily assets in NYC strongly preferred
Prior leadership experience managing on‑site teams required
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer
Ability to walk properties extensively, including stairs, for inspections
Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our
Company Culture & Success Factors
-
Adaptable
– you are a self‑starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic
– you are solutions‑oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
Dependable
– you take a strong sense of ownership and accountability over your work
Passionate
– you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll‑up‑your‑sleeves” attitude
Curious
– you consistently look for new ways to work smarter, not just harder
Ethical
– you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
Positive
– you possess a service‑oriented attitude with excellent follow through
BENEFITS
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre‑tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
WELL‑BEING
Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
Salary range: $80,000 - $100,000 a year
Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
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RESPONSIBILITIES PROPERTY FINANCIALS & PERFORMANCE
Responsible for the overall financial performance of the property, including operating income, expenses, and NOI
Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
Assist in developing annual operating budgets, capital plans, and multi‑year forecasts
Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
Partner with Property Manager on financial analysis and reporting
Oversee expense management, vendor costs, and operational efficiencies
RESIDENT EXPERIENCE & LEASING
Ensure a high level of resident satisfaction through proactive communication and responsive service
Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics
Support leasing teams in driving traffic, managing leads, and executing renewals
Review and approve resident communications, notices, and policies
Handle escalated resident issues and ensure timely, solution‑oriented resolution
Support community engagement initiatives to enhance resident retention
TEAM LEADERSHIP & DEVELOPMENT
Lead, train, and develop on‑site staff including leasing, maintenance, concierge, and administrative teams
Establish clear performance goals and hold team members accountable to service and operational standards
Participate in hiring, performance management, and employee development
Foster a collaborative, service‑oriented culture aligned with ESRT values
OPERATIONS & BUILDING MANAGEMENT
Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
Conduct regular property inspections and ensure building standards are consistently met
Manage work order systems to ensure timely completion of maintenance requests
Ensure compliance with building policies, house rules, and company procedures
Identify operational risks and implement solutions to mitigate them
VENDOR & CONTRACT MANAGEMENT
Oversee third‑party vendors and contractors, ensuring performance, cost control, and compliance
Manage contract negotiations, renewals, and vendor relationships
Ensure all vendors maintain proper insurance and meet building requirements
Oversee service contracts for maintenance, cleaning, security, and specialty services
COMPLIANCE & RISK MANAGEMENT
Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicable
Maintain all building permits, certifications, and inspection records
Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals
Manage incident reporting, insurance claims, and risk mitigation strategies
Ensure staff and vendors complete required safety training and certifications
CONSTRUCTION & CAPITAL PROJECTS
Develop and execute capital improvement and renovation plans
Partner with project management teams to oversee unit renovations and building upgrades
Monitor project budgets, timelines, and quality of work
Ensure all construction and alterations comply with building standards and local codes
STRATEGIC INIATIVES & REPORTING
Lead property‑level initiatives aligned with portfolio and company goals
Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
Identify opportunities to improve efficiency, resident experience, and asset value
Participate in portfolio‑wide initiatives and special projects
WHAT SUCCESS LOOKS LIKE
Strong financial performance and achievement of budget targets
High occupancy, strong leasing performance, and resident retention
Exceptional resident satisfaction and service delivery
Well‑maintained, compliant, and efficiently operated properties
High‑performing, engaged, and accountable teams
KPIs: property financial targets (NOI, budget adherence), occupancy & leasing performance, resident satisfaction and retention, and team performance & engagement
Accurate and timely financial and operational reporting
Strong execution and follow‑through across property operations
Effective partnership with Property Manager and on‑site teams
REQUIRED SKILLS / ABILITIES
Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
Knowledge of residential leasing, rent regulation, and property operations
Strong leadership and team management skills
Excellent communication and problem‑solving abilities
Ability to manage multiple priorities in a fast‑paced environment
Working knowledge of building systems (mechanical, electrical, plumbing)
Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
EDUCATION & EXPERIENCE
Bachelor’s degree required; advanced degree or certifications a plus
Minimum of 5–7 years of residential property management experience
Experience managing multifamily assets in NYC strongly preferred
Prior leadership experience managing on‑site teams required
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer
Ability to walk properties extensively, including stairs, for inspections
Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our
Company Culture & Success Factors
-
Adaptable
– you are a self‑starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic
– you are solutions‑oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
Dependable
– you take a strong sense of ownership and accountability over your work
Passionate
– you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll‑up‑your‑sleeves” attitude
Curious
– you consistently look for new ways to work smarter, not just harder
Ethical
– you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
Positive
– you possess a service‑oriented attitude with excellent follow through
BENEFITS
Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre‑tax transit accounts
Employee Assistance Program for emotional, financial, and legal support
WELL‑BEING
Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs
Salary range: $80,000 - $100,000 a year
Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
#J-18808-Ljbffr