Senior Client Associate
Arthur J. Gallagher & Co. (AJG), Rockford, IL, United States
Overview
At Gallagher, we’re committed to helping businesses and individuals thrive by delivering tailored insurance solutions and risk management strategies. As a Senior Client Associate, you’ll play a key role in supporting our clients and ensuring they receive exceptional service. You’ll be part of a team that values collaboration, innovation, and continuous improvement.
Responsibilities
Support internal and external clients by managing workflows and providing routine client assistance.
Help retain clients and enhance their satisfaction by delivering high-quality service.
Create and manage documents, certificates, and reports using Gallagher’s systems and tools.
Collaborate with production team members to meet business goals and improve processes.
Ensure compliance with data, document, and timeline standards.
About You Required:
School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.
Appropriate licensing as required.
Preferred:
Associate's degree, professional certification, or equivalent training and experience preferred.
Previous experience managing client relationships.
Behaviors:
Exceptional organizational skills.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.
Minimum core benefits you’ll get, depending on your job level, may improve:
Medical/dental/vision plans, which start from day one.
Life and accident insurance.
401(K) and Roth options.
Tax-advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Digital mental health services (Talkspace).
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
Charitable matching gift program.
Additional benefits are available.
To review our U.S. Eligibility Requirements, please refer to the company resources.
We value inclusion and diversity Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Responsibilities
Support internal and external clients by managing workflows and providing routine client assistance.
Help retain clients and enhance their satisfaction by delivering high-quality service.
Create and manage documents, certificates, and reports using Gallagher’s systems and tools.
Collaborate with production team members to meet business goals and improve processes.
Ensure compliance with data, document, and timeline standards.
About You Required:
School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.
Appropriate licensing as required.
Preferred:
Associate's degree, professional certification, or equivalent training and experience preferred.
Previous experience managing client relationships.
Behaviors:
Exceptional organizational skills.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.
Minimum core benefits you’ll get, depending on your job level, may improve:
Medical/dental/vision plans, which start from day one.
Life and accident insurance.
401(K) and Roth options.
Tax-advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Digital mental health services (Talkspace).
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
Charitable matching gift program.
Additional benefits are available.
To review our U.S. Eligibility Requirements, please refer to the company resources.
We value inclusion and diversity Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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